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The Arista Hotel

4.5 out of 5.0

Recent guest reviews

Internet- slow, very slow. Only 2 devices allowed. Constant required to sign in and call front office for new password. Room is old and dim. Lighting above the window can not be switched off, if you need a dark room to sleep, this definitely not your kind of hotel. Shower always flooded the bath room. Do not sit on some of the blue tall sofa chairs at the lobby, it stings and make your cloths smells too.

Checked in at Arista because it’s close to Palembang Icon. The staff is very friendly and helpful. The room is pretty big and clean, you can always judge a room from its sheets, and they’re pretty clean.

Arista located in the heart of palembang. It is near the governors office also near all the shopping mall in palembang like palembang icon (the biggest one) just one step a head, palembang square also near the newest mall transmart. Not to far from the ampera bridge also. This my second time spent the night at arista palembang. Their staff is very friendly and helpful especially their staff in the restaurant. Their food for breakfast is delicious and has a lot of variation. You should try their palembang menu, it's so yummy especially tekwan and laksan. The room is clean enough with city view. If you get the room in corner you will get very big window to see the city. But in my current experience stay there.. I had unforgettable experience. When i came back from walk around, i took the elevator and suddenly the elevator stuck because the electricity was down. It happen only a few seconds.. But it's enough to make me hold my breath.

Good location next to a popular mall in the middle of town. Large comfortable rooms, free wifi and everything up-to-date. The service was attentive and while English was not great the staff were helpful. The food was good with two restaurant offers and a buffet breakfast. I would happily recommend the Arista for either business or leisure..

Few days ago was the second time i stayed at this hotel for my business trip. Since the place was quite full so the rate was pretty high. The room was spacious and comfortable with good service. I especially loved the breakfast menu in this place. There are many local food offered and international food and the taste was good.

I stayed for 1 night at room 909. It was incredibly comfortable room as I lay down on the bed and enjoy the facility in the room. But there are also another great facility to be tried on this hotel, and I realized I should got off from bed to try them. Very nice swimming pool with city view as in front of this hotel there are some shopping mall and other high class hotels. There is only 1 big leter L swimming pool but with different depths. For kids with only less than 1 meter, and for adult with 1,2 m separated by a low but safe wall. Although we can always try both of them because we always be able to cross to the other side of the wall. Gym with almost complete tools, and also Sauna and spa with majestic room down the swimming pool. Our room was big enough for family chatting or hangout with friends from the other room as I stayed together with some friends on different rooms with nice toilet amenities and a bathtub with normal and hot water. And we actually got 3 kinds of fruits, twinning and general tea and coffee, and also 3 kinds of espresso with the coffee maker machine. Unfortunately at first when we came to the receptionist, our room wasn't ready and we need to wait for more than 1 hour. For information we've arrived at the hotel already almost 3 p.m. and check in time at 2 p.m., so the room should've been ready at that time. We also actually got welcome drink as one of services we got as we stayed at Arista Club room if I'm not mistaken - the type of the room. But until we got our key, we never got our drink. We already asked to the reception, but we only got to wait, they said. And that was very annoying because we paid for the facility we got. As this is the first time I spend my day in this hotel and I don't know whether the service from employee here is actually that bad, or it's just I'm not lucky enough to get the perfect moment for my holiday. And I probably would give 2 stars for my experience if the second time I stayed here, I got the same lame services. But overall, I recommend this hotel for everyone who wants a pleasure while doing business or even family trip to Palembang. The location of this hotel is very close to the CDB area and the facility inside and outside this hotel was great.

If you're looking for high-end luxury, you probably won't find it in Palembang,so this is about the best you'lll get. The staff is pleasant, and the room quite suitable. Food is soethig of an issue -- one sort of italian restaurant on the ground floor has a menu replete with spelling errors (what does that say about the care with which they prepare food?) and a version of standard Italian fare that has little to do with the original. It might be wise to purchase the chef an Italian cookbook.

Stay at 6 floor, nice room, internet wifi speed is acceptable to me. The shower spray is not up to the expected flow rate. Only about 400m to Pempek to pak Radio. 15 km from airport. The staff is nice. Plenty of choice of breakfast.

The room was nice and tidy. The lighting was very nice. The breakfast was superb. My wife and me are really enjoy our stay at the hotel. The staff were also very nice and helpful. We will certainly stay at the hotel next time.

This is my first experience stay here. Room was spacious and comfortable. Swimming pool smaller than expected for 5 star hotel.Breakfast quite variatif with some local food. Overall recommended for business purposes cause near to city center and shopping mall.

Jl. Kapt. A. Rivai Palembang South Sumatra

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

The Arista Hotel places you within a 10-minute stroll of Jakabaring Stadium and Palembang Square Mall. This 142-room, 4.5-star hotel welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. It's also close to Palembang Indah Mall and Great Mosque of Palembang.


Relish the Indonesian cuisine at 1000 Rasa Coffee Shop, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


All of The Arista Hotel's 142 air-conditioned rooms provide minibars, coffee makers, and safes. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also available.

Property features

Guests of The Arista Hotel enjoy a full-service spa, an outdoor pool, and a children's pool. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and conference space.

Room options

Deluxe Room

Full 1 | Twin 2 | Sleeps 2

Arista Club

Full 1 | Sleeps 2

Executive Suite

Full 1 | Sleeps 2

Arista Suite

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 195 reviews