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Embassy Suites by Hilton Phoenix Airport

3.5 out of 5.0
Overview Reviews Amenities & Policies
2333 E Thomas Rd, Phoenix, AZ
1-844-663-2269
3.4
out of 5
Average Guest Review
See all 34 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Family
  • Everyone

Recent guest reviews

Made to order breakfast omelet. Hot choices. Pool hours 6 am to 10 pm. Complementary tea and coffee in room. Iron and ironing board. Hair dryer. Comfortable pull out couch. Clean room. Every room has a little balcony. Grounds are landscaped beautifully. Two minutes from Phoenix Chikdren Hospital.

Location access is not good. Property is too small to have an excellent facility.

This hotel was hosting a gay pride beach party for the two days we were booked there. Was only told it was a private pool party. The party was completely inappropriate for my elderly father who traveled with me to see his sick brother. The music was so loud we couldn’t hear our TV and there was no parking at all not even at Jerry’s as the staff suggested I park. There were non-handicap guests parked in the designated handicap parking there was also saved parking by party promoters with orange cones! Finally finding a parking across the street and crossing with my handicap father we made our way to our room. As we walked to our room the DJ made an announcement for the party goers to please stop having sex in the bathrooms! When we reached our room there where couples leaning against the balcony wall in a very intense kissing session. My father is from a era of respect and modesty he was so embarrassed by the behavior of these guest that he wanted to give up our reservation and move to another hotel. I have no problem with gay pride in fact I have a gay son but I hope he would never act the way these guests did. It was very uncomfortable and vulgar. I am requesting a full refund for my stay from Orbit and will not be staying at this Embassy Suites again.

It states 24 shuttle to airport. NOT. No evening shuttle granted we came in late..The AM shuttle started way later than we needed. I chose this hotel because of the shuttle service offered. False advertising

Convenient to abrazo heart center...................

The rooms could use an update.....the décor is very old. Also, the wallpaper was coming off the wall and the water in shower went from hot to cold. The happy hour snacks could also be improved upon. I did think the breakfast was really good.

Great time, everything was great. Breakfast crew was amazing!

Very accomindating friendly, other than my rewards not being applied will continue to chooses this location.

would be nice if the rooms was updated, Pool was clean

My son went with his high school class and I stayed in a separate room. excellent breakfast. very nice staff. restaurants next door and across the street. They had unarmed security on site. very satisfied about the safety.

I am happy that such a great room was available and that it was conveniently located to the state fairgrounds.

This hotel very convenient to airport, restaurants. The hotel staff was very friendly and accommodating. We also enjoyed the happy hour, free breakfasts and the pool. Would definitely recommend this hotel

This is not the typical Embassy Suites. It felt like it was a previous Howard Johnson type hotel. The staff and food chef were very nice and professional. The hotel was old. There is a nice Embassy Suites just 2 miles from this one. I wish we knew the facts prior to booking.

It was extremely amazing and clean. Great breakfast and the complimentary drinks was unexpected but I enjoyed it very much. My husband was extremely pleased with everything. The bed was comfortable. I slept like a baby. The staff was very polite and the location was perfect for us. I give it 4 stars. The only negative is the room was somewhat dated.

Embassy Suites are normally very good hotels, but this one did not meet the mark. It seemed as if they purchased an older, run down hotel, and that renovations were in the very early stages. I was embarrassed to have recommended it to family, and I had said prior to arrival " Embassy Suites are consistently good, a safe bet." The location and staff were fine, but the accommodations were disappointing.

The neighborhood is not the greatest but the location near airport and spring training baseball parks make up for it. The staff is very nice and the breakfast is very good.

The grounds were nice. It seemed like a renovated apartment complex. The room was clean but looked like an apartment. The area around the hotel was unsavory. They even charged for parking. Overall the hotel was ok, but for the price I paid I would go somewhere else.

Reasonable hotel with good breakfast and happy hours. Located near airport.

The hotel was clean, comfortable and in the perfect location for our needs. Awesome complimentary breakfast! All staff very helpful, cordial and pleasant. Would stay there again.

HOTEL WAS GREAT, THE SHUTTLE BUS DRIVER [...] WAS GREAT AS WERE THE REST OF THE STAFF, OVERALL A VERY ENJOYABLE STAY

E Thomas Rd Phoenix AZ

Hotel highlights

  • Free cooked-to-order breakfast
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Embassy Suites by Hilton Phoenix Airport places you within 3 miles (5 km) of popular attractions like Celebrity Theater and Heard Museum. This 3.5-star hotel has 182 guestrooms and offers an outdoor pool, a 24-hour fitness center, and a spa tub.


Dining

Free cooked-to-order breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.


Rooms

All 182 air-conditioned accommodations feature kitchenettes and space to spread out with a separate bedroom and sitting areas. Guests can expect WiFi, wired Internet, and 32-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free newspapers.


Property features

Guests of Embassy Suites by Hilton Phoenix Airport have access to an outdoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 5 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 5.00 per room one way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 4
$85* Per night/room Nov 17 - Nov 18

Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 6

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Embassy Suites by Hilton Phoenix Airport

Everyone (8) Couples (9) Business (5) Family (9) Friends (2) Other (1)
4
Family with small children Families

Made to order breakfast omelet. Hot choices. Pool hours 6 am to 10 pm. Complementary tea and coffee in room. Iron and ironing board. Hair dryer. Comfortable pull out couch. Clean room. Every room has a little balcony. Grounds are landscaped beautifully. Two minutes from Phoenix Chikdren Hospital.

By , from Yuma Az on Oct 20, 2019

3
Business Business Travelers

Location access is not good. Property is too small to have an excellent facility.

By on Oct 15, 2019

1
Families Families

This hotel was hosting a gay pride beach party for the two days we were booked there. Was only told it was a private pool party. The party was completely inappropriate for my elderly father who traveled with me to see his sick brother. The music was so loud we couldn’t hear our TV and there was no parking at all not even at Jerry’s as the staff suggested I park. There were non-handicap guests parked in the designated handicap parking there was also saved parking by party promoters with orange cones! Finally finding a parking across the street and crossing with my handicap father we made our way to our room. As we walked to our room the DJ made an announcement for the party goers to please stop having sex in the bathrooms! When we reached our room there where couples leaning against the balcony wall in a very intense kissing session. My father is from a era of respect and modesty he was so embarrassed by the behavior of these guest that he wanted to give up our reservation and move to another hotel. I have no problem with gay pride in fact I have a gay son but I hope he would never act the way these guests did. It was very uncomfortable and vulgar. I am requesting a full refund for my stay from Orbit and will not be staying at this Embassy Suites again.

By on Jun 14, 2019

2
Families

It states 24 shuttle to airport. NOT. No evening shuttle granted we came in late..The AM shuttle started way later than we needed. I chose this hotel because of the shuttle service offered. False advertising

By on Feb 9, 2019

5
Everyone

Convenient to abrazo heart center...................

By on Dec 26, 2018

Review comment responded on Jan 28, 2019

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for guests like you. We look forward to having you stay with us again when you are back in Phoenix! "Suite" Regards, Susan Ory Director of Sales & Marketing

3
Everyone

The rooms could use an update.....the décor is very old. Also, the wallpaper was coming off the wall and the water in shower went from hot to cold. The happy hour snacks could also be improved upon. I did think the breakfast was really good.

By on Nov 13, 2018

Review comment responded on Nov 19, 2018

Thank you for taking the time to write a review about your recent stay with us. We really appreciate your comments. While our hotel is a little older, we do adhere to all the standards of Hilton for our cleanliness. I am very sorry to hear about the wallpaper and the water issue. I promise that we will look into it and address it with our staff. We will address your comments with our team as we work to improve our guest experience. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. We hope you will come visit us in the future and allow the opportunity to make your stay the way it should be. "Suite" Regards, Susan Ory Director of Sales & Marketing

5
Everyone

Great time, everything was great. Breakfast crew was amazing!

By , from Seattle on Oct 30, 2018

Review comment responded on Nov 19, 2018

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your choosing to stay with us! Our staff members are dedicated to delivering great customer service that our guests expect. We totally agree, our breakfast crew is AMAZING! Thank you again, and we look forward to seeing you on your next trip to Phoenix! Suite Regards, Susan Ory Director of Sales & Marketing 602.824.1454

4
Everyone

Very accomindating friendly, other than my rewards not being applied will continue to chooses this location.

By , from Texas on Oct 3, 2018

Review comment responded on Nov 21, 2018

Thank you for taking the time post a review of our property, your comments are very much valued. We really appreciate your choosing to stay with us! Please contact me directly and I will make sure your rewards are posted. Thank you again, and we look forward to seeing you on your next trip to Phoenix! Suite Regards, Susan Ory Director of Sales & Marketing 602.824.1454

4
Everyone

would be nice if the rooms was updated, Pool was clean

By on Sep 19, 2018

5

gated facility.

Everyone

My son went with his high school class and I stayed in a separate room. excellent breakfast. very nice staff. restaurants next door and across the street. They had unarmed security on site. very satisfied about the safety.

By , from denver on Jan 28, 2018

Embassy Suites by Hilton Phoenix Airport

2333 E Thomas Rd, Phoenix, AZ 85016
url importing https://www.orbitz.com/Phoenix-Hotels-Embassy-Suites-by-Hilton-Phoenix-Airport.h6065-p2.Hotel-Reviews