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Recent guest reviews

Breakfast area was clean. There was a staff member constantly cleaning and restocking as needed. Pool was small but clean. The Hotel is well taken care of and it is the staff that makes this place a great place to stay.

Rooms need to be updated otherwise it was ok for a night stay.

First let me say that I expected a quality room for 208 dollars a night. As soon as we walked into our rooms we heard a dog barking and howling from across the hall . we informed the desk and they moved us 2 rooms down the hall, which did not solve the problem. eventually the dog was removed from the hotel. the rooms are not very modern and there was a large chip out of the sink. breakfast was very sparse, as there was no eggs or any kind of bacon or sausage. the coffee was good on the fist morning but none was available on morning #2 due to the coffee machine needed cleaning. I will not be returning to this hotel

Location was ok. This hotel is too expensve for what you get. It was a celan enough bedroom to sleep at night.

Tiny, poorly designed rooms. Very dated. Overpriced

Fair--Room in need of updating and repair--damaged walls, etc. Room was adequate but not much more than that. Unfortunately many areas in northern Michigan are very busy so lodging prices are seriously overpriced. Check in staff was very outgoing and friendly. Extremely disappointed in the breakfast. Actually they could just as well say they do not offer breakfast since there was really nothing there worth a second glance.

Pretty little garden area outback, hot tub area needs a deep clean- there was some green mildewy algae like stuff around the rim. Bathroom in room could use updating beyond painting- need new caulking, new shower (enamel was coming off), ceiling fan had water drip stains, just needs a good makeover. Front desk was kind. This is an animal, dog friendly place- there was a dog barking for hours during the day, thankfully owner came back in evening and it quited down but owners should be called back to hotel if this is the case. Overall decent stay, could def be better

For the price everything was more than expected. The towels were of better quality, the little amenity extras were more than just a soap bar and tube of shampoo. The room was clean, fresh, and of nice design. All the hotel carpeting was being replaced so the morning breakfast area was grab and go. The hotel staff made it accommodating as possible. Without question I would stay there again.

Close too town. Easy to find. Nice pool amd great staff.

It was a nicw little hotel but it was under construction. The rooms werent sound proof. Staff was very nice and very helpful

The property was under reconstruction with fresh paint and mess everywhere. There were signs posted everywhere but nothing was comfortable. The smell was very bad and really kicked up my allergies. We had to have our window open and the leave the fan blowing all night. We asked for an extra blanket and they said they didn't have any so they gave us two extra bed sheets, a lot of good that did! We were very disappointed that the situation was not posted on their website. We traveled 5 hours to get here because of a family funeral.

Location was easy to find. Check-in was easy. Persons at the front desk were friendly and helpful. The room was very clean. Room had a minifridge and a microwave. The beds were comfortable. No tub but the shower was good size. A big "downer" was the carpet in the room. It was very old. There was a hole in the carpet between the beds and the carpet was ripped and pulling away from the door hearth. The carpet in the elevator was also very old and needing replacement.

The room was clean and the staff was kind and helpful. Our stay was last minute and we were glad to be able to find a place to stay, and happy it worked out like it did. The bed was comfortable and the hotel was quiet.

Sink didn’t drain. Very dated and tiny room. We checked out in the morning and got a call late afternoon asking if we were still there because the room was still occupied.

there was a fight outside. Cops came and was noise. Once the cops left all was fine.

It was very clean and well managed. Staff was very nice

It was nice enough. I would definitely stay again.

Petoskey Ave Charlevoix MI

Hotel highlights

  • Close to Lake Michigan
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Charlevoix Inn & Suites SureStay Collection by Best Western places you next to Lake Charlevoix and within a 5-minute walk of Lake Chalevoix Depot Beach. This 60-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

39-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. IPod docks, microwaves, and coffee makers are also available.


Property features

At Charlevoix Inn & Suites SureStay Collection by Best Western, guests have access to an indoor pool, free WiFi in public areas, and a spa tub. There's free parking, and an airport shuttle (available 24 hours) for USD 20 per vehicle roundtrip. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this golf hotel include a business center, a meeting room, and a computer station.

Room options

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 Queen Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

2 Double Beds | Sleeps 4

Guest reviews for Charlevoix Inn & Suites SureStay Collection by Best Western

Everyone (19) Couples (7) Family (13)
5
Partner Couples

Breakfast area was clean. There was a staff member constantly cleaning and restocking as needed. Pool was small but clean. The Hotel is well taken care of and it is the staff that makes this place a great place to stay.

By on Jun 9, 2022

Review comment responded on Jun 11, 2022

Thank you for your feedback. I will share with my staff. We look forward to seeing you on your next stay with us.

3
Partner Couples

Rooms need to be updated otherwise it was ok for a night stay.

By on Oct 28, 2021

2
Partner Couples

First let me say that I expected a quality room for 208 dollars a night. As soon as we walked into our rooms we heard a dog barking and howling from across the hall . we informed the desk and they moved us 2 rooms down the hall, which did not solve the problem. eventually the dog was removed from the hotel. the rooms are not very modern and there was a large chip out of the sink. breakfast was very sparse, as there was no eggs or any kind of bacon or sausage. the coffee was good on the fist morning but none was available on morning #2 due to the coffee machine needed cleaning. I will not be returning to this hotel

By , from May on Sep 1, 2021

3
Family

Location was ok. This hotel is too expensve for what you get. It was a celan enough bedroom to sleep at night.

By on Aug 1, 2021

1
Family

Tiny, poorly designed rooms. Very dated. Overpriced

By on Jul 26, 2021

3
Partner Couples

Fair--Room in need of updating and repair--damaged walls, etc. Room was adequate but not much more than that. Unfortunately many areas in northern Michigan are very busy so lodging prices are seriously overpriced. Check in staff was very outgoing and friendly. Extremely disappointed in the breakfast. Actually they could just as well say they do not offer breakfast since there was really nothing there worth a second glance.

By on Jul 11, 2021

3
Family

Pretty little garden area outback, hot tub area needs a deep clean- there was some green mildewy algae like stuff around the rim. Bathroom in room could use updating beyond painting- need new caulking, new shower (enamel was coming off), ceiling fan had water drip stains, just needs a good makeover. Front desk was kind. This is an animal, dog friendly place- there was a dog barking for hours during the day, thankfully owner came back in evening and it quited down but owners should be called back to hotel if this is the case. Overall decent stay, could def be better

By on Jul 3, 2021

5
Friends

For the price everything was more than expected. The towels were of better quality, the little amenity extras were more than just a soap bar and tube of shampoo. The room was clean, fresh, and of nice design. All the hotel carpeting was being replaced so the morning breakfast area was grab and go. The hotel staff made it accommodating as possible. Without question I would stay there again.

By on Jul 2, 2021

5
Partner Couples Business Business

Close too town. Easy to find. Nice pool amd great staff.

By on Jun 29, 2021

3
Family

It was a nicw little hotel but it was under construction. The rooms werent sound proof. Staff was very nice and very helpful

By on Jun 22, 2021

Charlevoix Inn & Suites SureStay Collection by Best Western

800 Petoskey Ave, Charlevoix, MI 49720
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