Great location in walking distance from train station friendly helpful staff
Our reserved handicapped room (for son with CP in wheelchair) was given to another guest before we arrived. We had reserved two rooms on same floor. Evening staff offered only apologies. Morning staff was good to try to alleviate the problem by offering breakfast as a concession. Staff kept changing their story over why our room was given away (kept blaming Expedia although we reserved and confirmed through Orbitz). Seems staff requires more customer service training. The hotel was clean, comfortable, and well situated near many interesting sights, and beds were comfortable. Note that window was a sensor that will not allow A/C or heat to operate if it is open. Also, long term handicapped parking for overheight vehicles is not readily available.
Premier Inn Passau Weisser Hase places you within a 10-minute stroll of Ilztal and St. Stephan's Cathedral. This 108-room, 3.5-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a business center.
Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM. At the end of the day, relax with a drink at the bar/lounge.
All 108 soundproofed rooms feature safes, phones, and desks. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries.
Premier Inn Passau Weisser Hase features free WiFi in public areas, a business center, and spa services. Onsite parking is available for a fee. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. This smoke-free hotel also has a banquet hall.
Great location in walking distance from train station friendly helpful staff
Our reserved handicapped room (for son with CP in wheelchair) was given to another guest before we arrived. We had reserved two rooms on same floor. Evening staff offered only apologies. Morning staff was good to try to alleviate the problem by offering breakfast as a concession. Staff kept changing their story over why our room was given away (kept blaming Expedia although we reserved and confirmed through Orbitz). Seems staff requires more customer service training. The hotel was clean, comfortable, and well situated near many interesting sights, and beds were comfortable. Note that window was a sensor that will not allow A/C or heat to operate if it is open. Also, long term handicapped parking for overheight vehicles is not readily available.
