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Decent value for the price.
Was a good hotel to stay on our way through
I had a nice view of Lake Charlevoix. Staff wasn't often not visible or not very friendly when they were. The room had paint chipping/peeling in many areas, cardboard was shoved into the bathroom ceiling fan apparently to quiet it, and door lock was not operating well.
No one was at the counter when we arrived and we had to wait 20 minutes for someone to arrive. very strange. The hotel is fine
Breakfast area was clean. There was a staff member constantly cleaning and restocking as needed. Pool was small but clean. The Hotel is well taken care of and it is the staff that makes this place a great place to stay.
Rooms need to be updated otherwise it was ok for a night stay.
First let me say that I expected a quality room for 208 dollars a night. As soon as we walked into our rooms we heard a dog barking and howling from across the hall . we informed the desk and they moved us 2 rooms down the hall, which did not solve the problem. eventually the dog was removed from the hotel. the rooms are not very modern and there was a large chip out of the sink. breakfast was very sparse, as there was no eggs or any kind of bacon or sausage. the coffee was good on the fist morning but none was available on morning #2 due to the coffee machine needed cleaning. I will not be returning to this hotel
Location was ok. This hotel is too expensve for what you get. It was a celan enough bedroom to sleep at night.
Tiny, poorly designed rooms. Very dated. Overpriced
Fair--Room in need of updating and repair--damaged walls, etc. Room was adequate but not much more than that. Unfortunately many areas in northern Michigan are very busy so lodging prices are seriously overpriced. Check in staff was very outgoing and friendly. Extremely disappointed in the breakfast. Actually they could just as well say they do not offer breakfast since there was really nothing there worth a second glance.
Pretty little garden area outback, hot tub area needs a deep clean- there was some green mildewy algae like stuff around the rim. Bathroom in room could use updating beyond painting- need new caulking, new shower (enamel was coming off), ceiling fan had water drip stains, just needs a good makeover. Front desk was kind. This is an animal, dog friendly place- there was a dog barking for hours during the day, thankfully owner came back in evening and it quited down but owners should be called back to hotel if this is the case. Overall decent stay, could def be better
For the price everything was more than expected. The towels were of better quality, the little amenity extras were more than just a soap bar and tube of shampoo. The room was clean, fresh, and of nice design. All the hotel carpeting was being replaced so the morning breakfast area was grab and go. The hotel staff made it accommodating as possible. Without question I would stay there again.
Close too town. Easy to find. Nice pool amd great staff.
It was a nicw little hotel but it was under construction. The rooms werent sound proof. Staff was very nice and very helpful
The property was under reconstruction with fresh paint and mess everywhere. There were signs posted everywhere but nothing was comfortable. The smell was very bad and really kicked up my allergies. We had to have our window open and the leave the fan blowing all night. We asked for an extra blanket and they said they didn't have any so they gave us two extra bed sheets, a lot of good that did! We were very disappointed that the situation was not posted on their website. We traveled 5 hours to get here because of a family funeral.
Located within a 5-minute walk of Lake Charlevoix, Charlevoix Inn & Suites SureStay Collection by Best Western is within a 15-minute stroll of Artform Fabricating. This 60-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is served each morning from 6:30 AM to 9:30 AM.
39-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. IPod docks, microwaves, and coffee makers are also available.
At Charlevoix Inn & Suites SureStay Collection by Best Western, guests have access to an indoor pool, free WiFi in public areas, and a spa tub. There's free parking, and an airport shuttle (available 24 hours) for USD 20 per vehicle return. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this golf hotel include conference space, a business center, and a computer station.
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Decent value for the price.
Thank you for your Feedback. I will share with my team.
Was a good hotel to stay on our way through
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
I had a nice view of Lake Charlevoix. Staff wasn't often not visible or not very friendly when they were. The room had paint chipping/peeling in many areas, cardboard was shoved into the bathroom ceiling fan apparently to quiet it, and door lock was not operating well.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
No one was at the counter when we arrived and we had to wait 20 minutes for someone to arrive. very strange. The hotel is fine
Breakfast area was clean. There was a staff member constantly cleaning and restocking as needed. Pool was small but clean. The Hotel is well taken care of and it is the staff that makes this place a great place to stay.
Thank you for your feedback. I will share with my staff. We look forward to seeing you on your next stay with us.
Rooms need to be updated otherwise it was ok for a night stay.
Thank you for your feedback. I will share with my team.