Marion Hotel2.0 out of 5.0
Recent guest reviews
OK where do I start, please see this as a constructive review? There is a lot of false advertising, via hotels.com, Expedia, etc and more, they do not clearly advertise that you will be charged for air conditioning. Yes, the rooms come with air-con, but in the small print, instead of on the same line in brackets saying this. Some advertise this as a 3 star and some as a 2 star. The Hotel is run by a family, who are nice people, but the business side is falling apart. The Hotel was set up by the Dad who is 82yrs of age and stuck in his ways. Still working away, and not letting go, for his son Michael to run the place. The breakfast is poor, stale bread, and bad hygiene, fresh orange is diluting juice, coffee usual bog standard but does the job. The boiled eggs are over boiled so the yoke is black inside, and not always fresh. The 82yr old does not use gloves or tongs to put food out. The Beds in my rooms the mattress was like sleeping on springs, so sleeping was terrible. There are a lot of lights with no bulbs in them. Yes, the rooms get a clean every day, but they do not hoover the carpets but brush them, so not getting a proper clean really. The place is very dated and needs a lot of very simple changes, to make things better. Michael the manager gets a lot of complaints but looks like he has given up. As a businessman myself, I spoke to Michael and said make changes and set a goal, bring the hotel into some sort of modern look, do it over a period. The pillows in the bedroom are yellow with how many peoples sweat on them, they need put in the rubbish. It is a place to lay your head. This could be a really good hotel, but unless they get a grip, and make changes they might as well close the doors for good. The pool is good, Marion cafe which the only modern part there is dead. not customers. A lot of people make the mistake of booking this hotel as it is in Polis which, they think it is close to Paphos, but it is 25 miles away. Not much to do in Polis, as it is a village. If you want a quiet holiday, and do nothing, stay there, but if you want nightlife do not book in Polis. You need a car to get around Cyprus. If not you will be limited. First timer I was learnt a lot. Met some great people due to the same problems, which helps you have a common interest. End of the day, if they don't make changes ASAP, Michael will just keep causing himself stress through unhappy guests. Make changes to get happy guests and less stress. Not rocket science. or close up shop. thanks Fraser Ramsay from Edinburgh.
Just back from 7 nights at The Marion Hotel and my advice is read the [positive reviews and take the negatives with a pinch of salt. If you are looking for a top hotel with full entertainment programme, up to date decor and a beachfront location then DON'T book The Marion, it has none of these. My wife and I wanted a value for money hotel in Polis with clean rooms and bed, a good pool area with on site car parking in a central location, we found all of those at The Marion. I read about the rude manager/owner but it must have been their week off. We were greeting after midnight by owner senior who greeted us with a broad smile, quickly had us checked in and gave us our key. Our room had a double and single bed, good balcony overlooking the pool, very clean and had all we wanted. I met the gentleman again next morning who invited us to breakfast, we are not big breakfast eaters so declined. Later we met owner junior who again had no resemblance to the rude arrogant man I had read about, maybe he responded to me, I tend to treat people with respect until they give me a reason not to. My advice, if you want a value for money stay in Polis, The Marion will provide that. If you want 5 star luxury pay a lot more and stay somewhere else. I have stayed in hotels large and small, budget and very expensive and I could find fault in them all if I wanted to, I just don't looking for faults.
We stayed half board at this hotel- but you do not get to choose what you eat. You get served the food that the family are having that night and it really wasn't very nice! When we asked the owner if we get a choice of what to have for dinner, he said 'take it or leave it'. He was an incredibly rude man. The cleaners did not change our beds or give us new towels the whole week that we were there. The bed sheet that I had, had holes in it! The room was very dated and did not feel clean. On the Friday night, we came back from being by the pool (which is the only nice thing about this hotel) and our room door had been left open by the cleaners and they were nowhere to be seen!!None of the management seemed to care about this when we told them. Whilst walking through reception we heard of 3 different cases where people had turned up after booking a room but there were no rooms available. As we were waiting for our transfer there was a huge argument going on in front of us between a member of staff and 2 people who had booked a room that wasn't available. The manager was so so rude when we checked out. He waved to an area where we could put our bags (behind reception) and then walked back into his office without saying a word. There was one very nice lady who was very helpful but apart from that we found the staff rude and unhelpful. The pool is really lovely but the man that works there was more interested in chatting up single girls that came to the pool then he was cleaning the pool.
We needed a place to stay for one night as we were planning to attend the Pomos Jazz festival and chose Marion because the price was less than anything else available; less being a relative term - we paid nearly 80 Euros and our friends paid over 90 Euros for the same night. On arrival we were greeted in a desultory manner. We were led from the cramped, dark reception lounge to a dingy room with twin beds, though we’d asked for a double. I felt I’d entered a time warp – back to the ’80’s when I’d first come to live in Cyprus – the bathroom has an avocado green suit and matching tiles, some with green daisies. Although there was a brand new shower curtain, the toilet didn’t flush properly and my husband reported spotting ants and other insects. The beds are very firm ( think Monk’s Cell) and my pillow was like a rock. I woke up with a very sore neck. There is a very small TV – we didn’t want to watch, which was good as our older eyes would probably not have been able to see anything anyway. At half the price, this hotel’s shortcomings might be overlooked. The pool area seemed nice and the free WiFi worked well. However, for the price we paid the place was a big disappointment.
Absolutely loved the place! Me and my other half have stayed in Marion Hotel for 7 days and they made our holiday unforgettable! A huge thanks to that Bloke from the reception, - unfortunately we cannot recall his name - he was so helpful, great caracter and has a good sense humour! Air-con is on all day, breakfast was delicious and filling! The room we chose had a perfect size and everything with it. We also have spent plenty of hours by the pool cooling off. Luckily we could easily find our way down to the beach as well. Our favourite is the Tall Lady who works during breakfast-time , very kind, smiling and just naturally lovely! We would like to say a Big Thank You to You Guys for makin' our holiday petfect! We will definitely be back! LIANA AND PETER
I will leave opinions out and talk about facts only. Arrived around 30mins before check in time. Building looks very old and dated. Greeted at reception by no one. After calling out hello a couple of times a gentleman chastised us as he was on the phone. He mentioned that the room was not ready (a lady who seemed to be the housemaid popped in and he asked her about room xxx who mentioned that it was not ready). We were given a check in form to complete and were asked if we wanted the A/C to pay 5eur extra. Completed the forms and decided to not waste any time of our long weekend waiting for the room and we went to the beach and returned back around 5-6pm to check in. We parked on site at their parking space where there was a distinct smell of sewers. There was no one at reception again this time even after the hellos... so i walked to the cafe area and asked the barwoman if there was anyone to help us. She came to give us the key, she asked us if we know the room and I recalled xxx from the earlier conversation. She asked if I was sure and I said no, anyhow we were given the key. Went up to the room through the dated old and smelly corridors, the door was left open the room was tidy and done up. But it was so old I thought i stepped into a museum. The entry door has a wooden chipboard panel screwed to it on the inside from top to bottom. The toilet and bath seemed to be from the 1920s and they were apparently clean but everything seemed filthy. The shower head had no way of being attached to the metal bar to hold it up whilst you are showering so we had to help each other to shower until i found a hanger and I managed to squeeze it in place to hold the shower head. The bath tub was partly clogged so water was not being drained fully. The windows were not closing properly and the noise from the road was very loud. The mini tv from 1950 was on a metal stand on top of your head (impossible to watch even if you wanted to) where you were supposed to sleep and looked like it was about to fall on your head when you were going to sleep. Finished our shower we got out asap as we did not want to spend more time than we had to in there. Returned around 11 pm parked at a field opposite the entrance and noticed someone shouting angrily. After paying attention we heard a customer lady complaining about the receptionists behaviour to her. The receptionist could be seen inside the office from the window where we were standing calling someone. By the time we approached the lady seemed to have gone back to her room shouting and the receptionist was on the phone. We went up to the room to sleep. As soon as we lied down the sheets smelled and the noise was so disturbing from the passing cars and our skin started to feel itchy from the sheets. We decided to just leave and not even bother complaining having witnessed part of the earlier argument. We packed at 1230 am went down to reception where there was no one. Left the key there on the desk and ran away as far as we could. Disgusting, disappointing and cant believe that it has even 2 stars. For the money we paid 70eur in a village without any view or amenities we could not believe the condition we faced. We get 4 star hotels with that much money and much better amenities
I made 2 bookings for a weekend in August which was booked through booking.com One of my bookings was cancelled for some reason so I contacted the hotel directly. The gentleman I spoke to on the phone SHOUTED at me and SWORE at me in Greek thinking hat I didn't understand what he was saying. I simply asked him why one of my bookings was cancelled and he got angry and told me I had no money in my account!! This arrogant staff member had also previously spoken to me like a piece of dirt before I booked Brought booking.com I didn't go to this hotel in the end I cancelled everything and will never step foot in this hotel!!
You get Cockerals going all night dogs barking all the time the beds are rock hard. The owner keeps turning air-con off all the time says the locals who stop there don't complain about the heat. I had to pay €5 a night for the use of the white air-con unit, even though loveholidays states the air-con is free in August. Told us we can't keep room on as hotel is busy said there is a shower we can use as had night flight, when we wanted a shower told us to use the one by the pool, so haven't got one. Don't drink the water on offer in dining room tap water gives you bad stomach. The owners son works at the pool bar nice guy but bar is expensive eg can coke €1.50 shop next door 50c. Polis is nice but very small hardly anything there, Latchi few more bars and restaurants but not a lot of choice Latchi about 3 miles away would recommend a car and different hotel
I received a nice welcome from the elderly gentleman, who was father of the owner Michael, he offered me a free glass of ornage juice when I arrived in the evening, but I would not stay here again. The shower in the room was poor, the water just a trickle, and it had a bad smell like rotten eggs, made me feel anything but clean, also there was a stain on the tiles of bathroom in shower end. After advice from a fellow guest, I took to showering by the pool. Only a very small bar of soap was provided,no shampoo. I know it is only a small 2 star hotel, but with current rules regarding 100mls minimum of fluids for travelling by plane, surely some shampoo in a dispenser could be provided? Luckily there were supermarkets nearby. The pool was lovely, and very very clean, always an important factor. Alas there was no food served poolside, such a shame as there was a large seating area, in the shade and it could be quite profitable for them to serve some food. The hotel has a cafe, but it too didn't serve food. Why? The bar at poolside served drinks only, and was not open in evenings either. There was a bar in the hotel, but it was never open either any of the nights I stayed, As a solo traveller, I would have liked to have mixed with and met other guests of an evening. I asked one afternoon for a menu for the restaurant, so I could decide whether to eat in, or go out that evening, and was astonished to be told there is no menu, each night they serve just one dish, take it or leave it !. I did eat there one night, but not again. They seem to only want to offer accommodation, but no facilities. Shame, because it has the makings of a lovely hotel, if run by someone more customer focussed. It made me think of the TV programme " Gordon Ramsay's hotel hell." I am sure he could turn it around, and make it a welcoming hotel. Others have mentioned the dated decor, that is true of the place, but really, does that matter? The room was clean, tidy, had a balcony, had a tv with many channels, and a nice large balcony, that suited me fine. The price was reasonable too. I would like to think the family who run this hotel could up their game, customer service wise, as it is a nice location, and the pool really is lovely, but currently, I would not be back.
Having read some of the reviews before we arrived we were apprehensive about staying the Marion but glad to say we have has a great experience. Yes the hotel is dated and could do with some upgrading with decor etc but as a base with a room to sleep in it does the job. All staff were very helpful and courteous. Treat them with respect and you get the same back. The pool area was fantastic. Very clean and good for a relaxing day in the sun. Good location for the centre if polis and walk to polis beach. Also handy for buses to other areas of the island eg latchi and Paphos. Thanks Marion hotel for a great holiday.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 130 reviews