We were in the Eiffel room, there were ants on the bathroom vanity, floor, and even in the BED. Disgusting! There was no manager at the hotel, so we called early the next morning and asked that he come immediately to correct the situation. He said he could not possibly be there until10:00. We left for our tour at 9:00 and asked for a new room with no ants. They did give us a different room, but up 60 steps with no elevator. I am 76 years old, but no way was I going to share my bed with ants a second night! SKIP this hotel!
Located in Santa Marinha, CHARM GH by YoursPorto is within a 10-minute walk of popular sights such as Dom Luis I Bridge and Porto Historic Center. This 7-room, 4-star guesthouse has in-room conveniences like balconies, refrigerators, and flat-screen TVs.
Start each morning with continental breakfast, available for a fee from 8:30 AM to 10:30 AM. For a nice break, mingle with other guests at the free daily manager's reception.
Guests can expect to find flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Balconies or patios, refrigerators, and safes are also standard.
Guests of CHARM GH by YoursPorto enjoy features like coffee in a common area, microwave in a common area, and express check-in. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 30 per vehicle one-way. Front-desk staff can assist with securing valuables, concierge services, and luggage storage. Additional amenities include express check-out and a TV in a common area.
We were in the Eiffel room, there were ants on the bathroom vanity, floor, and even in the BED. Disgusting! There was no manager at the hotel, so we called early the next morning and asked that he come immediately to correct the situation. He said he could not possibly be there until10:00. We left for our tour at 9:00 and asked for a new room with no ants. They did give us a different room, but up 60 steps with no elevator. I am 76 years old, but no way was I going to share my bed with ants a second night! SKIP this hotel!
Dear Sharon, We are sorry to hear about this situation! We are willing to give you an vaucher to use in Charm Group Hotels for the next time you come to Porto! Please send us an email with your contacts. Once again we are very sorry for the situation. Thank you!