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The Sanctuary Hotel and Spa

4.0 star property

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Photo gallery for The Sanctuary Hotel and Spa

Garden
Outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Garden
Breakfast, lunch and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Section 276, Lot 60, Pitpit St., North Waigani, Port Moresby, National Capital Region
  • Place, Hubert Murray Stadium
    ‪15 min walk‬
  • Place, Nature Park
    ‪5 min drive‬
  • Place, Loloata Island
    ‪25 min drive‬
  • Airport, Port Moresby (POM-Jackson Intl.)
    ‪5 min drive‬

Room options

View all photos for Deluxe King Room

Deluxe King Room | Garden view

Deluxe King Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite

A hotel room with a wooden bed, a nightstand, a chair, and a framed picture on the wall.

Studio Suite

  • Garden view
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room

  • Garden view
  • 387 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Port Moresby

Within a short walk of Hubert Murray Stadium, The Sanctuary Hotel and Spa is within 2 miles (3 km) of Parliament House. This 4-star hotel welcomes guests with 56 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Hubert Murray Stadium - 15 min walk - 0.8 miles
  • University of Papua New Guinea - 4 min drive - 2.5 miles
  • Nature Park - 5 min drive - 3.4 miles
  • Royal Papua Yacht Club - 7 min drive - 4.7 miles
  • Loloata Island - 25 min drive - 15.8 miles

Getting around

  • Port Moresby (POM-Jackson Intl.) - 6 min drive

Restaurants

  • ‪Sidaam - ‬3 min drive
  • ‪Sandy Restaurant - ‬14 min walk
  • ‪Mumu - ‬15 min walk
  • ‪Jeanz Coffee Lounge - ‬3 min drive
  • ‪Ang's Restaurant - ‬3 min drive

About this property

The Sanctuary Hotel and Spa

Guests of The Sanctuary Hotel and Spa enjoy a full-service spa, an outdoor pool, and a gym. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a business center, and a library.
Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and slippers. Balconies, dining areas, and sitting areas are also available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Lingzhi Serenity Spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Fan
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Laundry fee: PGK 30 per day
  • Spa fee: PGK 150 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Long-term renters welcome.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Property is also known as

Sanctuary Hotel Port Moresby
Sanctuary Port Moresby
The Sanctuary Hotel Spa
The Sanctuary Hotel Spa
The Sanctuary Spa Port Moresby
The Sanctuary Hotel and Spa Hotel
The Sanctuary Hotel and Spa Port Moresby
The Sanctuary Hotel and Spa Hotel Port Moresby

Frequently asked questions

Is a free cancellation option available at The Sanctuary Hotel and Spa?

The Sanctuary Hotel and Spa offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What's there to see close to The Sanctuary Hotel and Spa?

This hotel is located in Port Moresby within a short 13-minute walk of Hubert Murray Stadium. You'll also find Nature Park and PNG Football Stadium within a short drive.

Is parking available on site at The Sanctuary Hotel and Spa?

Yes, self parking is offered for free at the hotel.

Is there a spa available at The Sanctuary Hotel and Spa?

Lingzhi Serenity Spa is the hotel's spa and services include hot stone massages, Swedish massages, couples treatments, and aromatherapy.

Does The Sanctuary Hotel and Spa have a casino?

No, The Sanctuary Hotel and Spa doesn't have a casino.

Will I find an indoor pool at The Sanctuary Hotel and Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is The Sanctuary Hotel and Spa good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and an outdoor pool.

Does The Sanctuary Hotel and Spa have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Sanctuary Hotel and Spa feature a restaurant that includes a breakfast menu?

Yes, The Sanctuary Hotel and Spa serves breakfast for a surcharge from its restaurant.

Will The Sanctuary Hotel and Spa allow pets to stay free of charge?

No, pets aren't allowed at The Sanctuary Hotel and Spa.

Does The Sanctuary Hotel and Spa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Sanctuary Hotel and Spa?

The closest major airport to The Sanctuary Hotel and Spa is Port Moresby (POM-Jackson Intl.), which is 3 mi away (6 minutes by car).

Are there rooms with balconies that I can book at The Sanctuary Hotel and Spa?

Yes, every guestroom at The Sanctuary Hotel and Spa comes with a balcony and some offer garden views.

The Sanctuary Hotel and Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 5 out of 15 reviews
Rating 8 - Good. 6 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comfy bed, excellent food. I ordered from their local dishes menu and had my first good hotel meal in PNG (usually the food is terrible at the hotels)- it was fabulous.
Stayed 1 night in Mar 2019
Verified

4/10 Poor

Brenton

Liked: Cleanliness, staff & service
Paid online, also was asked to pay at check-in. refund is a bit slow coming. staff are lovely. room is an odd shape and size.
Stayed 2 nights in Sep 2020
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were out of this world, humble,welcoming and always ready to help. Rooms were clean and big but little things like tissue, room menu were not available. Food serve was good and made mostly from excellent local products, however chefs and taste of food was not up to standard. It seemed the cooks took a good food and turned it into rubbish. So called local menu was prepared more in asian and western way. Taro which we Pacific Islanders love was not available. I will stay there again but eat outside.
Stayed 3 nights in Feb 2020
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Andrew L

The hotel was advertised as a 4 stars hotel, it's not! The rooms and the general condition of the hotel is substandard.
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiencia absolutamente extraordinaria

el hotel es absolutamente extraordinario. lo mejor de todo: su personal... la gente es absolutamente maravillosa... lo recomiendo sin ninguna duda...
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

Smurf924

Liked: Cleanliness
Poor check in, they didnt seem to have my booking, had to wait whilst they ran around trying to confirm my pre payment. Staff were ok not outstanding, poor guy on porter duty, took me in the wrong direction for my room, then we had to track back. Room was 2 double beds with a bathroom in between, phone next to other bed kept making beeping noise all night to the point i disconnected it, as it kept me awake.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great surroundings within the hotel. Friendly staff and great yummy local cuisines
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Poody9

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our stay here. It was clean and comfortable. It has all that we needed: breakfast included, food available in the restaurant, and free transfers between the airport and hotel, and hotel and Vision City Mall. It also has a saltwater swimming pool and an aviary with native birds. The staff were all helpful and accommodating. We will definitely stay here again if we have the opportunity to do so!
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Good people will return good restaurant and professional massage
Stayed 1 night in Oct 2019
Verified

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Feel For the Tropics

They allowed us to change a non-refundable reservation when our flights were changed...at no extra charge. Their shuttle service was excellent, pick-up and drop-off at airport and a free ride and back to the mall. The large walk-in aviary was great, though maybe a bit too crowded with the baby cassowary dominating the other critters. They have two cuscus, two baby tree kangaroos, two wallabies, and many birds of various types. It was nice to wake up to the sounds of exotic jungle birds. The negative about the place was that they came by our windows with a very loud fumigator, blowing insecticide over the bushes. Apparently they do this often. And our toilet seat wouldn't stay up on its own.
Stayed 1 night in Sep 2019
Verified

8/10 Good

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

food's good, the aviary is the real attraction

This booking was made by me for another person, who said that the food at the Sanctuary is good, and the staff are friendly and helpful. Except for the fact that the animals and birds are in cages, he loved the aviary, where he saw many of the creatures he knew to exist in PNG but were hard to see in the wild.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend if you have a few days in Port Moresby

This was my first stay at Sanctuary and I truly enjoyed it. The staff are friendly and helpful, the grounds are lush, tropical and relaxing. The rooms are lovely. The staff is diligent to keep everything clean.and fresh.There is a little menagerie where you can get close to some healthy, well cared for native birds and animals. Close to Parliament, the National museum and the Nature Park near UPNG.
Stayed 6 nights in Jul 2019
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
We liked the aviary at the property, which has a reasonable size for the birds / the caretaker of the aviary was very kind showing us around the place. Disliked the weak internet service and the big fish inside a small aquarium. It's animal cruelty to say the least.
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Boio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay was quite satisfactory.

Stayed 1 night in Nov 2020
Verified

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020