Astoria Palace Hotel4.0 out of 5.0
Recent guest reviews
The restaurant is not awful, it is a disaster: you need to sit in a circle table with other guests and it is not clean at all... The room: the A/C does not work in the majority of rooms; ours was replaced 4 times and the A/C in the last room did not work properly either... The parking is nice
The service is unbelivebly poor! Rooms are stucked at 80s and in poor condition, only italian tv chanles. As per the food-breakfast, there are two halls, out of which is one in the basement, where the remains of the foodstaff is served; the used plates, cups and culteries are sitting on the table for hours, no one to attend you, despite the fact that I complained at 8 45 that there was no bread, hum, fruits, clean cups, having in mind that breakfast lasts until 10am!!!!! After two complains, situation remained the same, and on the top of it staff acted so rudely, for them the client-oriented rinciple does not exist! The rate of the hotel is deceiving, it should hardly get two stars!
Old place with bad service. At least it was clean but the whole inventory is in poor condition. This was the worst experience at beautiful Sicily. Avoid this place at any cost. The rating of this hotel shlud not exeed 2 stars.
The hotel outside building is from late sixties, but inside is clean and nice. Reception was fast, correct and helpfull. Room is large and bathroom room. Bed is not latest furniture but comfortable. Breakfast is more then acceptable. Nice walk to city centre.
We went there after booking a superior room at the 8th floor. Overall, we were a bit disappointed... To start with the good aspects: the staff was nice and helpful, the parking on the roof was large enough to park our car and the room was clean. Now...the location is a little far away from the downtown (30' walk), still ok for touring but not ideal, in a quiet dirty area. I was not excited by the breakfast. It is correct but poor if you look for fruits or vegetables, and the fruit juices are definitely anything but fruit juice. Regarding the room, the shower was really good but impossible to enjoy without flooding the bathroom as the water evacuation is outside the cabin and inefficient. Even the showergel smelt something like...cheese. Come on! The fitness room is currently under work and NOT USABLE, check it with the office desk as we didn't know that when we booked. Furthermore, the rooftop bar was closed, even if part of the place is still accessible on your own. Finally, to finish on something good, if you are interested in running, you can run 1km down the street to end-up on a path cross that will lead you to a nice view on the bay after 500md+ of climbing.
Astoria Palace is an all round dreadful hotel in a poor location. I chose this hotel for 4 nights simply for the parking and road access, big mistake. I believe you need to stay in the centre of Polermo so that you're near the sites, the buses are confusing, and the areas around the city centre are dubious (I would not walk them at night). Don't get it wrong, I loved Polermo. The hotel is located next to noisy fruit and veg markets, the truck horns and yelling start at 4am. The surrounding streets are filthy, even by Palermo standards. It is only 2 k to the old town, but the buses are indirect and irregular, and the streets are difficult to walk. The rooms are old and characterless, the linen is clean but old, the toilet leaked. The safe didn't work and the staff didn't fix it in 4 days of asking. The staff act like they don't want to be there. The coffee is unbelievably bad, I mean undrinkable. The hotel is full of bus tours, and when they all leave at once the small lifts become jammed and you're stuck.
We decided for this hotel as an starting point for our visits of city of Palermo. Hotel was very nice and clean, rooms with daily service, towels daily cleaned. I stayed with my family (2 children). Hotel has excellent berakfast. Bus stop is right away. Port is 15 minutes walk, city center is 10 minutes by bus. I strongly suggest to use public transportation in Palermo as the parking is not easy and half of the cars on the streets are more or less damaged.
Good value for price for the average city traveller. Easy to reach with the rental car with plenty of free parking space. The price suggests that it is not a 5-Star hotel but rather a good 3-Star hotel designed for mass processing. The hotel needs some refurbishment like most of the buildings in Palermo. However, the staff is friendly, within 15 minutes you reach the city center by bus, the rooms are clean and the breakfast buffet is rich (avoid the coffee machine though). So basically everything you need for a short city trip.
The whole staff in the hotel are very dedicated to serve the customer. I had a personal problem and they supported me all the time. They are very kind and generous. Also breakfast is good, excellent parking area and big rooms.
I found the hotel to be okay. Like a standard 3-4stars hotel. I didn't use much of the services. Breakfast very good for Italian standards. Huge selection of sweet pastry and a few Salumi. Ask for coffee directly from the waiter, not the machine. Room on 6 floor good and clean, small with kettle and tea selection. Parking we were lucky to not have trouble because we arrived in odd times. 6-8 min to the center by car.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Rooftop terrace
Astoria Palace Hotel places you within 2 miles (3 km) of popular sights like Teatro Massimo and Regional Archaeological Museum. This 4-star hotel has 326 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's in central Palermo and also close to Renzo Barbera Stadium and Regional Gallery.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
Astoria Palace Hotel's 326 air-conditioned rooms provide balconies, minibars, and laptop-compatible safes. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include phones and desks.
Guests of Astoria Palace Hotel enjoy a rooftop terrace, free WiFi in public areas, and a conference center. There's free parking and a shopping center shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
31% of guests recommend this hotelTotal of 1193 reviews