Massimo Plaza4.0 out of 5.0
Recent guest reviews
This hotel is right opposite Teatro Massimo in the heart of old town Palermo. A great location with all the main tourist attractions within walking distance. The hotel really does put the guest at the centre of their service offering. Very friendly and courteous staff who couldn’t do enough for us. We stayed a total of 8 nights and travelled by train to Cefalu and Agrigento for day trips as well. I couldn’t recommend this hotel more highly and we’ll definitely be returning.
My wife and I had the pleasure of a two (2) night stay at the Massimo Plaza Hotel, during our recnt visit to Palermo. The hotel, centrally located [right across the street from the famous Teatro Opera House], is well-run and well maintained. Rooms are pleasant; staff was welcoming and very helpful overseeing the parking of our car at an off-site garage; along with providing great recommendations regarding local sights, restaurants, etc.; and the morning breakfast, while simple, was very good. We will be returning to Palermo; and, when we do, we will definitely be staying at The Massimo Plaza again.
We stayed for 3 nights in mid October. We liked the location and being able to walk right across to the theater. The best thing about this hotel is the friendly, helpful staff. They reserved opera tickets for us prior to our arrival; had many great suggestions for restaurants and helped us figure out how to maximize our 3 days in Palermo.
My wife and I stayed here for 4 nights in early September, ‘17 and enjoyed our stay very much. The Massimo Plaza is a well-run, comfortable hotel in an excellent location if you are a tourist. It is directly on the pleasant, pedestrian-only Verdi Square, opposite the beautiful Massimo Theater, and there are many good restaurants shops nearby. It is within walking distance of many historic sites, and the free shuttle bus that goes around the historic district stops on the edge of the square 50m from the front of the hotel. The square is also served by many public buses and there is a taxi rank near where they stop. To reach the hotel we took the airport shuttle to Politeama Square and then it was an easy 10-min walk to the hotel walk even with luggage. The hotel lobby is up a flight of stairs from the street, but as soon as we arrived at the door someone appeared to help us with our luggage. Our room (102) was quiet, large, and well-appointed. It overlooked a sidestreet off the square and had no view, but rooms facing the square might be nosier and large trees likely block views of the theater. Our room had a comfortable king-sized bed, 2 night stands, a desk, a small sofa, minibar with small refrigerator, a small round table with an upholstered chair. There was a built-in closet with a safe. Wifi was strong and fast. The bathroom was good-sized with a pedestal sink, toilet, bidet, and a small corner shower that might be a bit tight for larger guests. Overall the room seemed well-maintained and clean, but the carpet was in need of cleaning or replacing. Breakfast was served in the room as there was no designated common eating area. This arrangement was ok, but we often find eating in our room to be awkward and downright messy. The breakfast itself was pretty good – juice, some fresh fruit, yogurt, croissants, meat & cheese, coffee or tea. The hotel staff was friendly, welcoming, and helpful. All in all our stay at the Massimo Plaza made a very pleasant introduction to Sicily at the beginning of our 3-week visit.
This hotel is located in central Palermo, within a few blocks of all the major tourist sites. I was afraid that our room, facing the Opera House, might be noisy but it was perfectly quiet. This is not a good hotel for anyone with mobility issues as there is a very long flight of stairs to enter the lobby and there is no elevator. Also, as the hotel is on a pedestrian mall, parking is several blocks away. Our room was small but reasonably comfortable (the mattress was too hard for our taste) and the bathroom was perfectly adequate. Breakfast is served in your room which is rather awkward as there really isn't enough space to sit and eat comfortably (I ended up sitting on the bed) and there wasn't much variety.
We were a group of six and stayed in three rooms at this hotel. We arrived early in the morning and the staff were very helpful in assisting us in storing our luggage. We also checked out late and they did the same. Otherwise they were very helpful in answering questions and giving great local recommendations. The room s were clean and the location convenient. I highly recommend this hotel in Palermo!
My first time in Palermo and were I to come back I would stay here and recommend to others. The location is central and reasonable walking distance to all major attractions. The staff is great in their willingness to help and provide excellent advice. With respect to other reviews of the property. It is a high walk up, so if this is a problem you may not want to go here. The rooms are somewhat small and dated, but I was not coming to Palermo to stay in the room. Rooms are very clean. It is true it can be noisy but we were in room 103. Still heard some noise but did not prevent sleeping. So, if these issues are not a problem for you GO. The location will help you enjoy the Palermo experience. By the way price is very reasonable.
grt location, nice helpful people. good breakfast. in the middle of everything you want to see on a pedestran street. good bed. loved having coffee in the Teatro plaza in the morning. could walk to some fabulous resturants at night. recommended
Loved the convenient location of this charming hotel, in between the old and the new sections of Palermo, and across from the Opera House. The room was quiet and comfortable. The highlight was the staff, who were warm, friendly, and so very accommodating and helpful. Jenny, Christian and Francesca and all the others truly made our visit extra special!
This is a small hotel with only 11 rooms. The receptionists are exceedingly helpful, especially Francesca, who is not only very attractive but exceedingly efficient in answering an assortment of questions, even ringing up the puppet (pupi) museum to find out their opening times. The rest of staff, including the two porters and breakfast attendant are also very pleasant, going about their work in an efficient and attentive manner. The room we had was well appointed, with a window/balcony looking out on to a small side street. There are other rooms that look out on Piazza Giuseppe Verdi but I'm not sure whether you can see the Teatro Massimo from these rooms because of the large trees obstructing the view. There is another very large plus for this hotel because it subscribes to a number of English language channels such as Sky and CNN, which is a godsend if you are like me a news addict. Breakfast is served either in the room or in the hotel's lounge next to the reception. They have two types of breakfast: a sweet or a savoury one. The former is made up of different pastries and cakes while the latter is made up of cheese, salami and ham. The bread is fresh and the croissants sweet. Breakfast is also served with a smile and there is no need to hurry, so just enjoy the experience. The location of the Massimo Plaza is also a great plus as it is close to almost all the sights and shops you would want to visit in Palermo. The Cappuccini Catacombs are probably the furthest site away from the Hotel. A puppet (pupi) theatre is just around the corner from the hotel and the magnificent Teatro Massimo (in desperate need of some TLC) is a stone's throw from the hotel. Finally, the Politeama Garibaldi, a concert hall, is a 15 minute walk. In addition, the Piazza Giuseppe Verdi seems to be the meeting place at dusk for most of Palermo, who mingle with the tourists walking up or down the Via Maqueda that later becomes the Via Ruggero Settimo and then the Via della Liberta.. The hotel does have one large drawback, which is a real shame, and that is that there is a steep staircase to walk up to the reception from Via Maqueda. There are porters that will fetch your luggage but that is only apparent once you reach the reception. Anybody suffering from back-ache, knee problems or any other ailments that impede walking up stairs should stay away from this hotel. It is a real pity that the hotel does not have a lift because that would make a big difference. For those of you that have no problems surmounting a steep staircase then give the hotel a try as I don't think you will be disappointed. We certainly will return to it on our next Palermo short break.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 540 reviews