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Citin Garden Resort Pattaya by Compass Hospitality

3.0 out of 5.0

Recent guest reviews

There is a big difference between the photos and the reality. We booked for 3 nights, but left just after the first night. Even though I'm totally calmed down now, but it is still hard to find, out the good things about Citin Garden. We explained why we left, the staff didn't even say sorry for anything but seemed to be happy that we paid 2 nights for nothing. Highly recommend anyone whose requirement of cleanliness is high to check carefully before reservation. Good luck!

It's been three years that I have visit this hotel for work with field trip students group I have stay to both suite room and standard room maximum staying 5 days, each of the room is pretty nice, the suite have two wings which u have ur own big balcony, kitchen, 4 bedrooms, 3 bathrooms but sometime the cleaner might missing a little details on the floor such as a hair. the staff is very friendly and nice. this hotel is right across a supercenter so u can run for a snack or foods anytime and located 15-20 mins away from walking streets which u can ask the reception for a taxi or local bus (which is cheaper) they also have a massage place in the hotel. The foods is really good but not many choices for vegetarian people. I do have an amazing time staying here.

Don't know where to start. I booked Thailand tour via make my trip and they included this hotel for Pattaya. We were traveling with an infant and a toddler. Rooms were filthy and smelly. Don't even want to talk about the bathrooms. The toddler didn't even want to go to the restroom due to its condition. Doors didnt shut properly, lamps were broken and there were open wires in one of the rooms. Also, there were red ants all over the place including the beds. We didn't open the bags fearing ants will enter the bags. Towels were dirty with stains. We informed mmk within half an hour and requested them to change the hotel. We provided them all the pics of the rooms but still the hotel refused to refund the money. They offered us another rooms but all the rooms were the same!!! Thank god mmk changed our hotel on second day but that one day was the worst stay of the entire vacation. Do NOT book this hotel. They pics on site are misleading and false. It's THE WORST hotel I have ever seen in my life

Location : Awesome location. You get tuk-tuk just for 2 min walk and 10 baht for walking street. Room : Nice room. Cleanliness : Terrible, bathroom is messy and untidy. Staff : Helpful staff. Breakfast : ok ok. less option for Indian veg.

Appearance of a budget hotel. Rude staff..everyday same breakfast menu..no room service at night...yatra.com has high recommendation so definitely no no..waste of money..for stags it's ok but for family is not a hotel to be in...

Absolutely horrendous. Filthy dirty rooms. Blood stained linen,mould covered bathroom. Hairs on floors and in bed. Photos on booking sites and their website are fake, rooms do not look like pictures. Avoid Avoid Avoid.

One of the best resort I must say in terms of hospitality. Location is nice. Rooms are designed in a different concept and informative. Food was nice and with a smile staffs were there to help us round the clock even we reached resort in late hour. We had a wonderful time there.

First off the hotel is far away from the main city.When we checked in we found that the saucers were not cleaned and had fresh tea stains !! Fridge wasnt cleaned properly and had stains too. Night stands were dusty . The handshower wasnt working properly and the knob was stuck so we had to hv a bath with droplets of water. Literally !. Staff is extremely rude and when we complained to them about the inadequacies of the room they just retorted saying housekeeping comes at 8 am. Cant do anything ! I was horrified to say the least. Only after we complained to yatra did thy send anyone. Lol.. I asked her for 2 extra pillows and the receptionist replied ."we give only 2 pillows -no more "i had to fake a neck pain fr her to give me an extra one ..! The most ridiculous was when they charged us for cashewnuts we didn't eat..there was an argument for around 15 mins and she kept saying housekeeping person said she kept..you pay ..you pay..it was funny how the hotel doesnt realise how inept their hkeeping staff is and they are the ones who eat the stuff in the mini bar and then charge the customers for it thinking we wldnt see the bill !. Infct during conversations ,another indian ouple revealed they went through the same shameful experience. Ludicrous hotel i must say. Breakfast and the pool was decent. Overall the experience sucked.. extremely disappointed.

good to stay in hotel but indian resturant is not near by this hotel u have to go by taxi ot tuk tuk then u can go to visit indian resturant to have indian food but this hotel is ok to stay but staff are not so good they are charging extra money for a ph call also if in emergency u have to pay trip amount of a call staffs are not so polite

This is not my first time staying at Citin. V happy with room size, price, staffs and v good breakfast. Value for money too. Nice garden, pool and good food. Massage in house service is v good n priced reasonably. Will come back again soon.

148/232, South Pattaya Soi 2 Pattaya Chonburi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Central Pattaya within a short walk of Big C South Pattaya, Citin Garden Resort Pattaya by Compass Hospitality is within a mile (2 km) of Outlet Mall Pattaya. This 70-room, 3-star resort welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. In central Pattaya, the resort is also close to King Power Duty Free Mall and Big C Extra.


Dining

Sit down for a leisurely bite to eat at the onsite café, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All of Citin Garden Resort Pattaya by Compass Hospitality's 70 air-conditioned rooms provide balconies, refrigerators, and minibars. 32-inch LCD TVs come with satellite channels and first-run movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free bottled water, safes, and phones are also available.


Property features

At Citin Garden Resort Pattaya by Compass Hospitality, guests enjoy an outdoor pool, a children's pool, and a rooftop terrace. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and free newspapers.

Room options

Deluxe Room, Pool View

King 1 | Twin 1 | Sleeps 3

Superior Room, Pool View

King 1 | Twin 1 | Sleeps 3

Penthouse, 4 Bedrooms

Twin 4 | Sleeps 10

Deluxe Room

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 415 reviews