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Cristal Palace Hotel

4.0 out of 5.0

Recent guest reviews

Thanks to hotel for free upgrade our room from standard to president suite.it is a very unforgetable memory for us.located at 10th floor ,it's a huge room with jacuzzi inside and 3 television and balcony with view of mountain.it's amazing.the hotel is convenient.near supermaket,shops and ristorante hongkong so it's easy for us to find the asian food.

Excellent hotel located within walking distance to eating social area close to airport bus transfer best location staff helpful 10 mins taxi from Palermo Station Everything from eating shopping transport st the door

This hotel needs to be reevaluated, because it's far from being a 4 stars hotel. Breakfast is poor, the hotel is old and hot water is VERY limited (cold showers every night). At least staff we very nice and helpful.

We asked staff to book us a car to take us from Palermo to Cefalu. The car was at least 15 years old, filthy inside and out, no AC, interior roof was stapled into place with about 50 staples, the driver brought her daughter and granddaughter to "keep her company". Overall very unpleasant.

Visited here in mid-May. The staff was friendly enough. The room was clean and properly furnished with clean linens and towels. The room we had was on the Main Street, which was noisy, but not more so than we expected. I would advise asking for a room higher up and away from the Main Street for more quiet. The breakfast was a train-wreck arrangement every day we ate there. The coffee machine was mobbed and there was insufficient back-up hot water and coffee for those who needed it. The food choices were fine, but the hot drink set-up was inexcusable. There was mediocre free wi-fi and a bar we did not try out. Don't bother asking for a dinner recommendation as they send everyone to the same crappy dining establishment.

This is a pleasant discount/group hotel with about the amenities you would expect. Until you get up and go to the breakfast that is supposed to come with the room. First of all, and worst of all, for TWO breakfast rooms that seat about 100 people, they have ONE of those insidious awful instant coffee machines that spits out bad versions of what it claims to be espresso, cappuccino, cafe latte, etc. In truth it is all just instant coffee, either without without powdered milk. And there is ONE of them for the entire place. I waited in a line of very pushy German women for over 20 minutes for my lukewarm cup of instant coffee the first morning. Then when I went to get food, there is warm yoghurt, so liquid it barely stays in the spoon, and croissants that were rancid. Yes, distinctly rancid. I assume they were made with rancid butter, because they weren't stale. Just rancid. Don't stay here if you expect to eat breakfast in the hotel.

Pleasant Hotel but nothing out of the ordinary for a 4 Star. Check-in was friendly and efficient, room was clean but small and breakfast adequate. The main problem was that my room was at the front, facing Via Roma. On a Saturday night there was continuous traffic only punctuated by the occasional very loud music from a passing car radio. This went on all night. For the price paid the hotel was reasonable value but future guests should request a room away from the front.

The hotel is very clean, modern furnished and the staff is very helpful. Position is perfect to visit all the attractions in Palermo, by walking. The only weak point is the breakfast, that is relatively frugal, but I think this is the Italian style.

Well placed hotel, clean fresh and fairly comfortable. As with nearly all continental hotels it did not provide coffee or tea facilities en suite and the WiFi service on the 8th floor was poor. It is annoying that they do not provide tea etc in the room. After all, we feel that the hotel should provide this as being English they should be aware of our love of these facilities. Start being a bit more customer aware.

Stayed 5 nights. Location central. Close to restaurants/sites. We walked from railway station on arrival- took about 25 minutes.Taxis by station. Room huge compared with other hotels we stayed at over 7 weeks in France & Italy. Decor modern bathroom updated. Shower good.very clean. Good choice English TV channels- not only news channels. Breakfast plentiful. Only drawback-large tour groups staying at hotel also- 2 breakfast rooms but very congested. Go early or after 8. The 2 lifts in hotel are very busy at checkout times also with the groups. Staff great. Hotel on main bus route. Airport bus 5 minute walk runs every 30 minutes. Tickets can be bought on bus.We would definitely stay again.

Via Roma 477 A Palermo PA

Hotel highlights

  • Walking distance to Regional Archaeological Museum and Teatro Massimo
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Palermo Historical Center, Cristal Palace Hotel is within a 10-minute walk of popular sights such as Regional Archaeological Museum and Teatro Massimo. This 80-room, 4-star hotel has free breakfast and a restaurant, along with free in-room WiFi. It's in central Palermo and also close to Martorana and Church of San Cataldo.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service.


Rooms

All of Cristal Palace Hotel's 80 rooms are air-conditioned and have an array of amenities, including minibars, safes, and phones. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and bidets. Rooms also include desks.


Property features

Cristal Palace Hotel features free WiFi in public areas, conference space, and coffee in a common area. Valet parking is available for EUR 18.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Room options

Single Room

Twin 1 | Sleeps 1

Double Room Single Use

Full 1 | Sleeps 1

Triple Room

Full 1 | Twin 3 | Sleeps 4

Quadruple Room

Full 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

56% of guests recommend this hotel

Total of 408 reviews