Hotel Cambodiana3.5 out of 5.0
Recent guest reviews
Had a 3 day business trip in Cambodia in early Feb. This hotel was recommended by our corporate travel agent. About 45 mins from the airport without a traffic jam and up to 110mins with a jam. The Hotel itself Is large and casts an impressive figure from the street . Check in process was easy with no fuss. Access to the rooms is easy via lifts from the lobby. Rooms are old but neat (you get what you pay for) Buffet breakfast has the basics and is more than adequate . Pricing of food and drink is good. Areas of improvement - Carpet in halls are bumpy and a bad look , this hotel needs money spent in the public areas Service in Lobby bar in non existent , you need to go to the staff to ask for service, menu etc Promotions being advertised but not honoured . Staff advised promotion finished but all marketing still in the common areas. Gym is a great space but needs a major upgrade Check our process poor. Staff ask what you had out of the mini bar but still make multiple calls to check. Please allow 15-20 minutes for check out ( this was with the room prepaid) Overall the hotel is in a great location, offers the basics and room rates match that , but with the potential it needs a lot of work and aspects of this will frustrate travellers. I have marked 3-5 as you get what you pay for and its not expensive so i cant expect too much.
This is a big hotel with wide open spaces, long driveways and a great walkway along the river. Yes, it's an old hotel, probably one of the first "international" hotels to be built in Cambodia in the 1970s, but it has aged well. Well maintained, with the basics in place. My room is big, and spacious. The WiFi takes some getting used to. It fluctuates in signal strength. So if I need to check on my emails and do other heavy work, I'll go to the reception lobby or the restaurant where the signal is much stronger. Breakfast was a simple affair, with the usual spread; nothing extraordinary. What is great however, is the seafood congee. The hotel's location is most strategic. It's near the Naga World hotel and casino, within walking distance. Getting a taxi via Uber is a breeze, and going to the modern Aeon Mall is about US$3. It's also within walking distance to the Royal Palace and a bit of a walk to the National Museum. If you are into the nightlife, take an Uber cab to Street 136 for a walk on the wild side. Lots of restaurants, and pubs. Like I said, the hotel got the basics right - spacious room, well lit, decent breakfast, clean and tidy rooms. Staff are friendly and they greeted me along the corridors, lift lobby, hotel entrance. The level of English proficiency is pretty good and I could hold a conversation with them - where to go, where to eat, how to get there.
Enjoyed my stay in the Cambodiana. Stayed there twice over a 3-week period. Hotel is walking distance to the riverside and Naga casino. However dinner choices could be better. Staff are friendly and helpful and security is also good. Hotel has quite good facilities like pool, gym, bar,with live music, etc...but was not able to enjoy all of them due to work.
The best thing about this hotel is it's location - if you're lucky enough to get a room with a riverside view like I did, you will see the sunrise over the historically significant confluence of Phnom Penh's 3 great rivers: Mekong, Tonle Sap & Tonle Bassac. The grand facade is also rather impressive from the outside, even with the tacky Christmas decor next to the driveway. 1) Inside, the carpets are slightly crumpled on the uneven corridors, the rooms on different floors & wings are at different stages of refurbishment (hence differences in quality). I was part of a large conference & different people reported stained carpets, malfunctioning air-conditioning, damp bathrooms, leaking bath tubs etc. 2) The staff are trying their best, but it's also obvious there is insufficient service training. Some examples follow: 3) The level of courtesy & service displayed by staff is inconsistent. 4) At breakfast & lunch, staff are too keen to remove your plates and cutlery, even before you finish eating. And as they don't replace the cutlery, which means you will have to ask for another set should you wish to continue with the buffet. 5) The coffee machine is also too complicated to work on your own, which involves having another staff standing there managing the queue of coffee-drinkers. 6) While we were staying, there was a large VIP wedding reception. Meals for all other guests were relocated, and the new location was poorly sign-posted, which led to lots of scurrying around by guests & staff. A long letter was left in all rooms the day before, explaining the closure of the pool (for the wedding) but did not explain the new location for meals. 6) At the conference itself, some signs were not updated, which led to further confusion by delegates. 7) The wifi connection was non-existent in the rooms, and only slightly better on the ground floor and in the conference rooms. We understand that some of this might have been due to the additional disruption caused by the VIP wedding. But a hotel of this size should be able to anticipate and manage such logistical problems. Certainly a rather disappointing experience for a 4-star hotel.
I have been here for a long conference for exactly 11 nights. Amenties are OK but it is hard to say a five star hotel. The staff are friendly and helpful. Breakfast has choices but after 5 days, it is of course boring again. Located in prime area, there are street food as well as franchise nearby.
Very comfortable hotel where there is attention given to detail. Focus us for the weary traveller to be well rested and get what ther want. I was really happy on my short trip here and will be always choosing this to stay in whenever I visit Phnom Penh again!
Bathtub was scratched, toiletries were very basic, mirror had spots on it, no ventilation or exhaust fan in the toilet so it was a bit damp; no clock / alarm in the room to indicate time. Other than these, the room was fine
This was a Business trip. Good neat clean hotel. Great breakfast. A must try. Room is very spacious, pristine clean. Staff pleasant and friendly and helpful. Airport transfer can be arranged. Conference facilities are available
It takes 2.5 hours to get to and from the airport during peak hours. You need at least US15 for a taxi ride to your hotel. There are more cars on the road than I remembered and it is chaotic like Myanmar.
This was my second stay in Hotel Cambodiana. As opposed to the previous experience the hotel looked quite empty after three years. The place has a grand facade and a spacious front car park. The fitting in the rooms are quite old but nothing to complain. They all function well. The staff is friendly and helpful. The front desk can be slow so make sure you keep room for time if in a hurry. The breakfast is quite standard. The best is the walking path to the river in the back of the hotel. A great place to do yoga in the morning!
- Walking distance to Royal Palace and Silver Pagoda
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free valet and self parking
Located in Core area of Phnom Penh, Hotel Cambodiana is a leisurely stroll from popular sights such as Royal Palace and Silver Pagoda. This 3.5-star hotel has 249 guestrooms and offers an outdoor pool, free in-room WiFi, and free valet parking. Independence Monument and National Museum of Cambodia are a short walk from the hotel, which is on a river.
Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10:30 AM. Enjoy dining at Mekong Restaurant, one of 2 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
The 249 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free weekday newspapers. Guests can enjoy free WiFi and satellite TV. Bathrooms have hair dryers, free toiletries, and slippers. Other amenities include free bottled water, safes, and phones.
Hotel Cambodiana features a nightclub, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 15 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a fitness center, a sauna, and outdoor tennis courts.
Reviews from Trip Advisor
47% of guests recommend this hotelTotal of 417 reviews