NH Prague City4.0 out of 5.0
Recent guest reviews
We were booked into the NH Prague as part of a travel package, and due to a very good price were somewhat skeptical. The hotel was lovely -- very clean and accommodating. The food at the breakfast buffet (included with our reservation,) was plentiful, fresh and delicious. Hotel staff were cordial. The location is a little out of the way - not within walking distance of town, but public transportation is close by, reasonably priced and easily accessible. We would recommend this hotel.
Lovely hotel, with a great breakfast buffet. Close to the metro station. The only downside was the wifi connection was really poor. We found the pillows were really flimsy and hard to sleep on - but these were just minor negatives. Overall we loved the hotel and service and would recommend this hotel to anyone.
We had a room on the 5th floor, spacious and clean. The bedding was comfortable and the shower was hot. Our only fault with the room was we never received the coffee pods that were to be delivered daily. The breakfast buffet was terrific, as were the omelets made to order. A short walk to the Andel Metro station and the tram and bus stop. Easy transportation to Old Prague and 2 supermarkets nearby. The hotel lounge and restaurant were a short cable car up the hill. We found several local Czech restaurants a block or two away. We were booked as part of a package, so in all it was very affordable.
First impression was good, but the hiccup at check in caused nearly 30mins delayed with inefficient & unfriendly receptions that were on evening shift made it an unpleasant experience. Instead of sorting out our rooms, two of them were trying to multi-tasking by attending to taxi driver to locate paxs who booked it at the bar. One even trying to argue loudly when we complaint that they should focus in solving our room booking immediately. hotel have two separate building, one at the street level – standard rooms and one behind up on a hill to which you have to take a cable car from the main building – executive rooms. stayed at the hotel up on the hill & nice view of prague when you take the cable car up/down. The rooms very spacious with two single bed made into a kings size, very comfy but room look old and are very dark with moulds & crack wall & wall paper coming off due to lack of maintenance, the bathroom light is really poor whoever design it definitely not a women because female would have consider good lighting for putting your makeup on. No kettle which is only negative point which you cant make tea or any hot drink but coffee with Nespresso. You can have breakfast either at the Executive room building or main building. But word of warning, main building normally cater for tour group, and can be very busy in the morning & crowded as the lobby area too. Breakfast was excellent, with a huge variety of excellent choices & made to order omelette. Location is vicinity of highway and crossing corny bus station on a way to city, apprx 25mins walk to old town.
Make sure you’ll check yourself into the rooms on the hill. You’ll get transported via Cablecar and have a great overview on Prague. Basically the hotel is adequate for it’s Pricing, although the booking of special requirements (favorite location of room - I prefer to stay in a room on the ground level, so you have a terrace instead of a balcony) are not handled well - upfront confirmed but not always delivered. Besides this tiny improvements it’s the best place for me as business traveler. Friendly staff, spacious rooms, good food!
Let me start by saying this review is from an American. I know European standards are different but will discuss how I felt. I think this is a very nice mid range hotel that just needs a few improvements to put it over the top. I do not know what my nightly rate was as we booked this as a package with air but for what we paid, it could not have been much. For what we paid I think we got a very good value. Our positive experince. Staff was very good. We did not experience any indifferent staff. All were helpful and nice. Large room, nice bathroom. Good hot water. We were in the lower building facing the courtyard, room 1716. No noise issues except barking dogs that people were walking in the park. Very clean. The walk to the metro and shopping was not bad and we felt safe, even at night. Elevators were quick and efficient. Happy hour at the sky lounge was great. It was never very crowded and who can't love half priced drinks, every night, not just weekdays. Our negatives. Poor towels, very thin. AC did not get cold even at lowest setting, but that may be a European AC thing. Pillows were awful. IMHO. Very soft, too soft. And the mattress was very firm. To me, too firm. I know that this is personal preference, but to me the pillow was way too soft, mattress way too firm. Maid service was spotty in the coffee station area. You are supposed to get a nespresso pod once a day and two instant coffee packets in your room. We had all of that on our arrival. The next day we had to two instant coffee packets but not the pod. The next three days we got no coffee amenities in our room. Breakfast was crowded but once we learned where everything was, was not bad to get around. Omelet station wait was usually very long. We could tell that they are a tour bus hotel but the only time it really showed was at breakfast. Breakfast starts at 6:30 every day but don't think that you are going to beat the crowd. By 7:00 it is packed and some mornings people were waiting for them to open. I presume early tours to get on. For the money we paid this is a very good hotel. My recommendations for improvement are, better beds and pillows, better towels, better in room coffee station follow up, and improvement to the breakfast buffet traffic flow (more omelet makers). These improvements would push this European 3 star hotel into the 4 star range IMHO.
The good points: Lovely large room (1722), with door/window we could have open at night as it overlooked back of hotel so was very quiet... we slept incredibly well! Great feather duvets and pillows on very comfortable bed. Good sized bathroom, large bath, strong shower, piping hot water all the time. Nice toiletries Room was spotlessly clean Worth taking little car up to top part of hotel for views across the city Not so good points: Staff we met appeared totally disinterested - no effort made at all towards us as guests - no welcome at check in... just did job...at top part of hotel person could hardly be bothered to look up from their phone and grunted direction we needed to go! we said a cheerful good morning to chamber maids every day and they just stared at us! Front of hotel overlooks VERY busy road and flyover so having windows open would be very noisy Air con was good but annoylingly rattly! Tissues ran out day we arrived.. not replaced during the rest of our 4 night stay Tea bags were used first day, only replaced once on 3rd day No proper kettle just coffee machine which is hopeless for tea making There was a noticeable odour from the bathroom sink Hotel is a good 25 min easy walk to the Old Town - lovely walking across bridges for views to castle and city - trams and tube very nearby, easy to use and SO CHEAP! Great shopping centre with huge Tesco supermarket in it... couple of hundred yards from hotel, cafes and restaurants very close too. We avoided breakfast at hotel due to previous reviews.. clearly hotel is a mega bus tour and conference hotel... as it was so easy to eat out or get food from the supermarket. From a sleep / comfort point of view our stay was very successful... we felt tons better for the long walks we did to and from the hotel! but I'd probably not go back to the NH Prague City hotel again if honest...
We stayed 5 nights at this hotel. We found the staff to be pleasant, efficent, and anxious to please during the entire time. Despite an incident that occured during our first hour there that was not related to the hotel, the management really made efforts to make sure we were okay and comfortable, which we really appreciated. The hotel is near transportation and shopping area. To go there you must take a right out of the hotel and walk down toward the garage and under the road. We walked there day and night and never felt our safety was threatened. Though the hotel is near transportation services, we often either walked or had the hotel call AAA taxi, which was cheaper than using the hotel van. AAA never disappointed and always arrived within about 2 minutes. The hotel rooms were a bit warm and pillows soft; the beds were very comfortable.. The room was spacious and comfortable. Tip: If you want to ensure quiet, ask for a room in the area where the flight crew sleep. The breakfast was excellent with a big variety of excellent choices. It was clean, bright, and attractive in design and food arrangement. A word about the tour groups. No question the hotel caters to many tour groups. The breakfast area can have many group participants early in the morning, but there is always a seat available somewhere and always plenty of food.
Having paid a very good rate, one cannot expect too much from this hotel. It is a popular destination for coach tours. I was booked in the sister/other hotel which required a cable car trip up the hill, with a reasonable view on the way. The rooms were spacious, a little too warm and the pillows to soft, so more like a blanket than pillow. I was disappointed that there were no ironing facilities in the room and decided against the €19 option for breakfast. Overall, value for money, but not great for busiess Also, I paid in advance and then they tried to bill me again at checkout.
Stayed here for a couple of nights due to a seminar at the hotel. The location is close to Andel tram and metro station but to get there you have to walk under a motorway bridge with a bus parking under, which is very unpleasant when it’s dark. The hotel is divided into two parts – one at the street level and one behind up on a hill to which you have to take a cable car from the main building. I stayed at the hotel up on the hill. The first few times you take the cable car, you’ll be thrilled with the view you get of Prague. However, after a couple of times it gets annoying as you have to spend some extra time waiting for it instead of just using the lifts. One day when I was in a hurry to get back to the hotel room during our lunch break, the cable car was down for service (something that the hotel hadn’t advised about in advance). Then you had to take a shuttle bus to get to the rooms and it all took 20 minutes! The rooms look old and are very dark, especially the bathroom light is bad and definitely not good for putting your makeup on. The service management clearly needs to be sharpened up at the hotel. In the first room I was given, the fan sounded like if you were at a train station and they were very reluctant to change my room. In the new room, two of the lights were broken and I had to report that too. There is no iron or iron board in the rooms – you have to ask for that too. I also specifically requested that I didn’t want to receive any commercials from the hotel to my e-mail. Already after one day, I received an e-mail that I had been signed up for their reward programme. I asked them to remove me from the list and we still have to see if that worked out. The only good thing with the hotel was that it was where my seminar took place and it’s convenient to stay at the same place as your seminar. Nevertheless, if I ever will go to a seminar here again, I will probably choose another hotel.
- Close to Prague Dancing House
- Free WiFi in rooms and public areas
- Onsite dining
- Health club
Located in Prague 5 within a mile (2 km) of Prague Dancing House, NH Prague City is within 2 miles (3 km) of other popular sights such as Prague National Theatre. This 440-room, 4-star hotel has 4 restaurants along with conveniences like free in-room WiFi and a health club. Prague Castle and Old Town Square are also nearby.
Enjoy dining at Costa Praga Restaurant, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.
All of NH Prague City's 440 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can enjoy free WiFi and LCD TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and rooms also include desks.
NH Prague City offers a health club, a sauna, and a rooftop terrace. For transportation, you can make use of an airport shuttle (available on request) for CZK 650 per vehicle roundtrip, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a meeting room, and a business center.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 197 reviews