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Recent guest reviews

Excellent

Amazing staff and great hotel experience. Great breakfast buffet. Def worth 5 stars.

The hotel is beautiful, nicely located and very nice. The complaint is familiar to anyone staying in many European hotels: The bed is hard as a rock! It is very much like sleeping on a box spring. The staff was excellent at check-in but left something to be desired in the breakfast area each morning. The area is apparently too small to be effectively serviced. One morning we were seating in a darkened overflow area. Each day the service was very slow, coffee cold and the beautifully presented breakfast had cold bacon and fried eggs. While these are not great complaints, just not what is expected from a Marriott property.

This Hotel has all the beautiful grand deccor style so typical of Boscolo. But unfortunately the rooms are very untypical in their size... They would correspond, rather, to a room sizes at a budget hotel, 3 stars. They are indeed beautifuly decorated, but just plain small. I used both the deluxe and superior deluxe category rooms. Both were very small, untypical of other Boscolo Hotels I know. The only difference between both room categories was the height and deccor of the roof. Otherwise, the location is good, and service is perfect, up to the usual Boscolo standard.

At check-in, I was told that breakfast was included. The breakfast is beautiful and I ate the first day. The second day, I was told that my breakfast was not included, because I was, "an advanced purchase?" I questioned it and they let me eat, but it made me feel like a second-class citizen. At that price point ($$$$$), breakfast should be included. They can keep the terry cloth bathrobes, mini bar and harpist in the lobby. If you need overpriced luxury, this is the place for you.

I had a room in the old wing, and it was small, but beautiful. The ceilings were 18 feet high, and frescoed. The bathroom was nice. The employees were also very nice, for the most part. The pool is spectacular, and I was very sorry I forgot my swimsuit. Some odd things though. The room service breakfast was unbelievably expensive in the room service menu ($40-$50), but the doortag breakfast menu had totally different, reasonable pricing and options. I ordered coffee from the doortag menu, and it was great - strong and came with a separate pitcher of hot milk, but at a different price (lower) than listed. The next day, I wanted to order coffee again, and housekeeping hadn't left a new doortag, so I rang down and asked for one. The brought me the same one I had used the day before, with all of the markings erased (I had used pencil). Very odd. The next morning, the coffee (again very good) came without any milk or cream at all. So, not bad, but uneven. One day we had no water all day. Literally. There were pipe problems. Thank goodness I had showered the night before. They didn't offer any compensation or amenity for the lack of water, and I think they should have. I had to leave the hotel earlier than I had planned that day so that I could use the toilet. The next day I had no hot water. Taking a cold shower was not fun. They fixed it right away (they had forgotten to turn on the 2nd boiler), but still, hot water is pretty much the minimum for a hotel. Finally, here's my pet peeve. $25/day for internet - really? I HATE that. Given what it costs to provide internet these days, that's just highway robbery. Tip: the bathroom amenities are nice, but no hair conditioner - make sure to bring some if you use it.

Beautiful hotel and room. Wonderful cigar room. Pool was under repair for a day and the Internet/TV costs are far to high for a quality hotel like this. Staff was helpful.

Senovazne Namesti,13 Prague

Hotel highlights

  • Walking distance to Wenceslas Square and Prague Astronomical Clock
  • Free WiFi in public areas
  • Onsite dining
  • Spa

NH Collection Prague Carlo IV places you in Prague City Center, within a leisurely stroll of popular sights such as Wenceslas Square and Prague Astronomical Clock. This 152-room, 5-star hotel has 2 restaurants along with conveniences like a full-service spa and an indoor pool.


Dining

Enjoy dining at one of 2 onsite restaurants including Inn Ox Restaurant, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

Guests can expect 50-inch LED TVs with satellite channels and pay movies. Select Comfort beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and laptop-compatible safes are also standard.


Property features

At NH Collection Prague Carlo IV, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. If you drive, self parking is CZK 650 per night, or you can take advantage of the airport shuttle (available 24 hours) for CZK 990 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a spa tub.

Room options

Junior Suite

1 Double Bed | 2 Twin Beds | Sleeps 2

Suite

1 Double Bed | 1 King Bed | Sleeps 2

Premium Room (Extra Large)

1 Double Bed | Sleeps 2

Superior Room

1 Queen Bed | Sleeps 2

Guest reviews for NH Collection Prague Carlo IV

Everyone (2) Business (1) Couples (1) Family (1) Other (2)
5
Family

Excellent

By on May 19, 2022

Review comment responded on Jun 10, 2022

Dear Xianglong, Thank you for your fantastic rating.

5
Everyone

Amazing staff and great hotel experience. Great breakfast buffet. Def worth 5 stars.

By on Jan 29, 2019

Review comment responded on Feb 6, 2019

Dear Valued Guest, On behalf of the entire team of Carlo IV Prague, I would like to thank you for taking the time to evaluate our hotel. The team and I are delighted to see your ratings and comments; we are pleased that our efforts have made you feel welcome and well looked after. Thank you for staying at the Carlo IV Prague Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Prague. Sincerely,

2
Everyone

The hotel is beautiful, nicely located and very nice. The complaint is familiar to anyone staying in many European hotels: The bed is hard as a rock! It is very much like sleeping on a box spring. The staff was excellent at check-in but left something to be desired in the breakfast area each morning. The area is apparently too small to be effectively serviced. One morning we were seating in a darkened overflow area. Each day the service was very slow, coffee cold and the beautifully presented breakfast had cold bacon and fried eggs. While these are not great complaints, just not what is expected from a Marriott property.

By on Jul 30, 2018

4

typical boscolo deccor, with budget size rooms...

Other

This Hotel has all the beautiful grand deccor style so typical of Boscolo. But unfortunately the rooms are very untypical in their size... They would correspond, rather, to a room sizes at a budget hotel, 3 stars. They are indeed beautifuly decorated, but just plain small. I used both the deluxe and superior deluxe category rooms. Both were very small, untypical of other Boscolo Hotels I know. The only difference between both room categories was the height and deccor of the roof. Otherwise, the location is good, and service is perfect, up to the usual Boscolo standard.

By on Feb 9, 2015

4

beautiful, but way pricey

Other

At check-in, I was told that breakfast was included. The breakfast is beautiful and I ate the first day. The second day, I was told that my breakfast was not included, because I was, "an advanced purchase?" I questioned it and they let me eat, but it made me feel like a second-class citizen. At that price point ($$$$$), breakfast should be included. They can keep the terry cloth bathrobes, mini bar and harpist in the lobby. If you need overpriced luxury, this is the place for you.

By on May 26, 2014

4

not bad, but not quite up to world class standards

Business

I had a room in the old wing, and it was small, but beautiful. The ceilings were 18 feet high, and frescoed. The bathroom was nice. The employees were also very nice, for the most part. The pool is spectacular, and I was very sorry I forgot my swimsuit. Some odd things though. The room service breakfast was unbelievably expensive in the room service menu ($40-$50), but the doortag breakfast menu had totally different, reasonable pricing and options. I ordered coffee from the doortag menu, and it was great - strong and came with a separate pitcher of hot milk, but at a different price (lower) than listed. The next day, I wanted to order coffee again, and housekeeping hadn't left a new doortag, so I rang down and asked for one. The brought me the same one I had used the day before, with all of the markings erased (I had used pencil). Very odd. The next morning, the coffee (again very good) came without any milk or cream at all. So, not bad, but uneven. One day we had no water all day. Literally. There were pipe problems. Thank goodness I had showered the night before. They didn't offer any compensation or amenity for the lack of water, and I think they should have. I had to leave the hotel earlier than I had planned that day so that I could use the toilet. The next day I had no hot water. Taking a cold shower was not fun. They fixed it right away (they had forgotten to turn on the 2nd boiler), but still, hot water is pretty much the minimum for a hotel. Finally, here's my pet peeve. $25/day for internet - really? I HATE that. Given what it costs to provide internet these days, that's just highway robbery. Tip: the bathroom amenities are nice, but no hair conditioner - make sure to bring some if you use it.

By on Oct 12, 2012

4

enjoyed our stay!

Couples

Beautiful hotel and room. Wonderful cigar room. Pool was under repair for a day and the Internet/TV costs are far to high for a quality hotel like this. Staff was helpful.

By on Jul 22, 2011

NH Collection Prague Carlo IV

Senovazne Namesti,13, Prague, 11000
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