8/10 Good
Sam M.
May 4, 2026
Liked: Cleanliness
Our group of 3 seniors and 1 middle-aged special-needs adult were highly satisfied with this property for our 3-night stay in Mesa. But, there was one major disappointment. Our purpose for renting a pool home on this trip was to provide a pool experience for this special-needs adult that needed 85-degree water to be comfortable in. The advertisement for this property stated explicitly that 85-deg would be provided for a 75/day extra fee which I paid. It was nearly dark the night we arrived. The next morning, I checked pool temp which was 76-to-78-degrees. The pool pump was operating and the heat pump registered “idle” at 72-deg. Also, I noticed that the pool vacuum tractor was not moving. In addition, a pool toy had sunk to the bottom. I contacted the property manager regarding what I had found. They assured me that the pool and heat had been working when they checked last, but that another occupant had been in the house previous to our arrival. They advised me that the pool person was scheduled to be there the next day and would check into it. Late morning on our final full day at the property, the pool person came and fixed the vacuum, tested the chlorine level, raised the temperature, and performed other pool maintenance functions. I asked them how long it would take to reach the 85-degree temp. They said 24-hours or more. Sure enough, as we were ready to leave the next morning, I checked the pool temp which was finally 85-to-86 degrees.
Sam M.
Stayed 3 nights in Apr 2026
