- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
- Due to national regulations, cash transactions can't exceed EUR 2999.99 at this property. For additional details, contact the property using the contact information on your booking confirmation.
- No rollaway or extra beds are available.
Cristal Palace Hotel
4.0 out of 5.0
56.0% based on 467 reviews
Recent guest reviews
Had a few problems checking in as we didn’t speak Italian and her English wasn’t good enough to help with our questions. Room was fine but the double was actually 2 twin beds pushed together so not that comfortable. Location was good though and breakfast was excellent.
A modern but quaint hotel located right in the heart of Palermo. The CRISTAL PALACE is easy to get to and within a stone's throw of all Palermo has to offer. Restaurants, pedestrian malls, stores both high end and local are all within a 5 minute walk. Added to this, some of the sites of Palermo (the Capo Market, the Four Corners, the Teatro Massimo) are all nearby. Rooms are a good size and neat (and quite inexpensive). A breakfast is included and although some reviewers questioned it, I found it to be your typical European fare - coffee/ juice/ sweets/ bread/ various meats and cheeses. Quite filling and quite good.
Pros: good sized rooms, good sized and very clean baths, good large beds, very helpful,friendly and professional staff especially front desk. Very central location. Cons: furniture could use an upgrade as well as pillows. For our group there was a very good price/quality ratio. I would recommend it.
The furniture and decor was very old. The beds were not very comfortable. The rooms were spacious. The bathroom was clean. The best part of this hotel was the location, centrally located and you can walk to some good restaurants and the waterfront.
I had read many negative reviews re this hotel. We stayed 3 nights. Firstly the hotel offers nearby parking at a fee. We unloaded our car and a staff member parked the car. The reception staff were kind and informative.Although the place is dated the room was spacious with good beds. The AC worked well and the shower had good pressure. The staff at all levels were very good. The main criticism is the breakfast. This was well below average. Sloppy yoghurt only stewed prunes some ham and cheese and a variety of cakes and sweet biscuits. At the price this hotel should provide a variety of fruit, some cooked eggs and a range of breads. Some salad vegetables like tomatoes and cucumbers would be good. Other than the breakfast we were satisfied.
I stayed at this Hotel for four nights in July 2017. The front desk service was friendly and efficient, and the staff were extremely helpful. (Check-in was one of the quickest I have encountered!!) The room was very well maintained and easily large enough for two, (I traveled alone). The in-room (free) WIFI was unwavering and very strong. While I myself don't eat breakfast it seemed hearty and varied. The Hotel is very convenient to multiple dining options and for exploring Palermo's sights. I would stay here again and can happily recommend it.
Firstly, this hotel does not offer parking (they tell you to find it outside next to it – which is next to impossible. Plus, you need to buy a parking ticket in tobacco shops (we went to 5 of them and none of them had it). Secondly, it is far from being a 4 star hotel. Although breakfast is quite good and the staff are very friendly. But in general i would never recommend anyone to visit Palermo (it is disgustingly dirty city)
After arriving to Paleremo and looking for a parking for ages becouse there isnt one at the hotel regardless what they say, walking 20 min with bags we heard that there was some problem and they had to move us to a diffrent hotel!!! No one even tried to call us and let us know about situation to see if we are actually happy about this and still wanna come... no choice was given to us. We had to walk back to the car and look for this another hotel and to find parking there was even worst... Driving in Palermo is stressfull enought and plus they shutting down some of the roads and navigation of course doesnt recognize that so you end up driving around. Really if thats how you like to spend your holiday and your money go to Palermo and look for this hotel. This is my worst holiday ever with a time and money weisted...
Thanks to hotel for free upgrade our room from standard to president suite.it is a very unforgetable memory for us.located at 10th floor ,it's a huge room with jacuzzi inside and 3 television and balcony with view of mountain.it's amazing.the hotel is convenient.near supermaket,shops and ristorante hongkong so it's easy for us to find the asian food.
Excellent hotel located within walking distance to eating social area close to airport bus transfer best location staff helpful 10 mins taxi from Palermo Station Everything from eating shopping transport st the door
Hotel highlights
- Walking distance to Regional Archaeological Museum and Teatro Massimo
- Free WiFi in rooms and public areas
- Onsite dining
- Laundry facilities
Cristal Palace Hotel places you within a 10-minute stroll of popular attractions such as Regional Archaeological Museum and Teatro Massimo. This 80-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. It's in central Palermo and also close to Martorana and Church of San Cataldo.
Dining
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
Rooms
All of Cristal Palace Hotel's 80 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and bidets. Rooms also include desks.
Property features
Cristal Palace Hotel features free WiFi in public areas, 3 meeting rooms, and conference space. Self parking is available for EUR 18 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include coffee/tea in a common area, laundry facilities, and a TV in a common area.
Reviews from Trip Advisor
56.0% of guests recommend this hotel
Total of 467 reviews
