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Artisan Family Hotels And Resorts Playa Esmeralda

3.5 out of 5.0

Recent guest reviews

As always… you can find this hotel at: LAT 19°26'6.15"N LON 96°19'18.55"W This is the best hotel you will find at Chachalacas, Veracruz. Chachalacas is a very small town with quiet streets, friendly people and suburbs feeling. This town at first sight may look too old or forgotten but it has almost anything you may need. Chachalacas is facing the Gulf of México and it has most of the year calm waters and nice temperature of the sea water. If you are lucky enough you will see some dolphins very near the shore jumping and playing or eating. Chachalacas is not for the party animals, this place is for families and couples in love. This is a nice and quiet place to rest and have a wonderful time. THE GOOD - It is near Ursulo Galván and Cardel (15 and 20 minutes each), both places have most services you may not find and Chachalacas. - This hotel has a convention center and inside there is a ATM machine - There is enough parking lots to accommodate all guests - Never had a problem of stolen property or noisy neighbors - It has a spa with lots of services, average price of US$63 dollars per session - It is on walking distance from the dunes and you can pay rides which I recommend. About US$60 dollars per motorcycle (2 riders each) - The room is spacious and clean - Always hot water and plenty of channels on TV - Air conditioning worked fine - The staff is always kind and very helpful - There is a Red Cross facility at 20 meters from the hotel (you feel safe) - This hotel has 3 pools, and one of them is indoors and another has a bar. - The food is excellent and it is very well served… maybe too much for just one person. Please, do not forget to try the “Tacos al Pastor con Camarón” - Be smart and reserve in advance online and you may save at least US$30 dollars. - I paid US$95 dollas a night for my wife, two sons and me. - You can take whatever you need to your room (food and beverages) - You have a safe and a small freezer with nothing in it - It has a mini golf free for guest - Lots of places to rest and have a peaceful time with family or couple - You can ask for food and drinks at the pool and beach or beach beds and they will bring it fast... I recomend some beers and "agua chile" THE BAD - The Wifi is bad but this place is so beautiful with so much to do that you will not need it - We had the bad luck of finding a dead cockroach at the indoor swimming pool. We advise de staff and they promptly took care of the issue. When a bathroom, shower or public area is dirty (by guest use or bad use) they also try to fix it fast. - If you are looking to party this is NOT the place - It is very hard to find a negative in this place! Come and have a great time!

My husband and I had a wonderful week! The Staff was very friendly and helpful. The rooms were very clean and modern. We had a great view of the pool and beach. The restaurant meals were superb. Juan, the chef, prepared gourmet meals especially for us. We liked the spicy shrimp on a pineapple. We enjoyed the fresh seafood and vegetables. I really liked the Veracruz ceviche, "picadas", "chilaquiles verdes". We were given recipes for the sauces and the various delicious dishes. We were able to visit the city of Veracruz, also the city of Xalapa by using local buses. It did help that we speak Spanish fluently. We went snorkeling at the nearby reef and saw beautiful coral and colored fish. The highlight was going on a 4x4 moto up the sand dunes with a guide from the hotel. The hotel is about one hour from airport so we took a taxi. We would like to visit again!

If planning to visit Veracruz, this is a must!!! I'm not exaggerating when saying it's the BEST option... it is classy and cool. Small resort that only shows off with great service, comfy rooms and fun for family. No doubts at all, this is the place to go in the area.

Staff was extremely helpful, friendly and polite. The rooms are beautifully designed with a jet tub facing the sea. The small refrigerator could not keep even a couple of beers cool, but after mentioning it to the staff they brought in another one that worked just fine. This hotel is a pearl in otherwise very poor and run down area of Playa Chachalacas.

Great place, probably the best in town. We didn't stay at the hotel but paid for a full day to use the facilities. The service was really good. Kids enjoyed tempered pool and parents had a good rest experience at the beach with gentle service and good drinks & food. Will definitely go back and spend at least a weekend with family.

This truly comfortable hotel has an indoor outdoor pool, excellent spa, beautiful views of the ocean, two restaurants, luxurious and impeccable rooms and an attentive staff eager to meet our every need. We started out on the ground floor and when we asked to go to an upper room we were rewarded with a spectacular view of the ocean. We went looking for a place to get away from everything and found exactly what we hoped for: pelicans and fishermen on the beach but all of the comforts of a fine hotel. Probably not for young people looking for an active nightlife.

Good service, beautiful facilities, the attentive people, it has a very nice view, is amazing!!! If you´re really looking for a good option, this hotel offer a nice spa and different acitivities to help to spend a very nice vacations!!! I recomend 100%

It was a nice one night stay, however, the food was OK, notthing special, kind of delayed the food service. I heard from one of the workers they were changing administration. This is the reason why the expected service was not satisfied.

There were flashes of brilliance! This hotel is beautifully appointed. Big clean rooms with ocean views and incredibly helpful staff. Gorgeous grounds. Three star rating stems from truly horrible food available from the onsite cafe, no truly hot water, mold in the jets of the bathtub, and no wifi available in the room. I really wanted to give a higher rating to this hotel. I did. It just took too much effort to take a bath and check my email. And the food actually was terrible. So, overall, a great experience - just a little rough around the edges.

I enjoyed this resort for its location. The beaches, while not the nicest I've seen, were great to walk & run on. It was quiet, and there were good beachside chairs & cabanas. The room service food was horrible- and there isn't much locally for fine dining. Also, the water temperature for the bath & shower was lukewarm. Wifi was nonexistent in our room. The staff was great,and the room was beautiful. For the price, it is a great place. They really just need to serve edible food.

Saenz de la Pena S/N Zona El Cocal Playa Chachalacas VER

Hotel highlights

  • Close to Chachalacas Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Artisan Family Hotels And Resorts Playa Esmeralda places you 0.9 mi (1.4 km) from Chachalacas Beach. This 50-room, 3.5-star resort welcomes business and leisure travelers with a marina, a full-service spa, and 2 restaurants. Veracruz Cathedral is 28.7 mi (46.2 km) from the resort, which is on the beach.


Enjoy dining at the resort's 2 onsite restaurants: Alava specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner; Fish Market offers relaxing ocean views. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with breakfast, available for a fee.


All 50 air-conditioned rooms provide iPod docks, minibars, and espresso makers. 40-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ceiling fans, laptop-compatible safes, and phones.

Property features

Guests of Artisan Family Hotels And Resorts Playa Esmeralda have access to a marina, a full-service spa, and a nightclub. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach resort include an indoor pool, an outdoor pool, and a fitness center.

Room options

Junior Suite

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 121 reviews