Friendly Staff. It would be nice to have bigger rooms. The rooms are very narrow.
Shower leaked water out onto floor
Had a late check in and they left the key for us after hours ...was definitely appreciated!
The staff was outstanding, particularly Terra at the front desk! Very personable and helpful.
Small room but very clean and good breakfast
It was close to where I needed to be. Didn't like the cost.
Clean, new, responsive staff. Nice rooms. No drawers. Small pool.
Great option for a hotel. Not alot of space in the room, however there was plenty of space in the downstairs lobby to sit and relax. Felt like we were at a clean college dorm. I would definitely stay there again!
Very Clean, beds comfortable and I love the staff. The only thing missing is dresser drawers.
Clean & Simple room design. Felt like "Scandanavian".
Very displeased about the overall service. Our room was never cleaned both nights even when asked. Trash in the hallways left their for 2 days. No condiments during the breakfast buffet. Orange juice was not made right. Limited items for the buffet. Will not stay there again. We really should be getting a refund. Spoke to manager Lia. She could not issue a refund due to us booking through Orbitz.
The overall experience was disappointing from breakfast to housekeeping. The 5 times we had breakfast, one time oatmeal was completely out, no bananas 4 times, tables were dirty. Maid service for our room was inadequate, a damp towel was left on the edge of my clean socks, a dirty towel left in front of shower. The maid didn't leave clean towels a few times, and didn't make our room one time. We hope there would be more hotels built to compete with TRU Hilton, may get better value to the price we'd paid.
My family was very pleased with the accommodations in the lobby area. Kids enjoyed the many board games that were available. Perfect stay for a family.
The rooms are simple and to the point. Big bed, big tv, and a nice walk in shower. The bed was the best mattress I have ever slept on, and the shower was amazing. The only downside to our stay was that the walls are very thin and you can hear your neighbors.
It is true, the walls are not sound proofed. Could hear other rooms and hallway noise. It was a fun hotel, rooms were small. Loved the no carpet floors and minimal furnishings.
Tru by Hilton Gilbert is within a 15-minute walk of popular attractions such as SanTan Village. This hotel has 98 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Tru by Hilton Gilbert's 98 air-conditioned rooms provide refrigerators, safes, and ironing boards. Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.
Built in 2019, the brand new Tru by Hilton Gilbert offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with access to locker space, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Friendly Staff. It would be nice to have bigger rooms. The rooms are very narrow.
Shower leaked water out onto floor
Had a late check in and they left the key for us after hours ...was definitely appreciated!
The staff was outstanding, particularly Terra at the front desk! Very personable and helpful.
Small room but very clean and good breakfast
It was close to where I needed to be. Didn't like the cost.
Clean, new, responsive staff. Nice rooms. No drawers. Small pool.
Great option for a hotel. Not alot of space in the room, however there was plenty of space in the downstairs lobby to sit and relax. Felt like we were at a clean college dorm. I would definitely stay there again!
Very Clean, beds comfortable and I love the staff. The only thing missing is dresser drawers.
