Occidental Praha4.0 out of 5.0
Recent guest reviews
My friend and I were staying at the hotel from the 2 nd until the 5 th november, they gave us the junior suite which was an amazing room! incredible! no words to describe... We want to give special thanks to Jasmina, Patricia, Victor and Rahid because they made our staying even better, always with smile, friendly and willing to help you with any question. The hotel is located just 5 minutes walk from Budejovica subway stop. The hotel is really chic and well decorated, clean and it has a lot of space to chill out. The rooms are clean with comfortable beds and there is tea and coffee facilites, a bottle of water left in everyday & fridge with lots of snacks. The breakfast are lovely with loads of different fruits, hams, pasties, cereals, juices and hot foods. The breakfast staff were greeting us with a smile every morning. We are really happy to been there, we are going to repeat for sure!! thanks again it was a wonderful stay!
I was a pleasure staying there. Everything about this Hotel was beyond my expectation, right there in the heart of the city. If I ever come back to this country definitely I'll be staying there. Thank you
One sees the true value of a business not when things go well but when things go bad. These people run a horrible business. On our first night there, a crazy alarm system break down occurred. An extremely loud recorded voice came on in the rooms saying 'THIS IS A TEST OF THE VOICE EMERGENCY SYSTEM' over and over and over again. So loud you could not think straight. No one picked up the phone at reception so I had to walk down 12 floors since the elevators were locked on the ground floor in emergency mode. The fire-door was pulled shut. We had to pry it open to get to the lobby from the elevator vestibule. All other doors were locked shut. Had it been a real fire, people would have died. Once in the lobby there were a hundred people there. No one knew what was happening, not the guests not the staff. The staff was abysmal, overwhelmed, clueless and worst of all shifty and rude. I had to go back up 12 floors via stairs the first time because the nightshift person did not know how to turn the elevators back on, or was not willing to do it without his supervisor authorizing it, it was hard to tell. No supervisor materialized so I walked up. This happened 4 times in a row between midnight and 1.30 am. 4 times.I only went down three times. The third time the staff was nowhere to be found. Thank fully the elevators were back on. The second day when we asked if the problem was fixed we were told that the repair person could not come and that 'they were hoping it would not go off again tonight' We said that we would like to cancel that night and get a refund for that night and the previous one since they could not guarantee we would be able to sleep we were told 'no, you have prepaid, there is nothing we can do'. Instead, we were offered 'a welcome drink' in compensation for a ruined night of sleep in this hotel. Ridiculous. In my 30 years of constant business traveling I don't think I have experienced such horrible service and systems. First, second and third world countries included. Oh, and this hotel is NOWHERE near the old town or any of the neighborhoods that make Prague so wonderful. It's also located above a busy street and the thin windows can't prevent the traffic noise from waking you up. Avoid at all cost.
Amazing Good hotel, a 500meter walk from metro. Breakfast, room and services are amazing!! We would deffenitly go Back! We stayed 3 nights and we enjoyed Every minute of it! A bit strange location when walking to the hotel in the dark, we did not feel Very safe. Nothing happend, but in the dark we took a taxi to the hotel.
I suggest travellers and business representatives to use services of Occidental Hotel in Prague. If you't mind slightly higher price you will definitely be nicely surprised by all services provided by this hotel. I recommend it.
I spent here four days. The staff is really kind, the rooms are clean and good quality and the food was excellent! They did the ironing in two hours based on my request. The bad was really comfortable.
This is a brand new hotel. Very clean and comfortable rooms (except for that annoying thing that covers half of the window and doesn't let you to have a view). The staff is very helpful and friendly. The fastest check in and check out ever
Stayed here during business trip. To be honest i wouldn’t see any other reason why to stay here. The location is far from city center and not even on a subway (you walk around 10 minutes). The rooms are nice and modern. Just couple of comments- the bed is on little wheels and there is no carpet, so even just sitting on the bed makes it move.. not sure what happens when you do more than just sleep:-) and to access the free wifi you need to enter and verify (!) your email so that they can send you promotions. No thank you. Breakfast average, the buffet lunch very nice. Check out disaster. They had some young inexperienced boys on the counter and couple of my colleagues were waiting as long as 40 minutes!! We are talking business Hotel check out at 8:30! So overall unimpressed
We were late, therefore was diverted to this hotel. Although it was a one night only, we enjoyed the stay considering that the place was loved by everyone in the group, the breakfast buffet was one reason we didn't want to leave. The place is clean, very hospitable and kind service crew... I wasn't bothered much about the wi-fi, that's something I can live without at the moment. Big beds and pillows smelling fresh to bury your heads. I'm not much a fan of hair dryer though I wash my hair everyday but was impress with the idea of having magnifying mirror, we older ladies love it when putting our make up. This place is one I would recommend.
Overall we are satisfied to stay in this hotel and very satisfy on the room especially its modern interior design. However just the open concept bathroom will have minor leaking during bath and smell easily spread to the room when using the water closet
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 450 reviews