Mercure Hotel Palermo Centro4.0 out of 5.0
Recent guest reviews
Everything (location, service, room facility and the breakfast buffet) is excellent at the Mercure Palermo Centro. The only thing I like to comment for all European hotels is the lack of a coffee/hot water maker in the room. Going down to the restaurant or the bar for a small pot of hot water each time (3-4 times a night for two tea drinkers) is quite a bother for both the service staff and the guest.
Modern, very clean, friendly staff. Room was slightly small but was fine. Bathroom was big, No noise but my room had view of fire escape. Price was great, in other cities paid 3 times as much for same. TV was good with lots of channels. Bk was included and was plenty. Was in center, also close enough to port. Would definitely go back there. Note: Palermo doesn't have many street signs, so have a GPS or a good map before u get there.
We stayed for two nights at the Mercure Palermo and had a comfortable stay. Our room was comfortable and quiet, although on one morning the staff was doing maintenance on the room adjacent to ours. The room and bathroom was very clean. We also enjoyed the fact that our room had a balcony, which was very cool. It was nice enough to sit outside and enjoy the view one morning. The breakfast is surprisingly good. It featured eggs, bacon, cereal, breads, pasteries, yogurt, and a nice coffee/espresso maker. We were very pleased with it and in fact I can't believe it was included in our cheap rate. The staff was just okay. They were friendly, but did not go out of their way to help us find locations and make dinner reservations. In fact, the one restaurant they recommended received some bad reviews. Overall I cannot complain about the service since we got such a good rate and I think I would definitely return as it has a great location with many restaurants within a 5-7 minute walk.
Excellent location, helpful staff, modern and very clean rooms. I was completely surprised for the price. Breakfast (included) was great - much better than your typical continental spread. This place is an absolute steal. I don't usually write reviews so that should tell you something.
The hotel is located very close to bus routes, restaurants & shopping which was a plus. You can take the public bus to the nearest beach, Mondello, it only takes 10-15 minutes & the beach is GORGEOUS! If you have the time you should go to Taormina, it's a 3 hour drive east of Palermo. Taormina was the best part of my trip. The Mercure Hotel is pretty, very modern & nicely done. Maybe it is because I come from a hospitality industry background which makes me expect a certain level of customer service, but I did NOT receive it at this hotel. The front desk agents acted as if they were getting annoyed with me for asking the simplest of questions throughout my stay.... like, can I please have 2 room keys? The bartender at Mercure in the lobby was a very nice guy though (I think his name was [...] or something like that), despite the front desk snobs. The rooms are nice & our bathroom was pretty big. Overall it was okay, nothing outstanding.
- Walking distance to Regional Archaeological Museum and Teatro Massimo
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
Located in Palermo Historical Center, Mercure Hotel Palermo Centro is within a 10-minute walk of popular sights such as Regional Archaeological Museum and Teatro Massimo. This 93-room, 4-star hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi. It's also close to Martorana and Church of San Cataldo.
Free hot/cold buffet breakfast is included with your stay. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
All 93 air-conditioned rooms provide refrigerators, minibars, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, phones, and desks are also available.
At Mercure Hotel Palermo Centro, guests have access to free WiFi in public areas, 3 meeting rooms, and a computer station. Parking is EUR 18 / 20 per night (EUR 0.00 per stay for valet parking)—but if you prefer not to drive, catch a ride in the shuttle from the airport to the hotel (available 24 hours) for EUR 45 per vehicle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 1766 reviews