During our stay there were a couple issues. First, upon check-in the dishwasher had to be replaced so we were without a dishwasher for one day. That wasn't a big deal. Second, the AC went out completely on the top floor. The upstairs would get into the upper 80s. After reaching out to property management, they did little to help out (we understand there was little they could do). We requested that at a minimum, we should get some form of discount. Spending well over $800 per night, you should have AC. They said they would discuss with the property owner and let us know. We never heard back. I had called the property management office twice more and left voicemails, never to be called back. It was almost like they just wanted this issue to go away.
The place is great but the way the management company handled this was disappointing to say the least. For that much $$ you would think they would offer some sort of refund since the 2yr old and parents had to sleep in 85+ degrees every night.