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Recent guest reviews

Location, easy parking and nice staff.

Y2he

In general we had nice short stay. Yet the fire alarm in our room was out of battery and the hotel is fully occupied that there’s no room to change to, so we had to fall into sleep hearing the alarm beeping all night! Other than that, it’s a nice hotel with good price and they offer free continental breakfast! Prepare some $1 tips to the lady who’ll make your egg sausage and toast breakfast! Nice looking small pool and jacuzzi yet i had to work a bit so didn’t get to enjoy!

Workers are rude. They charged us a 200 dollar smoking fee and we don’t smoke. Jessica is the worst and barked that we wouldn’t get our money back. It took us four months but we finally did

Friendly and helpful staff, clean and spacious room. Parking and breakfast were free. The hotel felt like a nice, comfortable place.

It’s terrible, the room was smelled like pee, the bathroom smelled so bad and my room was on the first floor it’s so loud I can’t even sleep all night.

I’ve stayed here many times. The rooms are clean and free breakfast. This time I was charged an extra 200$ I called and spoke with the manager and she said it was a few for smoking in the room. I am pregnant, don’t smoke, husband doesn’t smoke, our baby that we had with us doesn’t smoke either. We had made popcorn and burned it and that’s the only thing I could think MAY have left some type of odor, besides the strong smell of MILDEW while giving our baby a bath! The manager, Jessica would not give me her name and hung up on me! I’ve had to dispute the charge with my bank and will have drag my pregnant butt to the bank with my baby to get a temporary arm card while they are trying to resolve this issue. The front desk even transferred me to another disgruntled customer who was wrongly being charged for stealing a blanket! Looks like this place has decided to charge people extra for all sorts of nonsense! I cannot believe they said I smoked in there! I am truly upset and will be warning my friends and associates to beware of this location! Jessica, you are the epitome of TERRIBLE customer service I cannot believe how you treated a repeat customer so badly!

Hotel tried charging for make up stains on towels

The night staff was amazing, especially front counter and security! Super friendly and very accommodating.

Night staff was awesome but the day shift needs to put their pride in check and take care of the needs of the client

It’s not a good hotel to Stay in Very strict he would do universe mine to the customers

The area it was located in And the staff was very nice.

Our room was very clean. Great service. The bed was cozy we slept like babies.

Very disappointing. Carpet was dirty walls need painting and the furniture definitely needs an upgrade

The staff was so nice and welcoming. The beds were very comfortable. The place was overall nicely kept. Breakfast I would definitely skip out on but other than that this place was perfect.

I liked my room. It was very clean with a comfortable bed. I really enjoyed the breakfast. The only thing is when I arrived to check in the lady tried to say she couldn't find my reservation. I was very tired and annoyed. She finally found my reservation but did not apologize. Also the heater in the room was not working . They had to bring a floor heater. The air didn't seem to work that well either.

East Orangethorpe Avenue Placentia CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 2 mi (3.2 km) from California State University, Fullerton, Best Western Plus Anaheim Orange County Hotel is within a 10-minute drive of other popular attractions like Fullerton College. This hotel has 100 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free buffet breakfast is included with your stay and awaits you each morning. Enjoy a bite to eat at Dennys, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect 47-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Change of towels is available on request.


Property features

At Best Western Plus Anaheim Orange County Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.

Room options

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

2 King Beds | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Anaheim Orange County Hotel

Everyone (15) Couples (9) Family (15)
5
Partner Couples

Location, easy parking and nice staff.

By on Oct 25, 2022

Review comment responded on Oct 26, 2022

Great review, thank you so much! We love our guests and extend our services to your best experience at our hotel.

5
Everyone

Y2he

By on Oct 12, 2022

Review comment responded on Oct 12, 2022

Thank you for a perfect score! We appreciate your stay with us and hope to welcome you very soon!

4
Partner Couples

In general we had nice short stay. Yet the fire alarm in our room was out of battery and the hotel is fully occupied that there’s no room to change to, so we had to fall into sleep hearing the alarm beeping all night! Other than that, it’s a nice hotel with good price and they offer free continental breakfast! Prepare some $1 tips to the lady who’ll make your egg sausage and toast breakfast! Nice looking small pool and jacuzzi yet i had to work a bit so didn’t get to enjoy!

By , from Las Vegas on Aug 5, 2022

Review comment responded on Aug 9, 2022

Thank you for staying at The Best Western Plus Anaheim-Orange Hotel. We appreciate you taking the time to tell us your feedback. We apologize for the fire alarm and have fixed the problem. Thank you, Best Western Plus

1
Everyone

Workers are rude. They charged us a 200 dollar smoking fee and we don’t smoke. Jessica is the worst and barked that we wouldn’t get our money back. It took us four months but we finally did

By on Nov 6, 2021

Review comment responded on Nov 8, 2021

Thank you for your stay and thank you for following up on the fees associated to smoking in a non-smoking room. We strive in keeping all of our facilities in great condition for all guests. Thank you and have a great holiday season.

5
Family

Friendly and helpful staff, clean and spacious room. Parking and breakfast were free. The hotel felt like a nice, comfortable place.

By on Sep 26, 2021

Review comment responded on Oct 4, 2021

We thank you for staying with us!

1
Family Friends

It’s terrible, the room was smelled like pee, the bathroom smelled so bad and my room was on the first floor it’s so loud I can’t even sleep all night.

By , from Bayville on Aug 28, 2021

Review comment responded on Sep 2, 2021

Thank you for your review. We appreciate your feedback. Have a great rest of the summer season!

1
Family

I’ve stayed here many times. The rooms are clean and free breakfast. This time I was charged an extra 200$ I called and spoke with the manager and she said it was a few for smoking in the room. I am pregnant, don’t smoke, husband doesn’t smoke, our baby that we had with us doesn’t smoke either. We had made popcorn and burned it and that’s the only thing I could think MAY have left some type of odor, besides the strong smell of MILDEW while giving our baby a bath! The manager, Jessica would not give me her name and hung up on me! I’ve had to dispute the charge with my bank and will have drag my pregnant butt to the bank with my baby to get a temporary arm card while they are trying to resolve this issue. The front desk even transferred me to another disgruntled customer who was wrongly being charged for stealing a blanket! Looks like this place has decided to charge people extra for all sorts of nonsense! I cannot believe they said I smoked in there! I am truly upset and will be warning my friends and associates to beware of this location! Jessica, you are the epitome of TERRIBLE customer service I cannot believe how you treated a repeat customer so badly!

By on Jul 7, 2021

Review comment responded on Jul 10, 2021

Thank you for staying with us. Your comments are valuable to us in keeping facility in great condition for other customers to enjoy. Regretfully, there are no smoking rooms available at this location. Again, Thank you for your stay.

1
Partner Couples

Hotel tried charging for make up stains on towels

By on May 8, 2021

Review comment responded on May 10, 2021

Fortunately the stains were removed. Please be reminded that hotel provides free of charge, make up remover towelettes. Thank you for staying with us.

4
Everyone

By on Mar 28, 2021

Review comment responded on Apr 8, 2021

Thank you for staying with us.

5
Family

The night staff was amazing, especially front counter and security! Super friendly and very accommodating.

By on Feb 25, 2021

Review comment responded on Feb 25, 2021

We love your feedback. Thank you for staying with us!

Best Western Plus Anaheim Orange County Hotel

118 East Orangethorpe Avenue, Placentia, CA 92870
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