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Charlottetown Inn & Conference Centre

3.5 star property
Pet-friendly hotel with free breakfast connected to the convention center in Charlottetown

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Property entrance
Lobby
Renovated 1 Queen Bed Suite - Main Building | Private kitchen | Coffee/tea maker, electric kettle
Renovated 1 Queen Bed - Main Building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Reviews

5.8 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Pool

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard 2 Queen Beds - Conference Centre

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Renovated 1 King Bed Suite - Main building

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Basic 1 Queen Bed Suite - Main building

  • 400 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre | 1 bedroom, premium bedding, in-room safe, blackout drapes

Renovated 1 Queen Bed Studio - Conference Centre

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre | 1 bedroom, premium bedding, in-room safe, blackout drapes

Renovated 2 Queen Beds - Conference Centre

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre | 1 bedroom, premium bedding, in-room safe, blackout drapes

Basic 1 Queen Bed Studio - Conference Centre

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Renovated 1 Queen Bed - Main Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard 2 Double Bed - Main Building

  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Renovated 1 King Bed - Main Building

  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building | 1 bedroom, premium bedding, in-room safe, blackout drapes

Standard 1 Queen Bed - Main building

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Charlottetown

Located in Downtown Charlottetown, Charlottetown Inn & Conference Centre is within a 5-minute walk of Historic Charlottetown Waterfront and within 15 minutes of other popular attractions like Charlottetown Port. This 3.5-star hotel has 143 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi. Centrally located in Charlottetown, the hotel is connected to the convention center, and a short walk from St. Paul's Church and Public Archives and Records Office.

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.3 miles
  • Victoria Row - 5 min walk - 0.3 miles
  • Confederation Centre of the Arts - 7 min walk - 0.4 miles
  • Charlottetown Port - 8 min walk - 0.5 miles
  • Red Shores Racetrack and Casino - 16 min walk - 0.9 miles

Getting around

  • Charlottetown, PE (YYG) - 12 min drive

Restaurants

  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Water Prince Corner Shop - ‬7 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Moe’s Latte - ‬3 min walk

About this property

Charlottetown Inn & Conference Centre

Pet-friendly hotel with free breakfast connected to the convention center in Charlottetown
Guests of Charlottetown Inn & Conference Centre have access to an indoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include meeting rooms, express check-out, and laundry facilities.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free local calls, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 25 per pet, per day
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Up to 17 kids stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Frequently asked questions

Are free cancellation options available at Charlottetown Inn & Conference Centre?

Charlottetown Inn & Conference Centre provides free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see around Charlottetown Inn & Conference Centre?

This hotel is situated in Downtown Charlottetown within a 10-minute walk of Historic Charlottetown Waterfront and Charlottetown Port. You'll also find Victoria Row and Confederation Centre of the Arts less than a mile away.

Will I be able to park at Charlottetown Inn & Conference Centre?

Yes, uncovered self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does Charlottetown Inn & Conference Centre include a casino at the property?

No, Charlottetown Inn & Conference Centre doesn't have a casino.

Will I find an indoor pool at Charlottetown Inn & Conference Centre?

Yes, this hotel has an indoor pool.

Is Charlottetown Inn & Conference Centre good for couples?

Couples staying at this hotel will appreciate amenities like premium bedding and free Internet access as well as an indoor pool.

Are there hot tubs at Charlottetown Inn & Conference Centre?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Charlottetown Inn & Conference Centre have a restaurant with a breakfast menu?

Charlottetown Inn & Conference Centre offers free continental breakfast each morning though there is no restaurant.

Will Charlottetown Inn & Conference Centre allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Charlottetown Inn & Conference Centre for a fee of CAD 25 per pet, per day.

Are there connecting rooms at Charlottetown Inn & Conference Centre?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Charlottetown Inn & Conference Centre?

The closest major airport to Charlottetown Inn & Conference Centre is Charlottetown, PE (YYG), which is 4 mi away (12 minutes by car).

Can I book a room with a balcony at Charlottetown Inn & Conference Centre?

No, you won't find guestrooms with balconies at Charlottetown Inn & Conference Centre.

Charlottetown Inn & Conference Centre Reviews

Reviews

5.8
Rating 10 - Excellent. 203 out of 1441 reviews
Rating 8 - Good. 285 out of 1441 reviews
Rating 6 - Okay. 326 out of 1441 reviews
Rating 4 - Poor. 313 out of 1441 reviews
Rating 2 - Terrible. 314 out of 1441 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Disliked: Staff & service
When I checked into my room there were maintained men in there fixing the bathroom.
Stayed 1 night in Jul 2025

4/10 Poor

david

Traveled with partner
Disliked: Property conditions & facilities
The property is a nice location downtown, and grant you access to a lot of different things within walking distance. But the property itself had a lot to be desired. The plumbing is subpar, the rooms are old and at a date, the carpet is dirty, and the breakfast options were limited to muffins and waffles.
Stayed 5 nights in Jul 2025

4/10 Poor

sarah

Liked: Staff & service
Convenient to downtown, friendly staff, the room was in the new part but they still have a lot of Reno’s to do. While the room was clean and redone, you could still smell smoke in the bathroom and the hallways were very outdated and Ned to be recarpeted and made more modern. Breakfast was gross, my husband cracked open three hard boiled eggs and they were gray. We couldn’t eat the food. All staff were very friendly. We used the gym who j was great, but didn’t use the pool, but saw kids in it playing.
Stayed 1 night in Jul 2025

8/10 Good

Jean Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jayesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and friendly staff.
Stayed 1 night in Jul 2025

4/10 Poor

Ireland

Stayed 2 nights in Jul 2025

10/10 Excellent

Volha

Stayed 2 nights in Jul 2025

4/10 Poor

Gary

Disliked: Property conditions & facilities
I would like to see a better sitting area outside, with Grass, flowers ect it is PEI
Stayed 1 night in Jul 2025

6/10 Okay

LIZA LEPALIM

Traveled with group, Traveled with pets
Liked: Staff & service, property conditions & facilities
The accommodation was fine, aircondition was noisy. Hallway not so clean, some stain on the carpet, breakfast was too basic, sink was clogged
Stayed 1 night in Jul 2025

4/10 Poor

Wanda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
AVOID booking at this dive and pay the same price to stay at a cleaner, modern kept hotel! I wish I had read reviews before I booked and been able to attach pictures I took. Of all the hotels we've stayed in 30 yrs this was the worst @ a price of $269 per night. Our best was in Whistler BC at a price less than this! Our room was across the street near a main entrance. It's very outdated run down hotel, stained carpets in hallways outside our room. Standard sized pillows on Queen beds and disgustingly stained pillow underneath old pillow cases. Bedding was less than appealing. Thankfully no bugs! Paint peeling off areas in bathroom, lampshade bubbling and cracked. Our first night was very noisy slamming of doors. Went on search for ice machine found one on 3rd floor it dispenced about 6 tiny pieces of ice. Found another on 2nd floor was able to get a cup of ice. Washer and dryers had signs on them out of service. When you get to the tunnel leading to main building and look up you see wires hanging out of ceiling, caution sign saying proceed at own risk! The guy at front desk was very dishonest when I asked about a hold on my CC he assured me there would be in his words " since you not paying cash or with debit there will be no holds on CC. Of course when I came home from my trip I discovered it was charged on July 11th first night and it is still on my CC 10 days later!
Bathroom
Hall carpeting
Laundry machines out of order
Pieces of cubes
Stayed 2 nights in Jul 2025

4/10 Poor

Sarah

Disliked: Staff & service, property conditions & facilities
I wouldn’t recommend staying at the Charlottetown Inn and Conference Centre. They seem to be cutting corners everywhere and have little concept of customer service. The after hours entry door at the front of the building was not working - rather than repairing it they suggested we use the door at the back of the property, which didn’t feel safe. Our room was not serviced at all during our first two days. On the third day, after we made a firm request for cleaning, the room was serviced but they left us with no towels. I suggest finding somewhere else to stay. This property has the feel of a budget property without the budget price.
Stayed 3 nights in Jul 2025

2/10 Terrible

Meghan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wait for the renovation! The property is old and run down. The curtains were ripped, the carpet was ripped and stained. I planned on staying for two nights but left after the first night. They are currently remodeling - maybe it will be better soon!
Stayed 2 nights in Jul 2025

8/10 Good

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Keisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Easy to get booked in and nice clean room
Stayed 1 night in Jul 2025

2/10 Terrible

Norbert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Maybe this was a three star hotel 50 years ago. Now, it’s more along to a hostel. Holes in the walls, spray paint on the carpets, unheated pool, cleaners didn’t bother replacing the in-room coffee pods between nights. They are renovating so might be nice in the future. For now I’m annoyed by that I paid $300+ a night to stay in such a run down property. Would be more forgiving for a fairer price
Stayed 2 nights in Jul 2025

8/10 Good

Brigitte, Vanderhoof

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Ok but pricey for condition. Currently being renovated.
Stayed 1 night in Jul 2025

4/10 Poor

shonda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was never revealed the hotel was under complete renovation. Loud work being done early in the morning on our only rest day. Also, the laundry machine didn’t work without any notice that it didn’t- even though I inquired about coins and soap (both unavailable). Friendly staff and comfortable beds. Overall, not worth the money spent.
Stayed 2 nights in Jul 2025

2/10 Terrible

Mehdi

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Massive amounts of bed bugs made the hotel UNSAFE for families
Stayed 2 nights in Jul 2025

6/10 Okay

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
For the price it was very underwhelming. Okay for a one night stay. The people at the breakfast were very attentive.
Stayed 1 night in Jul 2025

10/10 Excellent

Diana

Stayed 2 nights in Jul 2025

4/10 Poor

Tina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool
Stayed 2 nights in Jul 2025

4/10 Poor

Graeme

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The washing machine wasn't working, and the person at the desk said they would look into fixing it, but didn't return the change we had already put into the machine. The floors in our room weren't cleaned, and the body wash and conditioner weren't refilled.
Stayed 3 nights in Jul 2025

8/10 Good

Stéfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Stéphane and Tina

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looks like a beat up place with the renovation done. No quality in the rooms, dirty sheets had to be changed, paint all over the place. This place doesn’t reflect Canadian standards. Pet friendly but you can’t bring it for breakfast and can’t leave it in the room in case it barks or you will get a fine. NOT WORTH THE PRICE. Feels like a beat up place for a poor neighbour hood.
Stayed 1 night in Jul 2025

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