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Hotel Excelsior Cimone

Property class: 3

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Photo gallery for Hotel Excelsior Cimone

A mountain town with snow-covered streets and buildings, including a hotel with balconies and a view of the mountains.
A spacious lobby with red leather sofas, a glass coffee table, and a patterned rug. There are potted plants and a wooden ceiling with a geometric design.
A lobby with red leather sofas, a wooden coffee table, and a patterned rug.
A spacious lobby with a stone wall, a reception desk, a red sofa, and a large patterned rug.
A wooden deck with chairs and tables, overlooking a snow-covered mountain range.

Reviews

6.0 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Via Passo Rolle 92, Primiero San Martino di Castrozza, TN, 38054
  • Place, Dolomites
    ‪1 min walk‬
  • Place, San Martino di Castrozza Ski Area
    ‪1 min walk‬
  • Place, Primiero Valley
    ‪1 min walk‬
  • Airport, Bolzano (BZO)
    ‪92 min drive‬

Room options

View all photos for Camera Standard con letto matrimoniale o 2 letti singoli

A bedroom with a bed, a desk, a TV, and a window with curtains.

Camera Standard con letto matrimoniale o 2 letti singoli

  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Quadrupla comfort

A bedroom with a bed, a window with curtains, a wooden ceiling, and a bathroom with a toilet and sink.

Quadrupla comfort

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Tripla Comfort

A hotel room with two beds, a small table, a chair, and a window with curtains.

Tripla Comfort

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

San Martino di Castrozza

Hotel Excelsior Cimone places you next to Dolomites and Primiero Valley. This 80-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Dolomites - 1 min walk - 0.0 miles
  • San Martino di Castrozza Ski Area - 1 min walk - 0.0 miles
  • Primiero Valley - 1 min walk - 0.0 miles
  • Col Verde Gondola - 3 min walk - 0.2 miles
  • Tognola Gondola - 14 min walk - 0.8 miles

Getting around

  • Feltre Station - 45 min drive
  • Bolzano Airport (BZO) - 111 min drive

Restaurants

  • ‪Refugio Col Verde - ‬10 min drive
  • ‪Piccolo Bar - ‬3 min walk
  • ‪Barisel - ‬1 min walk
  • ‪Malga Ces - ‬6 min drive
  • ‪Burgher Bistro 2.0 - ‬13 min drive

About this property

Hotel Excelsior Cimone

At Hotel Excelsior Cimone, guests have access to free WiFi in public areas, a meeting room, and laundry facilities. Transportation is made easy with an area shuttle for a fee. Front-desk staff can assist with dry cleaning/laundry, concierge services, and luggage storage. This smoke-free hotel also has a TV in a common area.
Guests can expect to find free WiFi and TVs with digital channels. Bathrooms offer rainfall showers, free toiletries, and bidets. Phones, desks, and wardrobes or closets are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between April 10 and June 15.

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 10 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 5.0 per day

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 5.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.
Property Registration Number IT022245A1BNHKFYBJ

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No rollaway or extra beds are available.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Cimone
Excelsior Cimone San Martino di Castrozza
Excelsior Hotel Cimone
Excelsior Hotel Cimone San Martino di Castrozza
Orovacanze Hotel Excelsior Cimone San Martino di Castrozza
Orovacanze Hotel Excelsior Cimone
Orovacanze Excelsior Cimone San Martino di Castrozza
Orovacanze Excelsior Cimone
Hotel Excelsior Cimone San Martino di Castrozza
Hotel Excelsior Cimone Hotel
Hotel Excelsior Cimone Primiero San Martino di Castrozza
Hotel Excelsior Cimone Hotel Primiero San Martino di Castrozza

Frequently asked questions

What's there to do within easy reach of Hotel Excelsior Cimone?

This hotel is located in Primiero San Martino di Castrozza, just steps from Dolomites and Primiero Valley, and within a short walk of San Martino di Castrozza Ski Area. You'll also find Tognola Gondola and Col Verde Gondola less than a mile away.

Is there parking available at Hotel Excelsior Cimone?

No, there isn't parking at this hotel.

Does Hotel Excelsior Cimone feature a casino?

No, Hotel Excelsior Cimone doesn't have a casino.

Will I find an indoor pool at Hotel Excelsior Cimone?

No, there is no indoor pool at this hotel.

Is Hotel Excelsior Cimone a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, proposal/romance packages, and a bar/lounge.

Are there hot tubs at Hotel Excelsior Cimone?

No, there isn't a spa tub at this hotel.

Does Hotel Excelsior Cimone feature a restaurant that includes a breakfast menu?

No, Hotel Excelsior Cimone doesn't have a restaurant that serves breakfast.

Will Hotel Excelsior Cimone allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Excelsior Cimone for a fee of EUR 10 per pet, per night.

Are there connecting rooms at Hotel Excelsior Cimone?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Excelsior Cimone?

The closest major airport to Hotel Excelsior Cimone is Bolzano Airport (BZO), which is about 26.4 mi away.

Are there rooms with balconies at Hotel Excelsior Cimone?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy mountain and city views.

Hotel Excelsior Cimone Reviews

Reviews

6.0
Rating 10 - Excellent. 11 out of 81 reviews
Rating 8 - Good. 16 out of 81 reviews
Rating 6 - Okay. 19 out of 81 reviews
Rating 4 - Poor. 24 out of 81 reviews
Rating 2 - Terrible. 11 out of 81 reviews

6.2/10

Cleanliness

6.2/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location and staff, pilows sucs
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
It is an old fashioned, an "retro" hotel. The staff, however, made up for the outdated decor. They were excellent. The food was also quite good. All in all, good value for money. The big negative is a really slow, almost unusable WIFI. So, if you go there and want to use WIFI for business, do not stay at this hotel. While there is free public parking nearby, the hotel does not offer parking and you may find yourselves fighting for parking space, as we did.
Stayed 6 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Struttura in posizione eccellente, in quanto nel centro del paese e con vista sui monti. Le condizioni e i servizi sono adeguati per i costi richiesti.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Amenities
Terribile
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Io e la mia famiglia siamo stati molto bene. Personale tutto molto gentile e disponibile. Cibo eccellente, ricco, vario e abbondante. Letti comodi e puliti così come la biancheria, manca solo il set di cortesia (saponi/bagnoschiuma e shampoo) che però noi portiamo sempre dietro. Connessione wifi perfetta. Posizione centralissima, nel cuore del paese. Vicinanza e facilità di accesso a tutto (funivia, corriere, negozi, ...). Ha tutto ciò di cui si ha bisogno per una vacanza tranquilla e confortevole. Ci torneremo volentieri.
Vista dalla camera 1
Vista dalla camera 2
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Purtroppo organizzazione approssimativa, poca professionalità. Orari delle cene spostate di giorno in giorno, il buffet appena sufficiente, spesso il cibo era freddo, a volte anche di poca qualità. La camera era dotata di una doccia piccolissima, passavano con l'aspirapolvere alle 06:30 del mattino.
Stayed 7 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leggendo le precedenti recensioni non sapevo cosa aspettarmi, ma devo dire invece che siamo rimasti soddisfatti. Si la struttura e’un po attempata ma e’pulita e curata. Il personale tutto gentilissimo e disponibile, la colazione varia e buona, la cena ugualmente sempre diversa, per il prezzo va benissimo, disponibili a variabili per bambini. Posizione ottima sia per spostamenti verso i vari trekking sia per passeggiate serali. Non abbiamo mai spostato la macchina . Di fronte c’e’ un rent a bike convenzionato comodissimo. San Martino e’ fantastica❤️
Stayed 4 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Prezzo adeguato ai servizi offerti. Struttura retrò ma in posizione centrale e vicina alla fermata dello skibus. Bagno angusto. Suggerirei di far accendere gli aspiratori in cucina per far sì che l’odore di cucinato non si diffonda per i corridoi della struttura. Nonostante il personale cordiale e disponibile non ci tornerei.
Stayed 2 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pessima esperienza, struttura datata, classica struttura per le scolaresche. Pulizia precaria. Letto scomodi. Puzza di fumo in camera.
Stayed 1 night in Feb 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel datato il bagno delle camere è totalmente da rifare (piastrelle rotte, tavoletta del water rotta, scarico dello sciacquone inguardabile. Arredi oramai vetusti e al limite della vivibilità. Non parliamo della cena dai due volti. La cena di Sabato perché pieno di turisti direi buona e abbondante con un buffet di antipasti d veramente impressionante. Mentre la cena della domenica sera hotel riempito di scolaresche, praticamente una miseria una miniporzione di lasagna e buffet inesistente ci dicono che è il menù studenti, trattati come scolaresca anziché come turisti. Stessa cosa con la colazione domenica mattina ancora piena di turisti buon buffet buono e abbondante. Lunedì buffet inesistente stessa motivazione. Quindi si consiglia di evitarlo soprattutto dal lunedì al venerdì. Nota positiva l’animazione
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel datato esperienza non bella ,personale poco disponibile,pulizia camere inesistente..non ci tornerei
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In un posto centrale comodo. Personale cortese . Camere con tv nuova
Stayed 3 nights in Sep 2023
Verified review

6/10 Okay

Liked: Staff & service

Poteva andare meglio

Personale veramente molto gentile e disponibile. Sia la cena che la colazione sono state ottime, il problema è stato l’organizzazione che c’era (anzi che non c’era). Si erano dimenticati di preparare altri 2 posti letto…e la pulizia non era fatta benissimo. Mi ha dato l’impressione di essere in “lavori in corso”…Mancavano degli stipiti alla porta del bagno e il box doccia era così piccolo che per lavarmi ho avuto difficoltà
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soggiorno perfetto, albergo datato con qualche acciacco ma funzionante, personale fantastico e cibo ottimo a volontà, a queste cifra impossibile stare meglio. Cercheremo assolutamente di tornare!
Stayed 5 nights in Aug 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Se il prezzo è sensibilmente più basso della media del periodo e della zona bisognerebbe farsi delle domande!!! Prima di avere delle spiacevoli risposte!!!
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Staff & service, amenities
Hotel datato ma se si va senza tante pretese alla fine non e’ male..per il prezzo pagato, per la posizione centralissima e i servizi offerti mi ritengo più che soddisfatta. Il personale gentilissimo ha cercato in tutti i modi di venir incontro ai piccoli inconvenienti soddisfando le varie richieste. Un particolare ringraziamento al personale della reception per la disponibilità e la cortesia.
Stayed 7 nights in Aug 2023
Verified review

4/10 Poor

Disliked: Amenities
economico ma poco organizzato. La struttura avrebbe bisogno di un intervento
Stayed 2 nights in Aug 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima la posizione, da migliorare o meglio creare l organizzazione del personale durante i pasti e sicuramente alzare un po' la qualità della cucina. Doccia tiepida, phon di bassissima potenza, no prese in camera Personale cmq sempre disponibile e gentile
Stayed 1 night in Aug 2023
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
La struttura ha bisogno di una totale ristrutturazione. Le camere sono piccole, vecchie, con tantissime parti da sistemare, ma la vista dal calcone è a dir poco fantastica. Il personale è disponibile e cortese, il cibo buono, anche se il buffet non mi entusiasma come formula. Se venisse sistemato potrebbe essere un gran bell'albergo, e la posizione centrale è un gran punto a favore.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Strutture buono e gentilezza
Stayed 2 nights in Aug 2023
Verified review

4/10 Poor

Purtroppo dobbiamo dare un giudizio negativo anche se quel poco di personale che lavorava si è sempre comportsto in modo gentile e disponibile. Ma questo hotel ha delle gravi lacune. Abbiamo preso mezza pensione e per cena ci hanno portato un mezzo piatto di zuppa di sedano, il secondo era una coscia di pollo e tre patatine fritte. Stop. A colazione siamo scesi alle 9 ( colazione fino alle 9.30) e non era rimasto NIENTE. Solo lo yogurt. Sembrava il film : Hotel da incubo.
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Struttura un po' datata, ma pulita e accogliente. Cucina buona e varia. Gestione cordiale, professionale. Consiglio
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

Hotel da incubo

Arrivati alle 16:15 la camera non era pronta ,consegnata la camera alle 16:50. Nella reception c’erano moltissimi bambini che facevano molto rumore. Questo hotel fa alloggiare bambini dalle parrocchie per varie gite. Volevamo con mia moglie uno stacco nella natura invece per i bambini tutte le notti non abbiamo dormito per i rumori. L’acqua calda era quasi sempre assente perché il boiler ha dell’acqua calda limitata e chi prima si fa la doccia nel piano quello avrà l’acqua calda. Qualità del cibo sia a colazione che a cena molto scadente. Dopo la prima notte andavano così male le cose che volevamo andare via (ma l’hotel non ci ha voluto rimborsare le altre 2 notti per cui siamo dovuti rimanere). Organizzazione stagliata ,clienti insoddisfatti che urlano allo staff, tutto riassumendo un incubo. In caso questo era la cena ,la frittura era talmente scadente che siamo stati male tutta la notte con mia moglie e non aveva sapore.
Stayed 3 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Als wir ankamen und das Hotel von außen sahen, waren wir etwas erschrocken, es wirkt etwas heruntergekommen. Ließen uns davon allerdings nicht abschrecken. Der Empfangsbereich war sehr geräumig und einladend. Mit dem Personal konnten wir uns halbwegs gut mit unserem gebrochenen Englisch unterhalten. Als uns das Zimmer übergeben wurde, waren wir wieder etwas enttäuscht. Auf den Bildern der Plattform erschien alles etwas gehobener und ordentlicher. Wahrscheinlich wurden Fotos von vor ca 10 Jahren gewählt. An der Sauberkeit konnten wir nichts aussetzen, täglich wurde alles gewissenhaft geputzt. Das Frühstücksbuffet ist sehr rar ausgefallen, es gab an herzhaften lediglich eine Sorte Käse und eine Sorte Schinken. Dafür war für uns das Abendbrotbuffet sehr ansprechend. Täglich gab es mehrere warme Gerichte zur Auswahl, wo wir auch nichts zu meckern hatten. Uns ist bewusst dass der italienische Standart nicht dem deutschen gleicht, wir sind allerdings besseres für die Sterneanzahl gewohnt.
Stayed 5 nights in Jun 2023
Verified review

6/10 Okay

Liked: Staff & service
La struttura dell'hotel è anni 80 se non prima, avrebbe bisogno di una ristrutturazione profonda, ma nel complesso visto il prezzo pagato, non potevo chiedere di più, personale cordiale e cibo buono al buffet, posizione centrale e comodo a tutto, se non si ha pretese, io lo consiglierei.
Stayed 2 nights in Feb 2023