Citin Garden Resort Pattaya by Compass Hospitality3.0 out of 5.0
Recent guest reviews
First off the hotel is far away from the main city.When we checked in we found that the saucers were not cleaned and had fresh tea stains !! Fridge wasnt cleaned properly and had stains too. Night stands were dusty . The handshower wasnt working properly and the knob was stuck so we had to hv a bath with droplets of water. Literally !. Staff is extremely rude and when we complained to them about the inadequacies of the room they just retorted saying housekeeping comes at 8 am. Cant do anything ! I was horrified to say the least. Only after we complained to yatra did thy send anyone. Lol.. I asked her for 2 extra pillows and the receptionist replied ."we give only 2 pillows -no more "i had to fake a neck pain fr her to give me an extra one ..! The most ridiculous was when they charged us for cashewnuts we didn't eat..there was an argument for around 15 mins and she kept saying housekeeping person said she kept..you pay ..you pay..it was funny how the hotel doesnt realise how inept their hkeeping staff is and they are the ones who eat the stuff in the mini bar and then charge the customers for it thinking we wldnt see the bill !. Infct during conversations ,another indian ouple revealed they went through the same shameful experience. Ludicrous hotel i must say. Breakfast and the pool was decent. Overall the experience sucked.. extremely disappointed.
good to stay in hotel but indian resturant is not near by this hotel u have to go by taxi ot tuk tuk then u can go to visit indian resturant to have indian food but this hotel is ok to stay but staff are not so good they are charging extra money for a ph call also if in emergency u have to pay trip amount of a call staffs are not so polite
This is not my first time staying at Citin. V happy with room size, price, staffs and v good breakfast. Value for money too. Nice garden, pool and good food. Massage in house service is v good n priced reasonably. Will come back again soon.
The Hotel location is 3.8 km from Walking street. And u can get baht bus regularly from south pattaya road to reach walking street. So the distance is not a matter. Complimentary breakfast is very good especially for Indians. The problem is they are charging for Early check in for 500 baht per room. And one more problem we have faced is that 1 towel in our room is missing and they are asking for 500 baht fine. The lady in the reception was rude and she did not want to listen to us. Finally we called the Hotel manager and solved the issue. The Manager has understood us and settled the matter. Rooms were spacious and clean, no fans available. Free Wi-Fi is not working properly.Pool was very small but OK. Overall not many complaints, we had a good stay.
Nobody knew where this hotel was located. We had to ask every other person where this place is located. It is too far from Jomtien Beach and walking street the main attractions.The restaurant staff is too rude. Wifi was too bad.
This place is good if you are looking for far from noisy place. This place is bit far from walking street and main markets. For the fist timer this place is not suggested. For indian veggie no food other then bread jam. Staff is good pretty cooperative rooms are good.
Excellent hotel staff good room service spacious room with greenish garden with pool just 10mins to walking street get local tuk tuk also get indian food even at late night also the excellent original natural good thai massage center that too with good proffesional and also hotel staff very friendly nature guidance for the local area one can get pleasant quiet atmosphere at hotel will b feeling relax after enjoying noisy pattya night life its complete good pkg hotel nice to stay.
Good Place, Ambiance. Will go again. Breakfast was monotonous. Close to Walking Street and Pattaya Beach which is the best part. Tuktuk from hotel can cost you around 50 baht. All in all a good place to stay.
The outside view of Hotel is great.Lush greenery, Good reception. The first day AC was not working Post complaining to reception at 7:00 pm I was told to shift to another room but shift back to same room subsequent morning which I politely disagreed. The AC engineer tried to rectify filling gas and was very impolite. There was a black out post when he was repairing my room My son who was sleeping was feeling the heat I had to take my luggage myself to upper floor as room service was unavailable in night. The last day the staff who transferred my luggage from reception to CAR wanted money which I politely refused. I would request my friends not to visit this hotel as the rooms inside are not well maintained nor they are hygienic. Also staff service is pathetic. Thanks
I stayed there for 2 days during my pattaya and bangkok trip. Unfortunately, everything about this resort was negative. Our rooms smelled pungent and there were mosquitoes and insects!! We have booked for a queen bed but was given 2 single beds, The safety box was not working and we asked the receptionist to check or reset it. But all the receptionist could say was there were no people to handle it now. Since it was night 8pm, So we asked for manager, Manager was not there. They asked us to wait till morning 9am, Since our tour starts from 7am, we had to carry our belongings wherever we went. Breakfast was very limited and the receptionist and all other personnels in the hotel, were not friendly.
Located in Central Pattaya within a short walk of Big C South Pattaya, Citin Garden Resort Pattaya by Compass Hospitality is within a mile (2 km) of Outlet Mall Pattaya. This 70-room, 3-star resort welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. In central Pattaya, the resort is also close to King Power Duty Free Mall and Big C Extra.
Sit down for a leisurely bite to eat at the onsite café, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
All of Citin Garden Resort Pattaya by Compass Hospitality's 70 air-conditioned rooms provide balconies, refrigerators, and minibars. 32-inch LCD TVs come with satellite channels and first-run movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free bottled water, safes, and phones are also available.
At Citin Garden Resort Pattaya by Compass Hospitality, guests enjoy an outdoor pool, a children's pool, and a rooftop terrace. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and free newspapers.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 406 reviews