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The Arista Hotel

4.5 out of 5.0

Recent guest reviews

I stayed for two nights at the Suite for business meeting. The interior was amazing..very detailed. The amenities were also well selected. Love the breakfast, with lots of choices and tasteful. At my first day, i tried the Chinese restaurant at the lobby, taste was sooo good.. it’s beyond expectation. You should try their black crab bun with singapore chilli sauce. Yummy... And what I really love about this hotel is their colleague lost his glasses in the taxi when he’s on his way to the airport. I asked the GM Bpk. Andreas Christanto to help me to trace the glasses.. not more than 1 hour, he called me and said he found it and the taxi will send it to the hotel. He also organized to send it to Jakarta through my friend who still in that hotel. Very well done Pak Andreas. Really really great service. Very responsive and high standard hospitality. Definitely will stay again in this hotel if i go to Palembang.

My company held an event last month in Arista, and I had a very bad experience coordinating with the hotel salesman. To pay for the event, my company has issued a guarantee letter 2 weeks before the event, stating that the payment will be done latest by 14 days after the event. And since that, the salesman did not reply anything, so we assume that everything’s OK. Surprisingly, 1 day before the event, the salesman ask us for full payment of the event. We said we cannot do that because we thought we have agreed on the payment after event, based on the guarantee letter. Apparently the problem is that the salesman was not reading my e-mail before. At that time, the salesman seems did not care about that, and put the blame on me, because he claimed that he refer to terms mentioned in the event contract issued by Arista. Finally after negotiating, we agreed on payment after the event. After the event, the problem still occur. This time was because the payment had not been done near the 14 days terms. I was aware that the fund transfer was delayed by 1 working days due to the interbank transfer, but the transfer process had been done at the 14th days after the event. And at the 14th day, the salesman call me and ask me for payment. This is not the problem, but the problem that has irritated me was because the salesman has been, what I called, sarcastic and cynical when speaking to me on the phone (and it was the 1st call). I was not expecting a hotel staff that should offer hospitality, spoke to me in a sarcastic and a cynical way. Hope your hotel improve how the way you treat your clients. Aside from that, actually the support from banquet staffs and engineering was OK at the day of the event. But my image for your hotel was ruined because of your salesman.

Only want to give review to give a BIG NOTE that the breakfast in this hotel is much much much better than the same rate of hotels in Palembang or anywhere else.. Plus plus point for the breakfast. I can feel that someone in charge of the breakfast really paying attention to it, and don’t you worry whoever it is, it is definitely not unnotice. They also have espresso machine and serve that for free, GOOD COFFEE TOO! Can you see my excitement? :)) Definitely will stay in Arista again if I have a chance to come to Palembang again.

Great time staying at Arista Hotel Palembang. I stayed at 7th floor which apparantly was just renovated, so brand new and bright, loving the new clean ambiance. Breakfast at 1000 Rasa Resto has always been a culinary experience for me.

Only two devices per room allowed on slow Internet. Had to call maintenance to turn off light behind curtains and the mini bar light. Nice enough ambience, but some silly flaws make this a destination outdated for modern business travelers.

Room is clean but old and dark. Bathtub drainage is bad, water didn't recede fast enough and some of water from shower fall over the bathtub on the floor. Water didn't flow smoothly, water pressure is bad. I can hear people walking on the hallway. Breakfast menu is plenty choice to choose from. Taste wise, so so. Staff at the gym is very polite and helpful but not the one at breakfast menu, the lady was rude and cold, kinda snob in my opinion.

Internet- slow, very slow. Only 2 devices allowed. Constant required to sign in and call front office for new password. Room is old and dim. Lighting above the window can not be switched off, if you need a dark room to sleep, this definitely not your kind of hotel. Shower always flooded the bath room. Do not sit on some of the blue tall sofa chairs at the lobby, it stings and make your cloths smells too.

Checked in at Arista because it’s close to Palembang Icon. The staff is very friendly and helpful. The room is pretty big and clean, you can always judge a room from its sheets, and they’re pretty clean.

Arista located in the heart of palembang. It is near the governors office also near all the shopping mall in palembang like palembang icon (the biggest one) just one step a head, palembang square also near the newest mall transmart. Not to far from the ampera bridge also. This my second time spent the night at arista palembang. Their staff is very friendly and helpful especially their staff in the restaurant. Their food for breakfast is delicious and has a lot of variation. You should try their palembang menu, it's so yummy especially tekwan and laksan. The room is clean enough with city view. If you get the room in corner you will get very big window to see the city. But in my current experience stay there.. I had unforgettable experience. When i came back from walk around, i took the elevator and suddenly the elevator stuck because the electricity was down. It happen only a few seconds.. But it's enough to make me hold my breath.

Good location next to a popular mall in the middle of town. Large comfortable rooms, free wifi and everything up-to-date. The service was attentive and while English was not great the staff were helpful. The food was good with two restaurant offers and a buffet breakfast. I would happily recommend the Arista for either business or leisure..

Jl. Kapt. A. Rivai Palembang South Sumatra

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

The Arista Hotel places you within a 10-minute stroll of Jakabaring Stadium and Palembang Square Mall. This 142-room, 4.5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. It's also close to Palembang Indah Mall and Great Mosque of Palembang.


Relish the Indonesian cuisine at 1000 Rasa Coffee Shop, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


All of The Arista Hotel's 142 air-conditioned rooms provide minibars, coffee makers, and safes. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

Guests of The Arista Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 200 reviews