The check-in staff were efficient but not very friendly.
Dirty
The hotel was convenient to the airport. Staff were wonderful. The building was old. The entire night you heard doors slamming, people walking by or waiting to get on the elevator that was across from our room. I will not stay at this hotel again.
Very clean
Location
Very clean and even though it was beside the airport, noise was not an issue.
Front desk staff not friendly or helpful. Other guests loud in the hallway outside our door 3-4 am.
Interior is a construction zone. Overpriced for what I got
The maids had bad attitudes didn't have enough face cloths in the hotel so they gave the guest hand towels to take a bath with which was difficult especially when you have toddlers in the hotel. And it happened both days we were there.
The location is great. My only complaint is: there were no curtains on the window, only a shade and the security light from the bank next door was shining so brightly through the window it was difficult to sleep. Room #329
Super friendly and helpful staff. Great location near the airport
Loved the continental breakfast, best one I've had to date. I've been using hotels with free breakfast for years as well. Very clean very comfortable and beautiful area
Room had nice bed linens. Hallway carpets needed cleaned.
Staff was really friendly and helpful!! Loved the continental breakfast. Location was ideal for a variety of restaurants.
This was my third time staying at this hotel and it definitely has retained its excellent service, hospitality, and comfort of the rooms. The breakfast was excellent every morning, there was fruit left out for snacking, and I appreciated the breakfast bag to go on the morning I departed. I also enjoyed the fitness room, which was well-appointed with various types of gym equipment.
Very easy going staff, and just enjoyed the hotel.
Located in Northeast Pensacola, Hampton Inn Pensacola-Airport (Cordova Mall Area) is within 2 miles (3 km) of popular attractions such as Cordova Mall and Pensacola State College. This 126-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception on select days.
Hampton Inn Pensacola-Airport (Cordova Mall Area)'s 126 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect free WiFi and 42-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes.
At Hampton Inn Pensacola-Airport (Cordova Mall Area), guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
The check-in staff were efficient but not very friendly.
Dirty
Dear Lynne, We appreciate your constructive feedback. Our goal is always to provide an exceptional experience for our guests, and we regret that your stay did not meet your expectations or our own. We will discuss your report with housekeeping to ensure it does not occur again. Thank you for reaching out, and we wish you all the best in your future travels.
The hotel was convenient to the airport. Staff were wonderful. The building was old. The entire night you heard doors slamming, people walking by or waiting to get on the elevator that was across from our room. I will not stay at this hotel again.
Thank you for your valuable feedback. Our hotel is older but has been renovated several times. We would have been happy to assign you to a quiet room location had we been notified. I recommend you indicate your preference away from elevators for future hotel reservations. Thank you for the opportunity to earn your business.
Very clean
Dear Edward, Keeping our property clean and comfortable is one of our goals, and we're thrilled that this was your experience with us! Your high rating is greatly appreciated, and we look forward to welcoming you back to Hampton Inn Pensacola Airport (Cordova Mall Area) the next time you're in town.
Location
Our location is always a guest favorite at Hampton Inn Pensacola Airport (Cordova Mall Area), so we're delighted to hear it was for you too. Thank you for being our guest. Come back anytime.
Very clean and even though it was beside the airport, noise was not an issue.
Thank you for your valuable feedback. We hope to welcome you again when your travels bring you back to Pensacola.
Front desk staff not friendly or helpful. Other guests loud in the hallway outside our door 3-4 am.
Dear Alex, Thank you for the feedback. We are saddened to hear that you encountered a few issues during your stay and for that, we apologize. We are committed to providing the best hospitality and we'll discuss your comments with our team to ensure everyone receives warm and friendly service. We know we can do better and would love another chance to prove this to you.
Interior is a construction zone. Overpriced for what I got
Dear Reid, We appreciate your patience with our renovations, and we apologize for any inconvenience. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Please consider staying with us again when the renovations are complete.
Dear Beverly, Thank you for staying at Hampton Inn Pensacola Airport (Cordova Mall Area). We appreciate the high marks you gave us but sounds like we have room for improvement. We'll remind our team members about our standards for welcoming guests, and we hope you'll notice the difference the next time you stay with us.