Best Oasis Tropical4.0 out of 5.0
Recent guest reviews
It looks very tired and I'm surprised that the owners haven't invested in some improvements. The decor badly needs updating, but the room and common areas were clean. The main entrance is tucked away just off the street and is not immediately apparent. Car parking was a nightmare with all the outside "free" spaces taken and even the overspill parking area was full. In desperation we paid 10€ per night to use the underground car park. It should have been controlled by a barrier system but this wasn't working. Breakfast was a buffet-style meal taken in the main restaurant and was something of a free-for-all. The staff tried their best to clear and lay tables but on some days whilst we were there, they couldn't do this fast enough. There was no check on guests entering and I wouldn't be surprised if the couple sitting next to us on one occasion weren't actually guests as they spent all their time collecting various items and thus took a small mountain of food away with them! Housekeeping was a bit hit and miss as well, with some items not replaced and it was something of a challenge to spot what had been missed when we returned to our room each night. These issues sum up the core problem which could perhaps be summarised as attention to detail. A pity really as the location's not bad, it has a lovely pool and outside area; it's convenient for the bus to central Mojacar, the Pueblo or Garrucha; and it offers lots of entertainment. The food was adequate (we only ate in the hotel at breakfast) and plentiful. Overall, not a bad experience, but I wouldn't hurry back.
What can I say just come and see for yourself very clean great service good food catering for coeliacs (sin gluten)with symbols above the main dishes A short bus ride to the supermarket Mercadona where they sell gluten free bread cakes etc and very nice wine cheap and gluten free beer just bring your kettle for a morning cuppa
We stayed at the hotel for a week in May and I have to say were more than pleased with it. Ok it caters more for the Spanish people, but if you don't like that, go to a more commercialised resort. If I was a Spaniard staying in an English hotel I would expect it to cater more for the English! The reception staff were generally helpful, one or two better than others but that wasn't a problem. The food was generally good, with plenty of choice and something to suit everyone - you needn't go hungry. However, we were half board and were around the hotel most lunchtimes, and I agree with one of the earlier reviews that they could offer a more extensive lunchtime menu than just toasties. Our room was on the side overlooking the main road/sea which was perfect - away from the noise of the pool and far enough away from the road so that there was no traffic noise either. The room was large, perfectly adequate and cleaned daily. The pool area is lovely and there were always plenty of sunbeds to be had. My husband used the gym most days and had no complaints about it. The young man in charge of the entertainment deserves a special mention. He worked so hard both day and night and always had a smile and a greeting for everyone. With regard to the location, it is a little isolated but the bus service is very good and cheap with the bus stop a stone's throw away. If you like to walk, Garrucha is about 30 minutes' walk away, through lovely gardens which run parallel to the seafront almost as far as Garrucha. It is a pretty little town with a marina and a nice promenade. In the other direction is Mojacar village where they hold a market once a week. It is really beautiful - typically Spanish and set up in a hillside. For those who have difficulty walking there is a lift which takes you to the top, which is worth it for the most fantastic views! All in all I would recommend this hotel, but because of the location I don't think I would want to stay for longer than a week unless I had a car.
This is a super hotel. I've just arrived back from 11 nights with husband and two children ( aged 4 and 7). We had a fabulous time!! There are 4 swimming pools which are not too busy. The baby pool is perfect for little ones. It is below knee height on an adult. Both my two spent hours every day in the water. The entertainment team are amazing!! I have never seen a schedule like what they provide. They are full of energy, so friendly and try to get everyone involved. I don't know where they found these staff but they dance, act, and have endless energy! There's always someting going on. There are lots of activities every day for kids, teens and adults. There's too much to mention but a few things we enjoyed were Aqua-aerobics, Zumba by the pool, foam party, archery, mini disco every night, bird show, Lion King show. The list goes on. 95% of the entertainment is in Spanish so if you know a little bit of Spanish then it's perfect. Most staff speak a little bit of english. We knew very very little but tried to order drinks and greet people in Spanish at least. The evening meal is quite late from 8pm, which is quite late for kids and mini disco begins at 9.30. Entertainment goes on until midnight. We adopted the Spanish approach and took the kids for an hour nap around 2. This gave them a chance of staying awake for the entertainment. The pool was deserted between 2-5 as it was so hot. There was a great choice of food. Breakfast was the same every morning but plenty of choice (cereal not the best but the freshly made omlettes to order were yum). Evening meal had plenty of variety each evening with themes like Moroccan , Chinese, Andalucian, Mexican some nights. THe kids loved the chocolate fountains about 3 times a week!! There's something for everyone. Plenty of fruit, cakes, seafood, pasta, burgers, local dishes, lots of salad, bread etc. There is no kettle in the room , so if you lieka cuppa then bring a travel kettle and a few tea bags! There is a small fridge. THe service was great. The room was cleaned every day. Waiter service to the tables all day and night in the bar. The hotel location is right on the beach so we often went from the pool across the road for a dip and then back to the pool after our swim. It is a bit out of the main resort, but there are buses, although not very frequent. We found it too hot for the kids to walk anywhere. To be honest we were quite happy staying at the hotel most of the time. There is a small supermarket a stones throw away for all the essentials. Overall I would highly recommend this hotel if you like good food, good pools, plenty of entertainment and ideally, but not essential, if one of the group knows a little bit of Spanish :-)
Back in October last year (2016) we stayed at the Best Oasis Tropical - I’ve been staying in Mojacar for 15 years and love the place! The holiday had a bumpy start... Having made only 2 stipulations on the booking (we are not in a room anywhere near the bins as my parents had this issue before and a request that we have a cot, we arrive to find we are first floor room with a balcony directly above the bins stinking and have no baby cot. Unbelievable!! I went to complain and the reception staff advised me that we had to pay to be away from the smelly bins in an upgraded room... had to pay because the bins get emptied at 3am 7 times a week Otherwise I cannot fault the place, food and staff are fantastic! We return this October!
My wife and I went to this hotel in the Mojacar area of Almaria, it is a bit of a barren sight whilst on the bus travelling to the hotel, once at the hotel we found it in a general sense a decent enough hotel, it caters for the Spanish population , but we knew that before we went, room and cleanliness very good, all staff were polite and friendly, food plenty of it but it needs to be kept a lot hotter, nothing worse than half warm or cold chips or potatoes, gym was excellent, pools were nice, entertainment , well about a hundred kids a night all being entertained by their team, did not leave much time for anything else, do we need to go back to Mojacar I do not think so.even though we had an enjoyable week.
We stay here about 4-5 times a year and never disappoints. Great location next to the beach (across the road), friendly staff, clean and good food in the restaurant. Pre-book a room with sea-view for only a couple extra euros, definitely worth it, as is staying half board. Rooms are spotlessly clean, with 2 queen size beds as a double, tv, aircon (the remote is built into the wall next to the bed), mini fridge with first drinks complimentary, desk, safe, bathroom (with bath/shower) and balcony. There is free parking outside and private parking (for a fee)in the garage in the basement. Indoor and outdoor pool area, jacuzzi and gym. Some mornings there are pool aerobics etc, but check the boards up for activities. The restaurant is buffet service, with waiters/waitresses taking drinks orders when you select your table, they really appreciate it when you speak Spanish with them, and we have always found them very friendly, as have all of the staff. The evening entertainment in the bar/lounge area depends on whether you are there during school holidays, e.g. with children's entertainment. We have been various times of the year and have enjoyed watching the little ones or have played bingo for a laugh, we were on holiday after all! Drinks prices are reasonable too in the bar and restaurant. Would recommend this hotel to anyone who is looking for a value for money and enjoyable stay in Mojacar. Looking forward to our next stay there in a couple of months.
Just returned from 1 weeks holiday Half - Board. First impressions were good on arrival lovely reception area and staff welcoming and friendly. Asked for rooms close together before travelling as with two teenagers and were given rooms on the same floor and only two rooms apart. We found all staff could speak a little English certainly enough to answer questions etc and were all polite and friendly especially in the restaurant. I understand some of the negative views regarding the hotel and surrounding area as it is on the outskirts of the resort with nothing great close by but a bus for 1.20 euros takes you into the main resort and up into the village which is a must especially in the evening. Entertainment is in Spanish but they will talk to you in English if you speak to them but as 70% of the guests were Spanish while we were there I wouldn't expect anything less as we are in Spain. If you want "British Bars" chips with everything "Fosters & John Smiths" to eat and drink then this is not the place for you. The food in the restaurant was amazing with "theme nights" and food being cooked in front of you on specialist counters it is well worth trying out new dishes. The pool area has plenty of room and although it was busy when we were there we always found plenty of free beds around the pool area at all times of the day. Would certainly recommend this hotel and area if you are looking for a get away from it all relaxing holiday and we would certainly return to this hotel and area again.
If The Best Hotel group are trying to encourage British tourists to stay here I must have missed something! The hotel itself was good had fantastic swimming pools 2 jacuzzi's and a small poolside bar. There are signs up about reserving sun beds with towels but as usual they were ignored as quite a few sun beds in prime positions next to the pool had towels on from early in the morning and they weren't used until about 5pm. The room we had was comfortable no brewing facilities, Happy we brought a travel kettle good investment. There is a very small fridge in the room with 2 bottle of water and 2 small cans of Pepsi in. We weren't sure if these were free until I google translated the message . The room had air con which had no control unit, every so often it would give a bad odour out. There is a TV in the room but there were no English speaking channels 1st hotel in Spain where we have been this has happened ,Thank god the Tour de France was on. The reception staff were pleasant and helpful. The restaurant was like a riot and we had to time it right so we got a table before the stampede of Spanish families invaded and took over. When then restaurant was busy it was very hard to find a table at breakfast there was a table for 6 occupied by a Spanish family of 4 we went to sit in the 2 empty seats and was told by the Spanish man that the seats were taken. After finding another table eventually I went to get my breakfast and noticed that there was nobody in the seats. I have always found the Spanish I have met on my past travels very friendly and accommodating . The people who stay at this hotel are different they give me the impression we are on their patch and we shouldn't be there. There were small children running,crawling and rolling round the floor and could easily caused an accident with people battling to get their food . The food in the restaurant was ok . The breakfast was the same every day and was hard pressed to find a fried egg where the yoke had not gone hard. The evening meals looked nice and I thought the kitchen staff did well to feed the 5000. The restaurant staff were ok apart from one incident where a young waitress girl took our drinks order and was friendly as she did but after we had finished our main courses we moved our plates to the side of the table to make room for our desert bowls/plates. The young waitress came along and picked up our plates took the dirty cutlery off the plates and slammed the cutlery down on the clean white table cloth causing food off our cutlery go soil the table cloth. She took the pates and left the cutlery. We were confused as to why she did this and watched her clear other tables but she took the other peoples cutlery?? At the time we just ignored the incident but looking back we should have reported the incident to the manager. The entertainment team tried to involve us but the entertainment was aimed at the Spanish so we left them to it and went out of the hotel at night. There is nothing around the hotel area apart from a small cafe which was ok. There is also a small supermarket . We took the yellow bus into Mojacar Playa where there are a few beach front bars with live music on. We managed to see 3 live bands in a week. Mojacar pueblo is worth a visit very pleasant good views. We walked to Garrucha and wish we hadn't it is just an industrial port and not really tourist friendly
Just returned from a week here staying in one of the side views. As described by pictures, very comfortable queen size beds, terrace, full bath/shower etc and we had a sea view from our terace despite being on the side of the building. Exellent food throughout stay, plenty to choose from (we stayed half board). All the staff were helpful and friendly, despite some of them struggling with english. All the reception staff we spoke with had good english and were very knowledgeable about the area, including the local buses with timetables, which was very valuable. Pools were spotlessly clean (as was everywhere in the hotel, room cleaned everyday) and good sizes, 2 larger, one smaller, 2 jaccuzzis plus a kids pool! Plenty of sun loungers and a lovely sea view as the back drop. Nothing atall to grumble about - entertainment was very spanish but its whats to be expected when in Spain! Though we travelled as son and mum we observed the kids club staff working really hard to entertain the kids all week long, right up unitl the evening, and this really summed up the efforts of the staff and the hotel at large, in wanting to make guests welcome and comfortable. We would stay here again and plan to look at other 'Best' hotels in other parts of Spain for our next trip.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 1345 reviews