See all properties

Cassia Phuket, part of Banyan Group

5.0 star property
Stylish beach retreat with 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Cassia Phuket, part of Banyan Group

Exterior
Creator video
In-room safe, desk, laptop workspace, blackout drapes
Private beach nearby, white sand, sun loungers, beach umbrellas
Lobby lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
64 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket, 83110
  • Place, Bang Tao Beach
    ‪7 min walk‬
  • Place, Boat Avenue Mall Phuket
    ‪16 min walk‬
  • Place, Laguna Phuket Golf Club
    ‪16 min walk‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Two Bedrooms Suite

In-room safe, desk, laptop workspace, blackout drapes

Two Bedrooms Suite

  • Sleeps 3

View all photos for 2 Bedroom Loft with Water (a double bed in first bedroom, a single bed in second bedroom)

In-room safe, desk, laptop workspace, blackout drapes

2 Bedroom Loft with Water (a double bed in first bedroom, a single bed in second bedroom)

  • Lagoon view
  • 667 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed OR 1 Twin Futon

View all photos for 2 Bedroom (a double bed in first bedroom, a single bed in second bedroom)

View from room

2 Bedroom (a double bed in first bedroom, a single bed in second bedroom)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 667 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for 1 Bedroom Water

In-room safe, desk, laptop workspace, blackout drapes

1 Bedroom Water

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Loft

In-room safe, desk, laptop workspace, blackout drapes

1 Bedroom Loft

  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Loft with Water

In-room safe, desk, laptop workspace, blackout drapes

1 Bedroom Loft with Water

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Futon

View all photos for 2 Bedroom Water (a double bed in first bedroom, a single bed in second bedroom)

In-room safe, desk, laptop workspace, blackout drapes

2 Bedroom Water (a double bed in first bedroom, a single bed in second bedroom)

8.0 out of 10
Very good
(1 review)
  • Lagoon view
  • 667 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for 2 Bedroom Loft (a double bed in first bedroom, a single bed in second bedroom)

In-room safe, desk, laptop workspace, blackout drapes

2 Bedroom Loft (a double bed in first bedroom, a single bed in second bedroom)

  • Garden view
  • 667 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for 1 Bedroom Suite

In-room safe, desk, laptop workspace, blackout drapes

1 Bedroom Suite

  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Two Bedrooms Suite with Water View

In-room safe, desk, laptop workspace, blackout drapes

Two Bedrooms Suite with Water View

  • Sleeps 3

View all photos for Two Bedrooms Loft Suite with Water View

In-room safe, desk, laptop workspace, blackout drapes

Two Bedrooms Loft Suite with Water View

  • Sleeps 3

View all photos for Two Bedrooms Loft Suite

In-room safe, desk, laptop workspace, blackout drapes

Two Bedrooms Loft Suite

  • Sleeps 3

View all photos for One Bedroom Suite with Water View

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Suite with Water View

  • Sleeps 2

View all photos for One Bedroom Loft Suite with Water View

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Loft Suite with Water View

  • Sleeps 2

View all photos for One Bedroom Suite

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Suite

  • Sleeps 2

View all photos for One Bedroom Loft Suite

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Loft Suite

  • Sleeps 2

You may also like

Ad
Beach/ocean view

Anantara Layan Phuket Resort

Choeng Thale
  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
9.6 out of 10, Exceptional, 433 reviews
$790 nightly
The price is $852
Mar 2 - Mar 3
Total with taxes and fees
Anantara Layan Phuket Resort

About the neighborhood

Laguna

Bang Tao Beach is within a mile (2 km) of Cassia Phuket, part of Banyan Group, and other popular attractions like Surin Beach are within a few miles (5 km). This 271-room, 5-star hotel welcomes guests with 4 outdoor pools, a restaurant, and a private beach. It's connected to the convention center in central Choeng Thale and also close to Kamala Beach.

What's nearby

  • Bang Tao Beach - 7 min walk - 0.4 miles
  • Boat Avenue Mall Phuket - 16 min walk - 0.9 miles
  • Porto de Phuket Shopping Centre - 16 min walk - 0.9 miles
  • Laguna Phuket Golf Club - 16 min walk - 0.9 miles
  • Bang-Tao Night Market - 3 min drive - 1.7 miles

Getting around

  • Phuket Intl. Airport (HKT) - 28 min drive

Restaurants

  • ‪Maya Beach Club Phuket - ‬4 min drive
  • ‪Nomad Beach Club - ‬20 min walk
  • ‪Poolside - ‬5 min drive
  • ‪Cassia Breakfast - ‬1 min walk
  • ‪Beach Pig - ‬5 min drive

About this property

Cassia Phuket, part of Banyan Group

Stylish beach retreat with 4 outdoor pools
Cassia Phuket, part of Banyan Group features 4 outdoor pools, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 950 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls, an off-leash area, and litter boxes. Other amenities at this beach hotel include free WiFi in public areas, a business center, and a free kid's club.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include kitchenettes, furnished balconies, and dining areas. Housekeeping is available once per stay.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Outdoor pool
Homm Suites Laguna, part of Banyan Group
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 38 reviews
$189 nightly
The price is $204
Mar 4 - Mar 5
Total with taxes and fees
Homm Suites Laguna, part of Banyan Group

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 499 for adults and THB 350 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Open Kitchen
  • Vista

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (13 inch wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (46 inches high)

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in rate plans that include airport transfers must contact this property at least 2 days in advance to arrange airport pickup.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for THB 1000 per accommodation, per night, plus a deposit of THB 1000 per stay
  • Dogs and cats only
  • Pet weight must not exceed 22 lbs per pet
  • Food and water bowls, an off-leash area, and litter boxes are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for THB 1187.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: THB 1000.00 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately THB 499 for adults and THB 350 for children
  • Airport shuttle fee: THB 950 per vehicle (one-way)
  • Airport shuttle fee per child: THB 950 (one-way), (up to 12 years old)
  • Pet deposit: THB 1000 per stay
  • Pet fee: THB 1000 per accommodation, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: THB 1187.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cassia Phuket Aparthotel Choeng Thale
Cassia Phuket Aparthotel
Cassia Phuket Choeng Thale
Cassia Phuket
Cassia Phuket Hotel Choeng Thale
Cassia Phuket Hotel
Cassia Phuket Bang Tao Beach

Frequently asked questions

Is a free cancellation option available at Cassia Phuket, part of Banyan Group?

Cassia Phuket, part of Banyan Group offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Cassia Phuket, part of Banyan Group?

As of Feb 5, 2026, prices found for a 1-night stay for 2 adults at Cassia Phuket, part of Banyan Group on Mar 7, 2026 start from $140.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Cassia Phuket, part of Banyan Group?

This hotel is located in Choeng Thale, a short 15-minute walk from Boat Avenue Mall Phuket and also 18 minutes on foot from Laguna Phuket Golf Club. You'll also find Bang Tao Beach and Surin Beach within a short drive.

Will I be able to park at Cassia Phuket, part of Banyan Group?

Yes, self parking is offered for free at the hotel.

Does Cassia Phuket, part of Banyan Group have a casino at the property?

No, Cassia Phuket, part of Banyan Group doesn't have a casino.

Will I find an indoor pool at Cassia Phuket, part of Banyan Group?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What do couples enjoy most about Cassia Phuket, part of Banyan Group?

This lakeside hotel offers plenty of amenities for couples including 4 outdoor pools, a bar, and a restaurant.

Are there hot tubs at Cassia Phuket, part of Banyan Group?

No, this hotel doesn't have a spa tub.

Does Cassia Phuket, part of Banyan Group feature a restaurant that includes a breakfast menu?

Yes, Cassia Phuket, part of Banyan Group serves buffet breakfast for a surcharge each morning at Vista.

Will Cassia Phuket, part of Banyan Group allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Cassia Phuket, part of Banyan Group for a fee of THB 1000 per accommodation, per night. The property also provides an off-leash area and food and water bowls. A deposit of THB 1000 per stay is collected.

Are there connecting rooms at Cassia Phuket, part of Banyan Group?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Cassia Phuket, part of Banyan Group?

The closest major airport to Cassia Phuket, part of Banyan Group is Phuket Intl. Airport (HKT), which is 10.3 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Cassia Phuket, part of Banyan Group?

Yes, every guestroom at Cassia Phuket, part of Banyan Group comes with a furnished balcony with some featuring lagoon or garden views.

Cassia Phuket, part of Banyan Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 297 reviews
Rating 8 - Good. 98 out of 297 reviews
Rating 6 - Okay. 25 out of 297 reviews
Rating 4 - Poor. 7 out of 297 reviews
Rating 2 - Terrible. 7 out of 297 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

PRAVIN RAVINDRA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Neat & clean rooms with good staff - worth the money
Stayed 4 nights in Oct 2025

10/10 Excellent

SORI

Stayed 4 nights in Oct 2025

4/10 Poor

Hans, Alva

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A/C in the bedroom needed service, balcony door lock broken and very noisy. Birds picking in the breakfast in the restaurant and nobody run the off (not very hygienic)
Stayed 1 night in Sep 2025

10/10 Excellent

Maurice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and relaxing

It was as amazing. Great customer service. Great location. Lovely and extremely polite and courteous staff. I will give them 10 stars if possible.
Stayed 5 nights in Sep 2025

10/10 Excellent

Kiana, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property!! The apartments was clean and had everything you would need at home! The staff is also super helpful and friendly. Hong and Shin at the front desk are amazing!! I really enjoyed my stay!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Arunkumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vibrant, family-friendly resort in the Laguna area, offering spacious, modern rooms with kitchenettes. The staff are warm and attentive, the pools and private beach access are fantastic, and the breakfast is nice. Perfect for families and long stay.
Stayed 19 nights in Jul 2025

10/10 Excellent

Adeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Feel safe, and all booked activities came to pick us up for free.
Stayed 6 nights in Jul 2025

10/10 Excellent

CARLOS ROLANDO

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente un lugar mágico
Stayed 5 nights in Jul 2025

8/10 Good

Ling Hui

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

LaDarius

Stayed 10 nights in Jul 2025

8/10 Good

Tin Chee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value dining option, especially the promotion of mookata. Staff are friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ambience met my expectations. The staff were helpful and the food options for breakfast and dinner were excellent.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Artworks were freaky. Very very modern. Staff and facilities 1st grade
Stayed 1 night in May 2025

10/10 Excellent

Ian

Traveled with partner
Liked: Amenities
Ease of moving around property & every Staff member polite Friendly & made me feel important & welcomed
Stayed 6 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Denise

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. hotel room, walking distance to the beach and restaurants
Stayed 2 nights in May 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, service, food, and location, walking distance to multiple places
Stayed 3 nights in Apr 2025

10/10 Excellent

Kayla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1000% will be back!

This was my first time in Thailand and I fell in love instantly with the warmth of the staff, the buzz of the resort and the beautiful view. The beach was everything I needed and the hotel had everything I wanted. I am from NYC and would highlight recommend! Easy to take cars wherever, especially to Patong.
Stayed 3 nights in Apr 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but definitely caters to families. If you want a quiet, more subdued property this is not it. Room is a good size and lots of conveniences. There was a large pool party going on and the music was so loud until 11pm that if you opened a window you could not hear your own conversation.
Stayed 1 night in Apr 2025

10/10 Excellent

LaQuisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, very safe area, resort style area has a private beach is a plus after experiencing a beach like Patong Beach trust me lol..Hotel staff is very nice I really liked D’Nee very sweet and welcoming!!! Food is very good I mean some of the best food we had so many options..The hotel room was a apartment style 2 bedroom 2 bath with loft and balcony one room has 2 twin bed and the other a king I believe it was..so much storage space..one thing I would highly recommend is if you use small washcloths to just bring your own because they use a bigger towel so it was different, luckily I always come prepared so I brought my own. But I give them a 10/10 for sure.
Stayed 5 nights in Apr 2025

8/10 Good

Lorrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous visit for the week, our first room faced the street and thankfully we were allowed to change to the side of the building which was much more quiet. Staff is very friendly and kind and courteous. Thank you so much! Everything we needed we had or could get.
Stayed 7 nights in Mar 2025

10/10 Excellent

Colin

Stayed 4 nights in Jan 2025

10/10 Excellent

ku

Liked: Staff & service, property conditions & facilities, room comfort

Quiet relaxing hotel for couple and family

very good to family coming, with swimming pool, with water taxi to beach, plenty of food at mornong buffet, but sometimes drive out to shopping mall with serious traffic congestion.
Stayed 1 night in Feb 2025

10/10 Excellent

Irina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and super convenient location for going to the beach and easy walking to main shopping areas. Staff is very friendly and helpful. We enjoyed the breakfast, lots of options and never had any issues with finding the tables etc. Would definitely come back.
Stayed 10 nights in Jan 2025

6/10 Okay

Chrystelle

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel feels partly like a youth hostel and more like a 3 Star hotel. They want to be cool. The staff don´t treat you with respect. We had to change our room and were asked to leave at noon. The new room was supposed to be ready at 3pm. This was the commitment from the reception. Meaning for us 3 hours without any room. At 3pm, the room was not ready due to high season. The reception should have known 3 hours before that it was high season. The reception staff did not see it was their failure and were very disrespectful. We asked to talk with to the hotel director. He was out of office. They were supposed to get back to us. They never did. Breakfast feels like a very loud and hectic school canteen. You have to get you cutlery & plates yourself. The staff is supposed to clean the tables. But they mostly just look around and do nothing. They don´t seem to have any training and speak almost no English. In Cassia too, the wardrobe in the room is far too small. We had to keep our clothes in our luggage. The gym is very small (for 3 persons max). No towels. On the positive side, the view on the laguna and the sea is very nice.
Stayed 9 nights in Dec 2024

Hotels

Flights

Cars