Once we arrived, [after a 14 hour drive] we found several cleaning issues and called Vacasa to have them addressed. We were disconnected several times, possibly hung up a time or two during the course of trying to get a resolution.
Issues found right off include stained sheets on the primary bedding. Nasty built up scum with hair in it around the shower door. Stain on livingroom rug. Shower glass looked like it was sprayed with cleaner but never wiped drown. Dust on baseboards. Portable fans/air units that were loaded with dust. No luggage rack to set suitcases on. Peeling paint on many of the baseboards. Light fixture that looked like it was about to fall down. Burnt out light bulbs. Refrigerator not very clean inside.
We were told that they would bring us new sheets for bed and clean area that night. At about 930pm I called back and was told that the manager told them that they have been having issues with stains on bedding , they are aware of the issue and haven't been able to get authorization to replace them. Also "she promised that the bedding was clean".
Next day, no cleaning or new bedding. Found out that the dishwasher didn't work properly. Shower in primary leaked around head and has poor spray and handle hard to adjust. Notified Vacasa again, about the dishwasher, and cleaning.
Noone came all week about fixing any of the issues thus far, we are on vacation, not going to chase people around that should be doing their jobs.
Did a load of laundry on Thursday, and several item of clothing came out with stains on them. Went down to desk and they came to look at the machines and found nasty crud build up in the top of the agitator. But they didn't know for sure that that was what caused the stains and suggested that we not do any more laundry, but would see if she could find us a washer to use, never happened.
We received a credit, but I don't believe it reflected the damages to the clothing, lack of cleaning and the inconveniences we encountered.
Had to look at nasty goo all week, wonder if bedding was really clean, know that dishwasher was not cleaning properly, couldn't do any more laundry after the stain issue, thus not able to wash clothing before returning home, enter the closet in the dark.
It really would not of taken much for me not to write this review. Some of the issues actually taken care of, or a little more compensation. But with the combination of things, it was too much.
More to say, but out of space.