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JW Marriott Phu Quoc Emerald Bay Resort & Spa

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott Phu Quoc Emerald Bay Resort & Spa

3 outdoor pools, open 6:30 AM to 6:30 PM, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch, dinner served; French cuisine
Villa, 3 Bedrooms, Private Pool, Garden View | Premium bedding, pillowtop beds, in-room safe, individually decorated
House, Multiple Bedrooms | Beach/ocean view
Meeting facility

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Parking included

Explore the area

Map
Eco-Tourism At Bai Khem, An Thoi Town, Phu Quoc, Kien Giang
  • Sao Beach
  • Phu Quoc Prison
    ‪6 min drive‬
  • An Thoi Cable Car Station
    ‪11 min drive‬
  • Phu Quoc (PQC-Phu Quoc Intl.)

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Room options

View all photos for House, Multiple Bedrooms

House, Multiple Bedrooms | Premium bedding, pillowtop beds, in-room safe, individually decorated

House, Multiple Bedrooms

  • 13993 sq ft
  • Sea view
  • Sleeps 9
  • 7 Double Beds

View all photos for Room, 1 King Bed, Balcony

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Balcony

  • 656.6 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony

Executive Suite, 1 King Bed with Sofa bed, Balcony | Premium bedding, pillowtop beds, in-room safe, individually decorated

Executive Suite, 1 King Bed with Sofa bed, Balcony

  • 968 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom, Private Pool, Garden View

Villa, 1 Bedroom, Private Pool, Garden View | Premium bedding, pillowtop beds, in-room safe, individually decorated

Villa, 1 Bedroom, Private Pool, Garden View

  • 1937 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Private Pool, Garden View

Villa, 3 Bedrooms, Private Pool, Garden View | Premium bedding, pillowtop beds, in-room safe, individually decorated

Villa, 3 Bedrooms, Private Pool, Garden View

  • 4304 sq ft
  • Sleeps 9
  • 3 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Ocean View

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Balcony, Ocean View

  • 570 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Balcony

  • 656 sq ft
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Balcony

  • 570 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Ocean View

  • 570 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Ocean View

Room, 1 King Bed, Balcony, Ocean View | Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Balcony, Ocean View

  • 570 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, Balcony

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Phu Quoc

Located in Khem Beach within a mile (2 km) of Khem Beach, JW Marriott Phu Quoc Emerald Bay Resort & Spa is within a few miles (5 km) of Phu Quoc Prison. This 244-room, 5-star resort has 3 outdoor pools along with a private beach and a full-service spa.
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What's nearby

  • Khem Beach - 10 min walk - 0.5 miles
  • Phu Quoc Prison - 6 min drive - 1.6 miles
  • Sunset Town Beach - 9 min drive - 2.3 miles
  • An Thoi Cable Car Station - 11 min drive - 2.5 miles
  • Sonasea Phu Quoc Night Market - 22 min drive - 10.5 miles

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 34 min drive

Restaurants

  • ‪Starbucks - ‬9 min drive
  • ‪Anba Coffee - ‬94 min drive
  • ‪Runam Cafe - ‬10 min drive
  • ‪Tempus Fugit - ‬4 min drive
  • ‪Nga Lam Seafood Restaurant - ‬6 min drive

About this property

JW Marriott Phu Quoc Emerald Bay Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
JW Marriott Phu Quoc Emerald Bay Resort & Spa features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include balconies, sitting areas, and coffee makers. Housekeeping is available on request.
A private beach and complimentary bicycles are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Korean, Russian, Vietnamese

Similar properties

Exterior

InterContinental Phu Quoc Long Beach Resort by IHG

  • On private beach
  • Pool
  • Breakfast included
  • Spa
9.2 out of 10, Wonderful, 371 reviews
$210 nightly
The price is $227
Jun 10 - Jun 11
Total includes taxes and fees
InterContinental Phu Quoc Long Beach Resort by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Department of Chemistry B
  • French & Co
  • Pink Pearl
  • Red Rum
  • Tempus Fugit

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Billiards/pool table
  • Books
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hot tub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Conference center (7,406 square feet of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for VND 1350000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1350000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:30 AM to 6:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.

Property is also known as

JW Marriott Phu Quoc Emerald Bay Resort
JW Marriott Emerald Bay Resort
JW Marriott Phu Quoc Emerald Bay
JW Marriott Emerald Bay
JW Marriott Phu Quoc Emerald Bay Resort Spa
Jw Marriott Phu Quoc Emerald &
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort
JW Marriott Phu Quoc Emerald Bay Resort & Spa Phu Quoc
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort Phu Quoc

Frequently asked questions

Is free cancellation available at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

JW Marriott Phu Quoc Emerald Bay Resort & Spa offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

As of Jun 3, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Phu Quoc Emerald Bay Resort & Spa on Jun 4, 2025 start from $304.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of JW Marriott Phu Quoc Emerald Bay Resort & Spa?

This resort is situated in Khem Beach, close to Sao Beach, An Thoi Cable Car Station, and Sunset Town Beach. You'll also find Khem Beach and Phu Quoc Prison within a short drive.

Is there parking available at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Yes, self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

There is a full-service spa available for guests to enjoy and services include massages.

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa include a casino?

No, JW Marriott Phu Quoc Emerald Bay Resort & Spa doesn't have a casino.

Will I find an indoor pool at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 6:30 AM and 6:30 PM.

What will couples enjoy most about a stay at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

This beachfront resort offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private pools.

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa have a restaurant with a breakfast menu?

Yes, JW Marriott Phu Quoc Emerald Bay Resort & Spa has 4 restaurants, and serves free buffet breakfast each morning.

Will JW Marriott Phu Quoc Emerald Bay Resort & Spa allow pets to stay free of charge?

No, pets and service animals aren't allowed at JW Marriott Phu Quoc Emerald Bay Resort & Spa.

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa have connecting rooms?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to JW Marriott Phu Quoc Emerald Bay Resort & Spa?

The closest major airport to JW Marriott Phu Quoc Emerald Bay Resort & Spa is Phu Quoc (PQC-Phu Quoc Intl.), which is 13.3 mi away (34 minutes by car).

Are there rooms with balconies at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Yes, every guestroom at JW Marriott Phu Quoc Emerald Bay Resort & Spa comes with a balcony with some featuring ocean or garden views.

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa have a wedding venue on site?

Take advantage of the wedding venue at JW Marriott Phu Quoc Emerald Bay Resort & Spa if you plan to say "I do" during your trip.

JW Marriott Phu Quoc Emerald Bay Resort & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 215 out of 261 reviews
Rating 8 - Good. 32 out of 261 reviews
Rating 6 - Okay. 6 out of 261 reviews
Rating 4 - Poor. 5 out of 261 reviews
Rating 2 - Terrible. 3 out of 261 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Casey

Stayed 7 nights in Feb 2025

10/10 Excellent

Eun Seok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Man Celina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Joana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Very clean. Pools-not huge but enough. The private beach is steps away. Just there. Customer service in the dining area- especially at morning breakfast needs a LOT of improvement.
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A flawless stay for three nights

It was definitely one of our best trips and hotel stays. Upon arriving, all the staff welcomed us and made us feel at home. There are three beautiful pools and easy access to the private beach. I highly recommend the half-board package. The food was good, with generous portions. Overall, it was a flawless stay for three nights. Thank you!
Stayed 3 nights in Jan 2025

10/10 Excellent

Clarissa

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay! Property is well maintained, rooms are large and comfortable, pool and beach are great! Good restaurant options! My only complain would be service and pool and restaurants, it was very slow.
Stayed 6 nights in Dec 2024

10/10 Excellent

YULIYA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Eng Kiat William, Honolulu

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first visit to Phu Quoc was made truly unforgettable by our stay at the JW Marriott Phu Quoc Emerald Bay. We opted for a spacious one-bedroom villa, while our friend enjoyed the stunning Turquoise Suite, complete with a private pool and breathtaking ocean views. The resort’s whimsical, university-themed concept was a delight, offering countless opportunities for memorable photos. One of the highlights was dining at the Pink Pearl, a restaurant that perfectly balances glamour and indulgence with its exquisite decor and superb culinary experience. Special thanks to the exceptional butler team, Di, Joy, and Marcus, who went above and beyond to ensure our stay was seamless and memorable. Ms. Di reached out to us even before our arrival, arranging a thoughtful celebration for our anniversary. The personalized service extended to a warm welcome from the General Manager, which made us feel truly valued. The breakfast buffet was exceptional, featuring a wide variety of options from authentic Vietnamese dishes to international favorites. The only drawback was the strong winds during our stay, which unfortunately limited our ability to fully enjoy the beautiful Emerald Bay and Ice Cream Beach. However, the resort is conveniently located—just a short bus ride to Sunset Town with its vibrant dining scene, as well as close proximity to Sun World and the Kiss Bridge. Overall, JW Marriott Phu Quoc Emerald Bay exceeded our expectations, and we can’t wait to return!
Stayed 3 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Markeya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phenomenal stay. Highly recommended

Stayed 1 night in Nov 2024

8/10 Good

Lily

Traveled with family
Stayed 2 nights in Nov 2024

10/10 Excellent

Bo yeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staffs are very kind and proefessional. Able to enjoy both beautiful beach and the pool areas.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was beyond my expectation. Exceptionally good!
Stayed 3 nights in Oct 2024

8/10 Good

Bradley, lagrange

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best area
Stayed 1 night in Oct 2024

10/10 Excellent

JINCHEOL

Stayed 4 nights in Sep 2024

10/10 Excellent

Sangou

Stayed 3 nights in Jul 2024

8/10 Good

Trinh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet atmosphere
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing bad to say

The best resort in Phu Quoc. We are going to make another reservation for this winter. That's how much we enjoyed it. A fun and unique concept with excellent maintenance, service, food & beverage. The location was also important for me. Personally, I prefer An Thoi area to Long Beach. Thank you to Manager Phoung who took good care of us, and Instructor Ha for a wonderful yoga experience by the beach during sunrise.
Stayed 2 nights in May 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Shanholtz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have traveled all over the world and this resort was spectacular on every level. The detail was incredible and so very, very well done. Our hotel room was the most beautiful hotel room I have ever stayed in. The bathroom was sheer bliss. The service staff was absolutely impeccable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, it exceeded my expectations. The photos cannot capture just how beautiful it is!
Stayed 3 nights in Jan 2024

4/10 Poor

Thuy

Traveled with partner
Disliked: Staff & service
From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.
Stayed 2 nights in Dec 2023

10/10 Excellent

MURAD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Nin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.
Stayed 4 nights in Dec 2023

10/10 Excellent

Keegan

Stayed 4 nights in Dec 2023

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