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Needs modernization. No international plugs in the rooms, no USB charging points. Staff seem very young to be dealing with luxury guests. There does not seem to be any senior people working at the Resort.... don’t even try and get them to answer/respond to emails before you arrive... this service is non existent. The potential is incredible, but needs love and attention.
My husband and I took the zip line Full-moon tour for my birthday. I have never been zip lining at night, so I was excited for the adventure. The whole staff were amazing. From the Check-in, introduction, to the details to getting started, to the final step. They were warm, friendly, and seemed to really enjoy what they were doing. It was a cold night but that didn’t seem to faze them. It was amazing as you push off into the dark... but well worth it.
We took the lift and the view was absolutely fantastic, there was 9 people in our party , and we had a fabulous day.It was a little cool at the time we were at Sundance Resort so we spent a few minutes at the fire pit to warm up a little , Then walked around in all of the shops for a few souvenirs and T-shirts
My husband and I travel a lot and I hate to write bad reviews. But, this may be the worst place that we have ever stayed. It is not a beautiful resort with rustic accommodations. We reserved a studio king and were given unit 29B. 29 has 2 units - - A and B. A is the larger and is up a flight of stairs. B is the lower unit. When we got there, I noticed that there was no firewood for the fireplace in the room. And, when we walked out on the patio to look at the view, we realized that there were rotted wooden planks. Interestingly, there was a Tripadvisor review of this unit from 15 months ago that commented on the rotten planks. One would think that they would have been replaced by now. But, the ABSOLUTE worst thing about the room was that there were worms crawling around on the floor of the bathroom!! As to the "resort" itself, it is hardly a resort. Rather it is a ski area with restaurants and cottages. Our unit was so far from the restaurants that we had to call a shuttle or drive there. And, the staff is not at all well trained. The only competent staff members were the guys who drive us to our room and the people who did turn down service. I was never so happy to leave a place. I can not think of any reason to stay here.
I have stayed in the various condominium rooms 3 or 4 times over the past 10 years at Sundance and, while not terrible, rustic wood finishes have aged well while the Home Depot fixtures in the rooms have not (it took 5 minutes to open the room door due to the key tumbler in a cheap doorknob on the latest adventure). Mountain biking (bike goes up the lift w you, is great, hiking trails, and a dual super fast zip line are summer and early fall activities... General store and breakfast place are nice, unique items in store, and Owl bar at night, while small, has great food and drink and bar Redford supposedly brought from Wyoming saloon where Butch Cassidy hung out. Very great outdoors store, bike rentals (and skiing in winter but it's not a huge hill).... Grounds are beautiful, shame they don't get owners to upgrade rooms and fixtures. Room prices not outrageous.... Also, this resort is at altitude. Helpful staff will drive you to your unit but roads are confusing at night.... Trails you can walk to your room from restaurant and Owl Bar have many lights on the their windy turns. At night it's very dark and with 1 mile+ elevation, many struggle walking up the incline of those paths. Phone flash lights a necessity. There are some amazing homes among the conservation land that comprises much of Sundance, but "hotel" operation with the aforementioned condo rooms needs upgrading. Also, this is not Park City (35-40 min scenic drive away - - good luck parking there) with many bars, stores, and restaurants, so if you're not into outdoor activities, you will be bored at Sundance for more than a night.
This formerly exceptional lodge has deteriorated since our last visit. Our room has a dangerous shattered window adjacent to the single deck chair allocated to us. When we lean against the back of the (single) deck chair, the left arm pops up, exposing several sharp pointed screws. There is a 6 x 6 foot hole in the deck, with no surrounding safety barrier or sign. The deck is poorly lit; one of the two light fixtures has no bulb. The sliding screen door is off its track. A “stop work order” notice is posted outside the room, referencing construction work that was performed on the structure without a building permit. Rotten wood abounds in the exterior walls. We complained to the front desk and were assigned a new room. The hole in the deck is smaller in the new room. It does not have a true barrier around it, but there is a ladder adjacent to the hole, which lowers the risk of a serious injury from a fall. No shattered window panes here. All in all an improvement from the first room, but still not approaching the high standards of the Sundance Resort of the past.
We drove up to take the lift up the mountain for the views and they were very beautiful but not as stunning as others we have seen. The ride up is on two lifts and according to the attendant it takes 40 minutes. It seemed like a long time but the weather was gorgeous and we enjoyed it. Walked around the resort and it is beautifully landscaped etc.
The temperatures in Provo/Orem were 100+ so we retreated to Sundance. Here it is usually 10 to 20 degrees cooler on summer days. Especially in the late afternoon and evening. A cool stream running through the heart of the resort adds to its charm.
We stayed here for the last night of our holiday. We just loved the location and the history of the whole place. We had a mountain suite which was huge and peaceful. There’s plenty to do and we wished we’d had longer. We ate in the Tree Room - AMAZING!
Took a friend here for her birthday, figuring out what to do on our day visit was hard because no one was available via phone to give me an overview, so I had to call the restaurant, mountain activities and spa separately. Then, half the information I was told turned out to be incorrect, such as the spa didn't have anyone availble for manicures, pedicures or facials even though I was told they did and were flexible in times. I was told there was a restaurant that was open all day on top of the mountain, then another person at the Foundry told me it was closed for the day (turned out it was open we saw when we were up there). We ended up doing the zip line, which was fun. The folks working the zip line were nice, but like the others, knew little about the resort (such as if they had just downhill mountain bike trails or some for uphill riders). This is a beautiful resort, but there needs to be better education of the staff.
Sundance Mountain Resort places you next to Wasatch-Cache National Forest and within a 15-minute drive of Deer Creek Reservoir. This 4-star resort has 100 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and a 24-hour fitness center.
This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Full breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
Sundance Mountain Resort's 100 individually decorated rooms provide washers/dryers, coffee makers, and free weekday newspapers. Guests can expect to find cable TV and stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Portable fans, laptop-compatible safes, and phones are other standard amenities.
Guests staying at Sundance Mountain Resort enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 110 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this ski resort include a conference center, a 24-hour business center, and free newspapers.