Raffles Hotel Le Royal5.0 out of 5.0
Recent guest reviews
Beautiful hotel, elegant and well maintained. Staff are very friendly, attentive and nothing is too much. Located in a good area and close to the main tourist attractions. Good bar, pool - excellent gym with sauna and steam room. Only downside is lack of consistency - sometimes the service is Exceptional, at times just Excellent. I was charged for a pot of tea on some days and on some days it was complimentary.
This is an old hotel that was opened in 1929. The hotel is Art Deco and the architecture is actually quite nice. It is considered the best hotel in Phnom Penh and it is rated as a five star hotel. Our room faced the pool. This is nice as the rooms that face the street are noisy. The hotel is proud of the fact that Mrs Jacqueline Kennedy stayed at the hotel during an official visit to the Kingdom of Cambodia in the early sixties. The hotel gardens are nice. The pools are old but nice. Our reservation included breakfast and it was excellent. We visited the restaurant for dinning. It was very nice and the staff was very kind. Prices are however, high. We asked for crepes suzette. They were delicious and prepared at a very old and nice cooking car at our table. The concierges are very helpful and polite. The rooms however, have several problems: Pipes are noisy, you can hear when your neighbours flush the toilet, whenever they take a shower, even their conversations. The doors are heavy and make a lot of noise when they are closed. The showers are old and lack of potency. The bathrooms need serious renovation. Shower doors do not close well and the bathroom floor can get very wet. Window curtains may work, may not. Some are very old and are jammed. We could not enjoyed our lovely balcony as we could not open the door. Many things are from old times, likely from the sixties. Beds are quite good. Mattresses are from this century. The hotel now accepts massive tours from China. Unfortunately, most people from China do not know how to behave and their presence could be very overwhelming. We were woken up around 400 am by their noise. They were living the hotel at that time. Perhaps, the financial needs of the hotel are high as despite of being a luxury hotel is now accepting a cheap tourism. Location is ok. It is a little far from the main touristic sites. You have to take a tuc-tuc or a taxi to reach the palace, the silver pagoda, the national museum, or Tuol Sleng. Several people have commented on the hotel deficiencies at trip advisor. It is nice to remember the times when the lovely and charming Mrs Kennedy visited the hotel. Nevertheless, modern times have brought new technology and comfort and they could be combined with an splendid past very well. It is time to wake up to the modern times. Of course, preserve the history, the memories, the hotel architecture, and the little car where the crepes suzette are made.
We spent two nights at the hotel at the end of December. I had read reviews on Tripadvisor and some were quite mixed and even negative. My experience was totally positive. The suite was very comfortable and the staff uniformly excellent. We ate at the more casual restaurant two nights in a row and the range and quality of the food was also excellent. I also thought the breakfast buffet was very good.
If you are interested in history and luxury there is no better place in Phnom Penh than Raffles! This is your classical 5-star hotel with all the charm and tradition that goes back many decades. Needless to say, the F&B, the location, the pool and not least the service are all great.
This is a classic Colonial type hotel and the service is outstanding. We were in the old original part of the building and there is a lot of dark wood on the floors and walls which absorbs light and we had to go to the lobby to read. The Elephant bar is very nice and fun, breakfast was excellent and we did not try the restaurant.
I've now stayed at Raffles Singapore, Raffles Grand Hotel D'Angkor Siem Reap and Raffles Hotel Le Royal Phnom Penh. The service has been great at all. However, during my stay at Raffles Hotel Le Royal I met a remarkable young man called Reach at the Front Desk who is studying Hospitality at University. Immaculately dressed, outgoing and friendly and with fantastic English he engaged me in conversation daily and knew exactly who I was from the moment I arrived. He suggested places of interest and he became a friend during the 2 weeks I was in residence. He made a special fuss on my birthday, so he had done his research. This young man lives and breathes Hospitality and his effort requires mention, it enhanced my stay 500 percent. Reach was outstanding with his service, topping anything else I have experienced at any other Raffles establishment, and this made me feel at home and very comfortable. When I think of the Hotel his face is in my mind. I can see Reach has a very bright future in hospitality. He was born serving others to a high standard. Behind the desk Reach handled my account with proficiency and is highly competent in this area as well. Reach can win people over with his first conversation. I saw him give many others the same treatment. Reach is a fine employee and deserves to be highly commended for his service. I would usually rate the Hotel and not the staff! He has become part of my family. I am eager to return.
I stayed there for a weekend in November 2017. The hotel is very charming, from the building itself, to the reception, to rooms. Great swimming pool. Very traditional style, absolutely beautiful. The service is very solid. The location is great, calm yet close to everything. The downside: people smoke everywhere in common areas, and also they tried to have me lay a much higher room rate than what I had booked. It may be a mistake, it may be them not being fully honest. They corrected later, but after a lot of back and forth. My recommendation: à must stay in PP. Best hotel. But be very careful about being tricked.
Love this place - the staff couldn’t be nicer, the old-world colonial (without the negative side) style and ambience is totally absorbing. Asylum in the middle of Phnom Penh - wouldn’t stay anywhere else in PP!
For our first trip to Cambodia we chose Raffles Historical Hotel in Phnom Phen and were elated upon arrival. We received a refreshing welcome drink upon check in. It was New Year’s Eve and Raffles had a festive lobby party that allowed us to enjoy ourselves with flowing champagne (complementary) and balloons. Our air conditioned upgraded room had 15 ft ceilings, a huge bathroom covered in marble, clawfoot tub, bidet, shower, double sink and was beyond our expectations. The staff was extraordinary with the most beautiful smiles and kindness. The Historical Elephant Bar had a wonderful and large menu of cocktails and a lovely vibe that kept us there every night. We booked a wonderful day tour of Phnom Penh through the hotels extremely smart and helpful concierge desk. (Thank you Raksmey we also loved the Mekong silk island tour with the boat and Horse cart ride was fantastic. ) We received a safe and air conditioned van with hat and white gloves service that created a wonderful tour. Upon return we went for a lovely swim in the adult pool and ate delicious appetizers whilst enjoying an ambiance of times gone by. The breakfast buffet had a Huge selection and omelette pancakes crepes soups to order bar that even my vegetarian friend loved. (Fab coffee and cappuccinos!) We enjoyed the outdoor sunrise yoga and the lovely Spa and Gym. The level of service (thank you again for ur kind welcome Daran and May at front desk) and special attention to every detail made this a world-class Hotel In a blossoming wonderful city. I would highly recommend this hotel and now want to visit other Raffles Hotels around the world.
The Hotel is lovely in it's colonial setting and the location is great. The staff were friendly but not always the most professional for that style of hotel. The service was good and the food was good as well, but it wasn't anything 'wow' factor. For a luxury hotel, it appeared to be short staffed, especially in the Day Spa and the hotel lacked 'polish' in that they were offering 'specials' and encouraged us to book the day spa at check in and then 5 mins later when I asked to book a treatment, they were fully booked out and didn't want to help in recommending a nearby alternative outside; so why suggest the day spa and highlight it unless you can offer it? The staff at the restaurants were lovely but I had to follow up once or twice on things that should have been easy. Overall you can call it a good hotel but it certainly wasn't a 'luxury' experience for that price point.
- Walking distance to Wat Phnom
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Wat Phnom is a short stroll from Raffles Hotel Le Royal, and other popular attractions like Royal Palace are within a couple of miles (3 km). This 175-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 3 restaurants. It's also close to Tuol Sleng Genocide Museum and National Museum of Cambodia.
Enjoy the garden views at Cafe Monivong, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
All of Raffles Hotel Le Royal's 175 soundproofed rooms provide balconies, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free weekday newspapers, free bottled water, and ceiling fans are also available.
Guests of Raffles Hotel Le Royal have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
92% of guests recommend this hotelTotal of 2056 reviews