Pinetop-Lakeside Independent

"The room was clean and comfortable. The beds were comfortable but the mattresses were on a platform, not a frame, so the mattresses would slide back when you sat on them. The staff was friendly and helpful. Appreciated the fact that they were pet friendly and deposit was very reasonable. This is a two-story building with no elevator. I would stay here again although I would request a first-floor room next time."

"We had difficulty getting in touch with the manager to inform them of our late arrival. Several text messages went unanswered. Then a woman answered who said the main manager was unavailable and unreceptive to customer contacts. She told us we had to pay additional fees before giving us the entry code to our cabin. The total amount was twice our initial charge. These charges were not disclosed when we made our reservation initially. The woman also told us that she goes to bed at 8pm, suggesting we'd inconvenience her if we contacted her after that time. Our ETA was to be after 9pm. The cabin was difficult to find in the dark as signage was poor. My husband had to walk around the grounds in the dark before we finally found it. The cabin room was clean and the bed was comfortable. We were there less than 24hrs but ended up with a bill twice the amount we anticipated."

"Large rooms, very clean, well maintained"