Mercure Paris Opéra Garnier4.0 out of 5.0
Recent guest reviews
My family and I booked 2 rooms for an overnight stay on 19 April 2018. Check-in was quick although we were charged €112 extra in total for both rooms, which I hadnt noticed until I got to my room. No explanation offered as to why the bill was €500 when it shouldve been €388. I queried this and another member of staff at reception said its hotel policy to charge a deposit of €100 per room. The math still doesnt add up so I feel a little wary of this charge added without discussion. It will be refunded to us this morning. Please pay close attention to your invoice even when knackered at 11pm. The rooms (standard double and twin) are VERY small and cramped, packed on either side of a very narrow corridor. Id recommend you dont go by the photos online as they are deceptive. The rooms are clean. The pillows are seriously sad - at a minimum, please invest in something better than a lumpy, hard child's pillow with untorn cases (seriously?! See photos). The bathroom is thankfully clean with a hot shower. No toiletries provided - bring your own. The location is this hotel's biggest selling point. Central to everything which was convenient for an overnight stay. For €198/night, Id probably stay elsewhere in future as this was a clean but claustrophobic room...and I can usually sleep anywhere!
Having tired a few different hotels in Paris for business trips I would say this is the best so far for its price! The staff are friendly, the hotel is pristine and the breakfast is perfect 👌🏻 I would definitely stay here again and most likely will
we have stayed in this hotel before and returned because of its location and courteous service. it is located around the block from Gare St Lazare where muliple bus lines run in every direction and there are many metro lines. a block from the two major department stores, together with the opera and Blvd Haussmann. staff is very courteous and helpful. rooms are comfortable.
1. At the first night I arrived the hotel they wanted to charge me 800 eurs (total room fee was 700 and it was already payed!!!). I did not want to pay that much deposit and the guy in the reception convinced me that they do not charge anything. I thought this was only for checking the credit card limit because when I told that my company already payed the room fee he said again and again they will not charge anything. Next they I checked my credit and they provised 800 eurs for depositt!!! After that I called my tour company and learnt that they SHOULD NOT charge me this much amount. Next day went to reception, they cancelled it but i could not see the cancellation on my credit card. I called the bank and the answer is I need to wait around 7 dayss!!! It was terrific that they already make my credit card to block 800 eur (even if the guy said that they wont charge anything!!). I asked them to cancel the return and pay me the cash and they did not accept either. Completely disappointment and nobody helped me for any solution. 2. Small rooms, 2 people cannot move at the same time in the room. Small corridors like prison. 3. There were hair on my bed sheets when I first arrive the room!! 4. Bad breakfast 5. Nobody helped me to the room, it was rude... 6. This hotel should change it name to Mercure hotel to Mercure HOSTEL. Even hostels are much more luxury than here. 7. DO NOT PAY THIS HOTEL 200 eur /night. DOES NOT WORTH AT ALL 8. Only nice thing is it is close to the metro, nothing else
If you love shopping this hotel "Mercure Paris Opéra Garnier" is the best. There are galeries Lafayette and le Printems nearby. Mtr is around the corner. I've been to this hotel for the 3rd time. This time I asked for a room facing the patio and they listens to me. Pro: - location - bed + pillow - clean - service - breakfast Con: - if I have to say something, price of breakfast For me this hotel is the best. I won't choose a different hotel when I visit Paris.
Hotel located very close to the Saint Lazare station giving great connectivity. In addition to being close to some great restaurants around the corner. Arrived earlier than the checkin time and was given an early checkin and offered a lovely cup of coffee while the room was made ready. Good size room with a balcony and a very comfortable bed Thank You
This Hotel is very well located, one step from the Gare St. Lazare & very close to the Grand Galleries, Opera, Madeleine, Place Vendome & other wonderful places in Paris. It is clean and after its renewal looks impeccable. However, the bad thing of this Hotel is the size of their rooms...if you are not lucky enough to get a Privilege room you will need to fit into a room where it will be difficult to walk and even put your luggage...
I traveld to paris on 20-30 Desember 2017. I stayed in this hotel . I want to say thank you to manager it was so clean and arranged in order. Kind and helpful employee, breakfast fresh and delicious..thanks manager of this hotel
We had a Privilege Room. Our room and bathroom were very small. Walking to the room through a series of low long corridors is a bit off putting. The mini bar which was complimentary contained only water, juice and soda. No alcohol or snacks. We were not offered a welcome drink either, but the guests checking in prior to us were. The beds were comfortable and the location was perfect, close to three different metro stations. The breakfast was very good.
I reserved a privellage room ,but got a very small room it was no place for 2suitcases. the pillows was uncomfortables and it was impossible to get another pillow. I didn't sleep all nights.the matrase was very hard too
- Walking distance to Galeries Lafayette and Paris Opera
- Free WiFi in rooms and public areas
- 24-hour business center
Located in 8th Arrondissement, Mercure Paris Opéra Garnier is within a 10-minute walk of popular sights such as Galeries Lafayette and Paris Opera. This 139-room, 4-star hotel has a bar/lounge, free in-room WiFi, and a 24-hour business center. Also close to this Paris hotel are Arc de Triomphe and Eiffel Tower.
Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All 139 soundproofed rooms feature minibars, coffee makers, and free bottled water. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Safes, phones, and desks are other standard amenities.
Mercure Paris Opéra Garnier features free WiFi in public areas, a 24-hour business center, and free newspapers. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a terrace, laundry facilities, and a porter/bellhop.
Reviews from Trip Advisor
72.0% of guests recommend this hotelTotal of 1200 reviews