Kyriad Paris Sud - Porte D'Ivry3.0 out of 5.0
Recent guest reviews
Absolute nightmare stay. Messed our rooms around, offering my partner and I a twin room when we paid for and booked a double, trying to use a small print loophole to justify. At every juncture the staff were the rudest, least helpful most aggressive people I have ever dealt with. To top it all off, I was completely covered in bedbug bites after the first night, really badly, completely spoiled my trip and was totally disgusting. I would never stay in such a place again if it was the only accomodation available in Paris. NOT WORTH the price saving.
I stayed 3 nights in this hotel with a large school group. The rooms are small but clean and comfortable. The breakfast was very good and the location was great for accessing Paris (we had a bus). The staff were very friendly especially Olivier who checked us out. Organisations was very good and taking a security deposit from the students made our lives easier! We will use this hotel again.
We brought over 80 people to the hotel for the Ireland Sweden match at the Euros. The room was dirty. (Blood on the sheet.) No pillow in the room and none provided for a two night stay despite repeated polite requests. Service in the restaurant was very poor. Breakfast set up was cleared 25 minutes before it was supposed to be. We were very disappointed. It fell well short of the most basic standard of customer service anyone would expect. Most worryingly a child had a spillage of boiling water and the waitress became verbally abusive when a napkin was taken from a neighbouring table to deal with the spillage urgently. No help or assistance was offered just unpleasant verbal abuse. I was quite disappointed to witness this. Do yourself a favour and give this place a miss, (no matter how reasonably priced the rooms are.)
It didn't start well at this hotel and should have taken it as a warning. We booked online with hotels.com to pay at hotel, first mistake, I don't normally do that and won't again. We had a confirmation email that said €78 for 2 nights room only. Arrived at hotel with my husband and 7 year old son to check in. He told us we had to pay €82.50 which we expected with city tax. He told us that included breakfast. Went to room and despite having booked a triple, we were given a double. Back to reception and asked if we could have the triple we booked. The man behind the desk looked at us as if we were daft. The rooms are small but functional, we would be out all day anyway. The breakfast is charged at €10 per person and is cold meat, cheese and croissants etc. Fine and fresh but plenty of places nearby if you choose not to give the Kyriad the money. Check out day, handed in key and he told me I had to pay the balance... What balance?? He said the price he gave us on first day was per night. I explained that I had an email from hotels.com with the confirmed price of €78. He continued to tell me that I hadn't booked through hotels.com but I had booked through Expedia and the price was €58 per night plus breakfast. This went on for 20 minutes back and forth. Despite him reading my email he was still telling me I was wrong and would need to pay. At this point the manager came over, explained it all again and she tells me I'm wrong. I phone hotels.com and they try and phone the hotel whilst I'm on the line but no one would answer. I ended up after 30 minutes of pure frustration, losing my temper and asking for the police as they were trying to rip us off. The manager was extremely condescending and said she would speak to my husband as I wasn't calm. No wonder! 40 minutes of trying to explain we had paid the agreed price for the room had left me extremely angry and frustrated. I raised my voice but was never rude. Why did they not charge us the price they ended up trying to charge us on the day we arrived when we paid the €82.50? I've never heard of paying half when you check in and half when you leave. My husband ended up paying another €50 for breakfast we're told, instead of the €82.50 a compromise. Not sure what the compromise was though! Technically we should only have been paying for breakfast but that should have been charged at check in. Total farce and never again.
This hotel has nice view, fully equipment but not good service. My family with 2 boys was arranged a triple bedroom at the 7th food. This floor don't have elevator, very disadvantaged but no one help us bring baggages to the room. The hotel open 24/24 but they closed the door at 12:30 pm. It made us scared when we comeback too late and don't see anyone at reception table.
The room very small and smelly.The windows dirty,only one towel per person.The receptionists don't care about what you ask and they forgot all for the next day...like we asked for a taxi,I think for 3,4 times.The only thing positive is that the metro is near.I think are another hotels much better and more serious personnel at this price or a little more.
Pretty hard to look for it for a non-English speaking location. We came from the RER C line and walked from there. Use the from entry instead because we end up using the back road. The Metro station area would have been more appropriate. There was no microwave or cooler. Air-condition was not cool. Always have a map with you. Small room and cabinets. Brigida was very accommodating and helpful.
5 minutes from line 7 on the metro, easy to access driving, loads of parking and overall perfect for what we needed. Unfortunately when there was a mix up on our booking (not our fault) the native French speaker in our group heard the staff member making comments about us under his breath. That was disappointing and though thankfully we only met that individual once, if it wasn't for the friendliness and helpfulness of the other staff members this would be a totally different review.
Basic hotel but clean and comfortable. Close to metrto so you can get to Paris. This hotel is located by as main road but good double glazing sdsdo you can't hear it. LocasdLocasdl resurants just up the hill round the cortner to get a reasonazble meal at a good price.
The room was small but okay Next to a highway, but good noise reduction. Bed was good. Dinner downstairs was awful, in a very cold atrium. Staff forgot 2 out of 4 orders and it wasn't even crowded. Reception desk urged me to pay the dinner the same evening "because it could be crowded in the morning as my colleague is alone". She was. It took me 20 minutes to check out. Would not book again.
Located in Gare d'Austerlitz - Place d'Italie, Kyriad Paris Sud - Porte D'Ivry is within a few miles (5 km) of popular sights such as Odeon, Theatre de L'Europe and Notre Dame Cathedral. This 155-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and a business center. Jardin des Plantes and Grande Galerie de l'Evolution are also nearby.
Quench your thirst with a drink at the bar/lounge.
All 155 air-conditioned rooms feature coffee makers, free newspapers, and desks. Guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.
Guests of Kyriad Paris Sud - Porte D'Ivry enjoy access to free WiFi in public areas, a meeting room, and a business center. Self parking is offered for EUR 12 per day. Front-desk staff can assist with luggage storage and securing valuables. Additional amenities include a terrace and a gift shop.
Reviews from Trip Advisor
43% of guests recommend this hotelTotal of 449 reviews