It is a big property and is managed very well.
Everything was great, I just have a couple of small niggles and advice for the management. 1. Please train your food service staff. 2. Please have some different music options in the main restaurant, the music is so repetitive and annoying, it's ok on the beach but after the beach the fine dining needs different relaxing music.
Love the the property and the beach. Unfortunately can't relax or enjoy the beach view cause too many seller literally will park in front of you blocking your beach view and pester you whatever there selling. Front desk not organize! Already checked in they will notify when rooms are ready, later got called that our rooms are ready went to the counter and made us wait 20 minutes because they try to check us in again! Until I told them that we got a call that our rooms are ready, and jus pick up our room key. Very disappointed. Kudos for the Concierge, room cleaning staffs and the wait staff at the bar and restaurant by the beach.
This hotel did not really provide a good customer service from my end. I had booked this hotel upon recommendation from my flight due to it being a quarantine facility accredited by DOH. Unfortunately when flights are diverted to a different city they will no longer respond to you to request for cancellations. I have tried reaching out several times and gets redirected to a close mailbox. No one reached back to me. Hennan used to be my frequent hotel of choice when I go back home along with my entire family. And instead of responding to me, they outright deny you access to their customer service. Quite unprofessional actually. What a shame. If this comment is deleted once again without a response, Bohol Chronicle will know about this.
the service attitude when check in was bad, and the speed was very very sliw
The pool villas are wonderful. The villas, which are in a gated area and guarded at each entrance, are beautiful and quiet, and guests staying in them are treated to some nice perks, like enjoying a la carte breakfast at Christina’s instead of at the buffet. Additionally, you can get access to the Henann Lounge, which provides suite and villa guests with savory canapés, small desserts and cookies, coffees, juices, and soft drinks from 10:00am to 7:00pm. The only downside was the private pool was quite cold when we arrived, but it seemed to be better the next day and even warmer the day after that. I am not sure how, but we did call housekeeping upon our first attempt to enter to see if the temp could be adjusted (because reception told us it could when they brought us to the room), but housekeeping said it’s centrally maintained. However, it for sure got warmer during our stay. It’s a mystery, but a good one. Our primary reason for booking this room wasn’t for the private pool, so it didn’t bother us too much. If staying here, I would recommend one of two rooms - the pool villas would be my first choice and the swim-up rooms would be my second (direct pool access from the terrace).
Could not have asked for a better room, staff, food or location. Everything I wanted was easily available and all connected to the beach!
By far the nicest Hotel I've ever stayed at! Also the friendliest staff I've ever encountered. This Hotel is more like something you'd see in the movies than it is something you'd see in the Philippines. No disrespect to the Philippines, but this hotel is more like something you'd find in Hawaii. I stayed in one of the villas and it was insane! It had its own private pool, a huge shower with a seperate tub, and all the amenities you could ever ask for and then some. The three pools located outside of our Villa were beautiful and just had a crazy design about them. It was the first time i've ever enjoyed a pool without actually swimming in it. I will definitley be back next time I'm in Bohol.
We had a lovely room, didn't get a view but that was fine, the place was packed. All the pools were luxurious! Has its on beachfront with loungers, very nice. Staff were great, very attentive. Easy walk up the beach to Alona town for restaurants. Only complaint was the tour we booked through the hotel, twice the price as the tours booked on the beach and didn't get anything extra. Better off booking on the beach with the boat guys themselves. Their transfers to the port were reasonably priced though.
Room is clean and spacious. Beach and pool are wonderful. Staffs are very polite, friendly, and helpful.
Aaron at the front desk is very friendly and accomodating.
Excellent service. Aaron at the check-in counter is extremely helpful and pleasant. We left something in the room and they were able to arrange someone to bring the item to the airport before our flight.
We've been to different resort hotels but this time We stayed at Hennan Panglao Bohol with family. Everyone have so much fun . Swimming pools were nice and heated during the night beautiful relaxing , ambience and great breakfast buffet . Staff were very courteous . I highly recommend this place
great friendly staff, perfect pool and beach. food had variety and even the western cuisine was on point.
Best stay so far. Location, facilities, wifi, staff, food, breakfast buffet, all are 5 stars to me and my wife.
It's a resort, everything exceeds my expectations, the breakfast buffet, excellent. The beach area, nice with a powdery sand!
Located within a leisurely stroll of Alona Beach, Henann Resort Alona Beach is within a few miles (5 km) of Danao Beach. This 400-room, 5-star resort welcomes guests with 3 outdoor pools, 2 restaurants, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Coral, which specializes in international cuisine. Savor a meal from the comfort of your room with room service.
Guests can expect free WiFi and 40-inch LED TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include sitting areas, refrigerators, and safes.
Guests staying at Henann Resort Alona Beach enjoy access to 3 outdoor pools, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for PHP 400 per person one-way. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this beach resort include a conference center, a business center, and laundry facilities.
It is a big property and is managed very well.
Everything was great, I just have a couple of small niggles and advice for the management. 1. Please train your food service staff. 2. Please have some different music options in the main restaurant, the music is so repetitive and annoying, it's ok on the beach but after the beach the fine dining needs different relaxing music.
Love the the property and the beach. Unfortunately can't relax or enjoy the beach view cause too many seller literally will park in front of you blocking your beach view and pester you whatever there selling. Front desk not organize! Already checked in they will notify when rooms are ready, later got called that our rooms are ready went to the counter and made us wait 20 minutes because they try to check us in again! Until I told them that we got a call that our rooms are ready, and jus pick up our room key. Very disappointed. Kudos for the Concierge, room cleaning staffs and the wait staff at the bar and restaurant by the beach.
This hotel did not really provide a good customer service from my end. I had booked this hotel upon recommendation from my flight due to it being a quarantine facility accredited by DOH. Unfortunately when flights are diverted to a different city they will no longer respond to you to request for cancellations. I have tried reaching out several times and gets redirected to a close mailbox. No one reached back to me. Hennan used to be my frequent hotel of choice when I go back home along with my entire family. And instead of responding to me, they outright deny you access to their customer service. Quite unprofessional actually. What a shame. If this comment is deleted once again without a response, Bohol Chronicle will know about this.
the service attitude when check in was bad, and the speed was very very sliw
The pool villas are wonderful. The villas, which are in a gated area and guarded at each entrance, are beautiful and quiet, and guests staying in them are treated to some nice perks, like enjoying a la carte breakfast at Christina’s instead of at the buffet. Additionally, you can get access to the Henann Lounge, which provides suite and villa guests with savory canapés, small desserts and cookies, coffees, juices, and soft drinks from 10:00am to 7:00pm. The only downside was the private pool was quite cold when we arrived, but it seemed to be better the next day and even warmer the day after that. I am not sure how, but we did call housekeeping upon our first attempt to enter to see if the temp could be adjusted (because reception told us it could when they brought us to the room), but housekeeping said it’s centrally maintained. However, it for sure got warmer during our stay. It’s a mystery, but a good one. Our primary reason for booking this room wasn’t for the private pool, so it didn’t bother us too much. If staying here, I would recommend one of two rooms - the pool villas would be my first choice and the swim-up rooms would be my second (direct pool access from the terrace).
Dear Sir/Madam, Greetings from Henann Resort Alona Beach! Thank you for taking the time to let us know your feedback and point out areas where we can improve. We are pleased to know that you enjoyed your stay. Looking forward to having you as our guest again at Henann. Sincerely, Henann Resort Alona Beach
Could not have asked for a better room, staff, food or location. Everything I wanted was easily available and all connected to the beach!
Dear Sir/Madam, Greetings from Henann Resort Alona Beach! Thank you for taking the time to let us know your feedback. We are pleased to know that you enjoyed your stay. Looking forward to having you as our guest again at Henann. Sincerely, Henann Resort Alona Beach
Dear Sir/Madam, Greetings from Henann Resort Alona Beach! Thank you for taking the time to let us know your feedback. We are pleased to know that you enjoyed your stay. Looking forward to having you as our guest again at Henann. Sincerely, Henann Resort Alona Beach