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Ostal Pau Université - Sure Hotel Collection by Best Western

2.5 star property
VIP Access

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Photo gallery for Ostal Pau Université - Sure Hotel Collection by Best Western

Reception
A framed artwork of a palm tree on a wall, a potted plant in a black pot, and a wooden table with a drain.
A hotel room with a wooden headboard, two bedside tables, and a bed with colorful pillows.
Daily buffet breakfast for a fee
A hotel with a sign indicating it is part of the Ostar Hotel chain, a modern building with a white facade, and a palm tree in the foreground.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
38 Rue Ronsard, Pau, Pyrenees Atlantiques, 64000
  • Place, Casino Tranchant Pau
    ‪2 min drive‬
  • Place, Palais de Sports de Pau
    ‪3 min drive‬
  • Place, Zenith de Pau
    ‪4 min drive‬
  • Airport, Pau (PUF-Pau - Pyrenees)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Family Room, Multiple Beds, Non Smoking (Shower Only)

A hotel room with a large bed, two bedside tables, a headboard with vertical lines, a poster on the wall, and a window with curtains.

Family Room, Multiple Beds, Non Smoking (Shower Only)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Individually decorated, individually furnished, desk, laptop workspace

Comfort Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Comfort Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking, Ground Floor

A hotel room with two beds, a wooden headboard, a desk, a chair, a TV, and a patterned wall.

Family Room, Multiple Beds, Non Smoking, Ground Floor

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Ground Floor (Twin bed on request)

A hotel room with a bed, a desk, a chair, a telephone, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking, Ground Floor (Twin bed on request)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Non Smoking, Ground Floor

A hotel room with a bed, two bedside tables, a headboard with a leaf-patterned wallpaper, and a framed cityscape picture on the wall.

Standard Room, 1 Double Bed, Non Smoking, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking, Connecting Rooms

A hotel room with a wooden headboard, two bedside tables, and a bed with colorful pillows.

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Pau

Located in Le Hameau, Ostal Pau Université - Sure Hotel Collection by Best Western is within 2 miles (3 km) of popular attractions such as Palais de Sports de Pau and Zenith de Pau. This 40-room hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. It's connected to a shopping center in central Pau and also close to Hippodrome de Pau and Palais Beaumont.

What's nearby

  • Casino Tranchant Pau - 2 min drive - 1.1 miles
  • Palais de Sports de Pau - 3 min drive - 1.1 miles
  • Zenith de Pau - 4 min drive - 1.6 miles
  • Boulevard des Pyrenees - 6 min drive - 2.4 miles
  • Stade du Hameau - 8 min drive - 2.6 miles

Getting around

  • Pau Station - 12 min drive
  • Pau (PUF-Pau - Pyrenees) - 15 min drive

Restaurants

  • ‪Cafétéria Tempo Resto - ‬4 min walk
  • ‪Au Bureau Pau - ‬8 min walk
  • ‪Maqani - ‬18 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Quick - ‬5 min walk

About this property

Ostal Pau Université - Sure Hotel Collection by Best Western

At Ostal Pau Université - Sure Hotel Collection by Best Western, guests have access to free WiFi in public areas, express check-in, and express check-out. A stay here includes free parking. The front desk has multilingual staff that can help with luggage storage and tours/tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free newspapers, a terrace, and a garden.
Guests can expect to find free WiFi. Other amenities include coffee makers, free newspapers, and ceiling fans.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; EUR 12 for adults and EUR 6.90 for children
  • A restaurant

Things to do

  • Bicycle rentals
  • Shopping mall

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 1 floor
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
The front desk hours vary at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for EUR 6.00 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 10.0 per day
  • Cribs/infant beds are available for EUR 6.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.13 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 12 for adults and EUR 6.90 for children
  • Pet fee: EUR 6.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 6.0 per day
  • Rollaway bed fee: EUR 10.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 4:00 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

l'Hôtel Hotel Pau
l'Hôtel Pau

Frequently asked questions

Is free cancellation available at Ostal Pau Université - Sure Hotel Collection by Best Western?

Ostal Pau Université - Sure Hotel Collection by Best Western offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Ostal Pau Université - Sure Hotel Collection by Best Western?

As of Jul 11, 2026, prices found for a 1-night stay for 2 adults at Ostal Pau Université - Sure Hotel Collection by Best Western on Aug 4, 2026 start from $83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Ostal Pau Université - Sure Hotel Collection by Best Western?

This hotel is situated in Le Hameau, close to Casino Tranchant Pau, Zenith de Pau, and Hippodrome de Pau. You'll also find Beaumont Park and Palais Beaumont within a short drive.

Is there parking available at Ostal Pau Université - Sure Hotel Collection by Best Western?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Ostal Pau Université - Sure Hotel Collection by Best Western include a casino on the premises?

No, Ostal Pau Université - Sure Hotel Collection by Best Western doesn't have a casino.

Will I find an indoor pool at Ostal Pau Université - Sure Hotel Collection by Best Western?

No, there is no indoor pool at this hotel.

Is Ostal Pau Université - Sure Hotel Collection by Best Western a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like turndown service as well as a restaurant and a hair salon.

Does Ostal Pau Université - Sure Hotel Collection by Best Western have a hot tub?

No, there isn't a spa tub at this hotel.

Does Ostal Pau Université - Sure Hotel Collection by Best Western have a restaurant that serves breakfast?

Yes, Ostal Pau Université - Sure Hotel Collection by Best Western serves buffet breakfast each morning for a surcharge from its restaurant.

Will Ostal Pau Université - Sure Hotel Collection by Best Western allow pets to stay for free?

Although they can't stay for free, pets are welcome at Ostal Pau Université - Sure Hotel Collection by Best Western for a fee of EUR 6.00 per pet, per night. The property also provides food and water bowls.

Does Ostal Pau Université - Sure Hotel Collection by Best Western have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Ostal Pau Université - Sure Hotel Collection by Best Western?

The closest major airport to Ostal Pau Université - Sure Hotel Collection by Best Western is Pau (PUF-Pau - Pyrenees), which is 6.5 mi away (15 minutes by car). Another top airport is Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.), which is located 26.3 mi away (30-minute drive).

Are there rooms with balconies at Ostal Pau Université - Sure Hotel Collection by Best Western?

No, you won't find guestrooms with balconies at Ostal Pau Université - Sure Hotel Collection by Best Western.

Ostal Pau Université - Sure Hotel Collection by Best Western Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 104 out of 298 reviews
Rating 8 - Good. 146 out of 298 reviews
Rating 6 - Okay. 39 out of 298 reviews
Rating 4 - Poor. 9 out of 298 reviews
Rating 2 - Terrible. 0 out of 298 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Simonida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and attentive
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The three ladies, one from Peru, one from Paris, and one from George were very nice to me. I hope to stay here again--breakfast was also great!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Flavien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was smoking hot
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mooncard

Liked: Cleanliness, staff & service, property conditions & facilities
Super, bel hôtel
Stayed 1 night in Feb 2026
Verified

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Pkg facile d acces . Hotel bien situé et sans bruit
Stayed 1 night in Mar 2026
Verified

8/10 Good

Fabrice

Liked: Cleanliness, staff & service
Disliked: Amenities
Hôtel très bien placé pour mon déplacement professionnel, un personnel très pro. Dommage que le wifi fonctionne (très) au ralenti.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

SOPHIE

Liked: Cleanliness, staff & service
Hôtel en cours de restauration, ce qui est nécessaire, propre, petit dej agréable et simple.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Christophe

Liked: Cleanliness, staff & service, amenities
Personnel très réactif
Stayed 1 night in Jan 2026
Verified

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, amenities
Oui Oui
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

marie Laurence

Liked: Cleanliness, staff & service, amenities
Très bon accueil, bien placé.petit déjeuner sympa.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Franck

Liked: Staff & service
Disliked: Cleanliness, amenities
Le lit grince. Le matelas a des bosses. La salle de bain est sale. Les joints sont marrons. Le bruit d'une machine qui s'est déclenché toute la nuit. Bref. Je ne reviendrai pas dans cet hôtel.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Elodie

Liked: Cleanliness, amenities, property conditions & facilities
Tout etait parfait
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Heikki

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ahdas aamiaishuone, rajoitettu valikoima. Kulunut ja epäsiisti sisustus
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Pierre-Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super rapport qualité prix Parfait pour une étape entre 2 routes
Stayed 1 night in Oct 2025
Verified

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities

Bruyant mais correct

Séjour correct. L accueil est très bien mais pas ouvert en permanence. La chambre est assez sommaire. Le petit déjeuner est ok. A revoir : l isolation phonique, car je me suis réveiller pensant que mon alarme (en vibreur) sonnait, et c était apparemment la chambre d à côté.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Heico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer, Lage und Parken waren gut
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo ha estado muy bien y la atención es magnífica
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness

Hotel a las afueras

Hotel a las afueras de la Ciudad
Stayed 1 night in Jul 2025
Verified

4/10 Poor

nathalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dommage

Hygiène limite Très mal isolé Petit dej restreint
Stayed 1 night in May 2025
Verified

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

accueil

très bon accueil
Stayed 1 night in Apr 2025
Verified

8/10 Good

michel

Liked: Cleanliness
Hélas mauvaise insonorisation de la chambre 222. Si votre voisin ecoutes la radio ou la Tv jusqu'à 1h du mat!!!! C est un problème. Sinon bien
Stayed 1 night in Feb 2025
Verified

8/10 Good

Christophe

Liked: Property conditions & facilities, room comfort
Petit dej léger
Stayed 2 nights in Jan 2025
Verified

8/10 Good

nathalie

Liked: Staff & service

Juste correct

Bien au premier abord mais finalement les joints de la vitre sur la baignoire sont sales Dommage Salle petit déjeuné dans l entrée bof Personnel très agréable et accueillant
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literie propre et confortable Le personnel est tres accueillant et de bon conseil
Stayed 1 night in Sep 2024