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Best Western Ai Cavalieri Hotel

4.0 out of 5.0

Recent guest reviews

The Best Western Ai Cavaliers Hotel is right in the midst of the historic city center. It is easy to walk to the cathedral or the Norman Palace. We had a room in the new section which was modern but smaller than I expected. The bed was comfortable, the shower was enclosed, and the WiFi worked. There was a desk but really no where else to sit. Our daughter had a room in the older section and although we had upgraded our room she had a classic room with a small sitting room attached. But the shower was the bathtub style which I do not like. Breakfast was good and the people at the restaurant and at the front desk were friendly and helpful.

It is a busy area with nightlife and one way streets so it is very hard to find if you are driving. They have parking behind the hotel. Everything was great once we found it. Nice area, walk to the square, restaurants, etc.

We stayed one night with the tour and then we stayed on because it was a good place and close to our needs. The room was comfortable and from what I can remember from the service it was OK. Every morning we came down for breakfast and there at the entry was a big furry rabbit so I took a photo of my wife next to the rabbit. She liked the rabbit. Breakfast was good. What you need to understand just about every breakfast you have in Italy is that it is all about the cold cuts and cheese and the Italian sweets you come across. Yummy. Ciao

Spent three nights in the Cavalieri Hotel and have mixed ideas: on the one hand, it is very well situated, within walking distance of a number of monuments/sites and restaurants, and gives a good sense of Palermo. The hotel itself is a bit of a downside: the rooms are not well isolated, and we ended up hearing neighboring rooms above and to the sides quite a bit (it was a bit... intimate, given what one may hear). Perhaps the worse was the temperature, which was quite warm: when inquired at reception about how to cool it down, they had no solutions but to open the window (which would let in street noise and cigarette smokes from a bar nearby). Other than that, it was tidy and offered the basics, the front desk staff varied from helpful to dismissive, and the bed was middling. If they are offering a special price, it might be worthwhile, but I believe one can do better in Palermo.

Hotel is nice and clean with excelent breakefast choice, parking for cars and close to cener of the city. Nearby wine bar and walking distance to all major atractions. Stuff is very griendly and helpfull. Love the place and will stay there when next time in Palermo.

The location is just off the busy traffic streets but easily within walking distance of the main attractions. Staff extremely helpful and on the ball. Rooms very comfortable and clean. We recommend the junior suite for space and they have a balcony too. Breakfast offering is however quite ordinary and not of a standard one would expect in a hotel of this good quality. However notwithstanding this, a most enjoyable visit and we would stay again.

First of all Hotel has a private parking 10€ a day and it's like 50 mtrs from front desk. Breakefast with variety of stuff. Rooms cosy and clean. Personnel speaka English and it's located in the centre....just what we want.

The staff at reception were very friendly and helpful. The staff at breakfast were also very pleasant. The mattresses were firm and comfortable and the room was quiet. We slept well. There does need to be some extra training for the housekeeping staff. They should make up the rooms when it suits the guests, not when it suits them. Best Western need to invest some money in redecorating the rooms. The walls were badly marked and scuffed. The sealant around the bath was mouldy and needs replacing. This, in our view, is not the fault of the staff but of Best Western who need to provide money for redecoration.

Highly mediocre and not worth the money! Not only are the rooms a bit dated, but the worst thing is the service: When we got to our 4th floor room, we realized that in the bathroom, instead of the wall button designed to flush the toilet, there was a big hole!!! So no way to flush... Tried calling reception to change rooms, but reception did not pick up. So I had to go downstairs to the reception and asked for a change of rooms. "Oh, no! was I told, it happens all the time, it's not a problem, someone will come up and fix it for you..." So I went back up with an employee who indeed fetched the button inside the wall and put it back in the right place! One has to wonder why this was not done before the arrival of new guests!!! And on and on... There are no individual toiletries, only liquid soap/shampoo in a dispenser, which would be ok it was not practically empty when you arrive...Here again, you have to chase housekeeping to refill it... Mind you, everyone is nice enough, but they definitely lack professionalism and training! Would not return in this place which doesn't deserve the Best Western label.

Last day of my trip around Italy and Sicily and unfortunately I ended up in this place. The hotel as such is quite nice but when we went into our room it was vile, extremely stale odour of cigarette smoke. This place you can smoke and I really didn’t like it. The room was hot so I wanted to put on the air conditioner with a window open for the cigarette stench but you can’t have that. Either the window or air conditioner - put up with the stench and be cool or open window and be hot. I did request another room but they said they didn’t have one. They do serve a great breakfast. If I did stay here again it would have to be on the assurance that I have a room that guests haven’t smoked in.

Via Sant'Oliva 8 Palermo PA

Hotel highlights

  • Walking distance to Teatro Massimo and Regional Archaeological Museum
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Laundry facilities

Best Western Ai Cavalieri Hotel places you within a 15-minute stroll of popular sights such as Teatro Massimo and Regional Archaeological Museum. This 39-room, 4-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and express check-in. It's in central Palermo and also close to Cathedral of Palermo and Church of San Cataldo.


Dining

For your convenience, a buffet breakfast is available for a fee. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All of Best Western Ai Cavalieri Hotel's 39 air-conditioned rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers, designer toiletries, and bidets. Safes, ironing boards, and desks are also standard.


Property features

At Best Western Ai Cavalieri Hotel, guests have access to free WiFi in public areas, conference space, and express check-in. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include express check-out, free newspapers, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 468 reviews