Mercure Perth Hotel3.0 out of 5.0
Recent guest reviews
I had a wonderful 2 night stay here.....check in was very quick and friendly.....as a Accor Club member I was offered room 6 which was great.....bedroom & living room with TV in both !!!!! Wonderful friendly local staff where first class and very helpful too. Great base for seeing Perth 🍻
Poor check in. Staff overwhelmed. Room readiness running late due to check out of large group and knocked on to slow check in. Room average. Double but not enough toiletries and tea making facility a bit short on sweeteners and no snack. Power cable on kettle too short. Shower awkward to get in and out of a could cause problems if limited mobility. Breakfast poor. Great location for shopping and seeing sights.
I stayed here for four nights during my travels in/around the lovely city of Perth. The history surrounding this hotel us most interesting - originally a 15th century mill that is still the focal point of this hotel. While the bar/reception area is dated (circa early 1980's), I found it to be cozy and relaxed. The staff were extremely friendly and professional especially Jaime who manned the front desk. The hotel location is fantastic - located on a charming cobblestone street just steps from the city center and within short walking distance from cafes, restaurants, shopping and three supermarkets (Morrisons is a 3 minute walk from the hotel). The problem with this hotel is that it apparently hasn't been updated in decades. My room (good size) had stained carpets and thin walls so I could unfortunately hear people in the hallway and neighboring rooms. The bathroom was circa 1975 - with cracked tiles and a sink with separate hot/cold faucets making washing difficult. For £35/night this would be acceptable, but not for twice this amount. I've stayed at Mercure hotels before and have been quite pleased. Not in this case. For a major international chain, they need to put some money into this hotel to bring it up to the level it should be. With the right investment, this could be the crown jewel of Perth.
I stayed at the hotel for 2 nights during the early part of this week. The most positive point about it is the location in the city centre. It is so convenient to walk to any part of the city and there is free car parking at the end of the road, a very short distance from the hotel. I would add that there is also limited car parking on the cobbled forecourt of the hotel but throughout my stay I did not see a vacant spot. Another positive is the helpful, polite and cheerful staff, however that is the end of the positives. I thought some of the other negative reviews about this hotel may have been exaggerated, but they were not. Mercure need to put some heavy investment into this hotel to bring it up to a standard expected of a city centre hotel, which I am sure attracts visitors from home and overseas. The public rooms, corridors, and bedrooms are oh so very tired. There is no atmosphere, in the evening the emptiness of the lounge/bar area is quite depressing. The Brasserie where I took breakfast on both mornings is furnished with chairs and tables best suited to a schoolroom cafeteria. I did not choose to dine at the hotel in the evening, there are many excellent restaurants in town with good food, good service and comfortable and well styled surroundings and in many instances cheaper than the Mercure. The standard bedrooms are small (smaller than you will find at a Premier Inn) and not so well appointed as a Premier Inn. Decoration is bland, carpets dark grey and stained, mould around the windows, cracks in the walls and ceiling – see the photographs. Mercure is missing a golden opportunity – this hotel should be buzzing, slick and lively with a mix of the old character of the building with uptodate styling. It needs re-branding and soon.
Disabled parking very poor [not enough room between cars]only two spaces! Rooms uncomfortably warm [even with widow open and heating off! Got blocked in by car parked at entrance,signage insufficient,Food and service in restraunt very good ,Room clean but rather bare looking [couple of pics ?]although overall an other enjoyable stay,,,
We stayed in this hotel last year and was fine ! But this year was absolutely terrible the room was dirty the noise unbearable wouldn't recommend this hotel and definitely won't be visiting again! Asked to change rooms and the guy said come back in an hour ? I'd advise anyone going to Perth avoid the mecure hotel !!
Hotel is in a great location for exploring the beautiful city of Perth and the surrounding area.It is a characterful old building,but needs a lot of work done to improve its charms.Bar area could be a lot better with being updated and bar prices were ridiculous.Bedrooms were tired and in need of modernising and old furniture needs replacing.I stayed here a few times many years ago and I don't think any work has been done to update and improve the hotel.
Found staff very friendly and accommodating. Room was very dated and tatty. Also the amount of dust on plugs, skirting boards, cobwebs hanging from ceiling, bathroom was dirty and again the amount of dust and grime on shower fan was not acceptable.
I stayed here on business last week. I used to stay here every 6 weeks and was looking forward to being back. Nice greeting on check in, room fine when I entered. However, I had a shower and when I came to dry myself I found my large bathroom towel was bloodstained! I was horrified. How could this have been allowed to happen? I found the spare towel, dried myself and got dressed and went to reception. The receptionist apologised but that was as far as it went. After I expressed my unhappiness a second time she offered another towel (declined as I was on my own so had the spare one) and she said she would report it to the housekeeping manager in the morning. No offer of a drink to compensate me or any other offer to say sorry, nothing at all! Breakfast was good, Lillian was as friendly and welcoming as always, she is a total star and the best member of staff I see anywhere and I stay away most weeks of the year. The following morning I had to mention the bloodstained towel as this had not been briefed to the new receptionist, again not good customer service. I welcome your thoughts on my experience.
I last stayed at this hotel when it was a Jarvis hotel - must have been 2005-6'ish. The place hasn't changed; no literally it hasn't changed it's decor. My room is aged beyond belief and the bath room is a disgrace by even late 20th century standards; I thought I'd time travelled back to 1990! I seriously think that for the price of the rooms they really need to spend some money on fixing the place up a bit. I will be visiting Perth for work quiet regularly from here on in so I'm going to lodge elsewhere from here on in.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Laundry facilities
Mercure Perth Hotel places you next to St. Ninian's Cathedral and within a 10-minute walk of Perth Concert Hall. This 76-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. Perth Art Gallery and Museum and St. John's Kirk are also a short walk from this Perth hotel.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.
The 76 rooms have an array of amenities, including coffee makers, phones, and desks. Guests can expect free WiFi and LED TVs with digital channels. Rooms also include free toiletries.
Guests of Mercure Perth Hotel enjoy access to free WiFi in public areas, 3 meeting rooms, and conference space. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include express check-out, free newspapers, and laundry facilities.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 976 reviews