What I experienced what Chao's. I came in late and was given my unit # and code. When ente ing my unit there were two people laying floor and one naked lady. We apologized and walked out. The lady came out and yelled at us like wewrong. Called night lady and she she was shocked. So off to another unit. I walking and boom someone was in there. Embarrassed by the confusion we called again. Then we get to the next unit and was happy. Over an hour to check in. The grounds were disgustingly bad. Dirty )
The room was not properly cleaned. It had a strong cigar smell. Sheets and pillow cases looked dirty. Toilet was duty. The building smells horrible. The carpet looks super duty. The place around the building looks very unsafe. We send a message to the property to let them know of our issues and they didnt reach back. We live in Las vegas and had a family reunion in avondale we just used the room to sleep. I would not recomend this property to anyone.
Pulled into the parking lot and was immediately concerned. Property didn't seem safe, clean, or inviting. Decided I could make it work for one night, so I found my room - and discovered a family was already staying in it. I went back to my car and called the customer support number, where I was told that that family had apparently not checked out when they were supposed to, but if I could hold she would try to find me a different room. After a few minutes on hold, the line disconnected. When I tried to call back, I was told it was after hours. To their credit, they contacted me later via text and refunded my money. However, I would NOT recommend the facility.
We did not stay. Felt unsafe.
The room was adequate and clean
While the facility is a little worn around the edges, and they've obviously cut expenses to the bone (have to do your own laundry, buy you're own soap after the first one), the size of the room, the lounge area and full kitchen more than make up for that. However, the digital check-in is a real pain (2 hours to get room assignment, and even then only after I called for it). I also think they should update their T&C to highlight the fact that there is no room service or additional soap. Personally, I can live with that for the price. But, anyone coming in from out of town and possibly no car could be in a bind. Over all a solid C and I'll definitely stay there again.
Located in North Mountain, Metro PHX Apartments is within 2 miles (3 km) of sights such as Castles N' Coasters and Metrocenter. This 168-room apartment building has private in-room pools along with an outdoor pool and free in-room WiFi.
Each apartment is individually decorated and affords space to spread out with a dining area and a sitting area. A 43-inch flat-screen TV is available for entertainment, and guests can stay connected with free WiFi. Other standard amenities include a private pool, a private yard, and a refrigerator.
Guests of Metro PHX Apartments enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. You can take advantage of free parking if you drive. Additional amenities include barbecue grills and a garden.
What I experienced what Chao's. I came in late and was given my unit # and code. When ente ing my unit there were two people laying floor and one naked lady. We apologized and walked out. The lady came out and yelled at us like wewrong. Called night lady and she she was shocked. So off to another unit. I walking and boom someone was in there. Embarrassed by the confusion we called again. Then we get to the next unit and was happy. Over an hour to check in. The grounds were disgustingly bad. Dirty )
The room was not properly cleaned. It had a strong cigar smell. Sheets and pillow cases looked dirty. Toilet was duty. The building smells horrible. The carpet looks super duty. The place around the building looks very unsafe. We send a message to the property to let them know of our issues and they didnt reach back. We live in Las vegas and had a family reunion in avondale we just used the room to sleep. I would not recomend this property to anyone.
We're sorry about the experience you had experienced, we'll make sure this gets addressed and will fix the issue you experienced. Thank you for your stay.
Pulled into the parking lot and was immediately concerned. Property didn't seem safe, clean, or inviting. Decided I could make it work for one night, so I found my room - and discovered a family was already staying in it. I went back to my car and called the customer support number, where I was told that that family had apparently not checked out when they were supposed to, but if I could hold she would try to find me a different room. After a few minutes on hold, the line disconnected. When I tried to call back, I was told it was after hours. To their credit, they contacted me later via text and refunded my money. However, I would NOT recommend the facility.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
We did not stay. Felt unsafe.
Hi Traci, we are terribly sorry for the experience. Rest assured these will be addressed properly so we can improve our services. Thank you
The room was adequate and clean
Thank you for your feedback John. We appreciate your positive review. Host you again soon!
While the facility is a little worn around the edges, and they've obviously cut expenses to the bone (have to do your own laundry, buy you're own soap after the first one), the size of the room, the lounge area and full kitchen more than make up for that. However, the digital check-in is a real pain (2 hours to get room assignment, and even then only after I called for it). I also think they should update their T&C to highlight the fact that there is no room service or additional soap. Personally, I can live with that for the price. But, anyone coming in from out of town and possibly no car could be in a bind. Over all a solid C and I'll definitely stay there again.
Thank you very much for your feedback and for choosing us Harry. We are trying out best to keep our guests check in without any issues and our support is always ready to help 24/7. We will work with our T&C as well.
> We're sorry about the experience you had experienced, we'll make sure this gets addressed and will fix the issue you experienced. Thank you for your stay.