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The Alts Hotel

4.0 star property
Mediterranean hotel with a winery and a full-service spa

Choose dates to view prices

Photo gallery for The Alts Hotel

Outdoor pool
Premium bedding, minibar, in-room safe, desk
Sundeck
Junior Suite | Premium bedding, minibar, in-room safe, desk
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Parking included

Explore the area

Map
Jl. Rajawali No. 8, Ilir Timur, Palembang, South Sumatra, 30113
  • Palembang Golf Club
    ‪2 min drive‬
  • Ampera Bridge
    ‪3 min drive‬
  • Palembang Indah Mall
    ‪4 min drive‬
  • Palembang (PLM-Sultan Mahmud Badaruddin II)
    ‪30 min drive‬

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Room options

View all photos for Presidential Suite

Presidential Suite | Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • 1292 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 569.3 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Cabana with Balcony

Deluxe Cabana with Balcony | Premium bedding, minibar, in-room safe, desk

Deluxe Cabana with Balcony

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Premiere

Premium bedding, minibar, in-room safe, desk

Deluxe Premiere

  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Cabana Room With Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Cabana Room With Balcony

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Premier Room

Premium bedding, minibar, in-room safe, desk

Deluxe Premier Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Palembang

Palembang Golf Club is within a mile (2 km) of The Alts Hotel, and other popular sites like Palembang Indah Mall are within a couple of miles (3 km). This 207-room, 4-star hotel has a winery, a full-service spa, and a restaurant.

What's nearby

  • Palembang Golf Club - 2 min drive - 1.2 miles
  • Ampera Bridge - 3 min drive - 1.9 miles
  • Great Mosque of Palembang - 3 min drive - 1.9 miles
  • Palembang Indah Mall - 4 min drive - 2.5 miles
  • Palembang Square Mall - 4 min drive - 3.0 miles

Getting around

  • Garuda Dempo LRT Station - 5 min drive
  • Cinde LRT Station - 11 min drive
  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 30 min drive

Restaurants

  • ‪Sushi So - ‬2 min walk
  • ‪Pempek Candy Rajawali - ‬1 min walk
  • ‪Kopitiam - ‬5 min walk
  • ‪Bebek Goreng "Harissa" & Soto Madura "Wawan - ‬2 min walk
  • ‪Mie Jawa Syahri - ‬7 min walk

About this property

The Alts Hotel

Mediterranean hotel with a winery and a full-service spa
Guests of The Alts Hotel have access to a winery, a full-service spa, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for IDR 350000 per vehicle one-way. A multilingual staff is on hand to assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a children's pool, a gym, and a sauna.
Guests can expect free WiFi and LED TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include sofa beds, refrigerators, and minibars.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Altitude SPA has 2 treatment rooms. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 211,750 for adults and IDR 105,875 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 10 Gastro Pub
  • Cafe Delapan

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • Winery

Family friendly

  • Children's pool
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,055 square feet of conference space
  • 5 meeting rooms
  • Business center

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Sofa bed

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in
Connecting rooms may be available on request; a fee of IDR 150,000 per night applies and will be collected at check-in.

Access methods

Private entrance

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 211750 for adults and IDR 105875 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
Checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to noon.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Grand Zuri Palembang
Grand Zuri Palembang Hotel
Grand Zuri Palembang Hotel Palembang
The Alts Hotel Hotel

Frequently asked questions

What is there to do close to The Alts Hotel?

This hotel is located in Palembang, close to Palembang Indah Mall, Ampera Bridge, and Jakabaring Stadium. You'll also find Palembang Square Mall and Jakabaring Sport City within a short drive.

How much does it cost to stay at The Alts Hotel?

As of May 22, 2025, prices found for a 1-night stay for 2 adults at The Alts Hotel on May 23, 2025 start from $44.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Alts Hotel?

Yes, valet parking and self parking are offered for free at the hotel.

Is a spa located at The Alts Hotel?

Altitude SPA is the hotel's full-service spa and services include massages.

Does The Alts Hotel include a casino at the property?

No, The Alts Hotel doesn't have a casino.

Will I find an indoor pool at The Alts Hotel?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and noon.

What do couples enjoy most about The Alts Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at The Alts Hotel?

Yes, this hotel has a spa tub.

Does The Alts Hotel have a restaurant that serves breakfast?

Yes, The Alts Hotel serves buffet breakfast for a surcharge each morning at Cafe Delapan.

Will The Alts Hotel allow pets to stay for free?

No, pets aren't allowed at The Alts Hotel.

Are there connecting rooms at The Alts Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to The Alts Hotel?

The closest major airport to The Alts Hotel is Palembang (PLM-Sultan Mahmud Badaruddin II), which is 7.8 mi away (30 minutes by car).

Can I book a room with a balcony at The Alts Hotel?

Yes, some guestrooms at The Alts Hotel offer a balcony.

The Alts Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 14 out of 43 reviews
Rating 8 - Good. 22 out of 43 reviews
Rating 6 - Okay. 6 out of 43 reviews
Rating 4 - Poor. 0 out of 43 reviews
Rating 2 - Terrible. 1 out of 43 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christophe

Disliked: Cleanliness, staff & service
The hotel staff habe made claims the credit card machines have issues and have taken my card and made numerous transactions. The hotel is dubious. Tourists should beware. My bank has been notified
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible breakfast arrangement time. All foods were not served properly.
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

KIMBERLY, Michigan, USA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the beds and bedding were very comfortable. The staff was amazing from the front desk to the restaurant staff to the bellhops. A special thank you to Ayu and Fadly, they were so helpful.
Stayed 2 nights in Dec 2019

8/10 Good

Malvin

Liked: Cleanliness, property conditions & facilities, room comfort

Cheap cozy room with so-so service

Check-in was slow, hotel was hot, breakfast staff weren't attentive, but room is nice and cozy, so overall it was ok considering the low price.
Stayed 1 night in Nov 2019

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Leo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
previously not sure to book this hotel because previous review give bad experience due to construction at night. however during my stay there was no constructions works at night, so we had good sleep. I think the management give attention to guest suggestions. The only thing i don't like is the shower, sometimes it isn't warm.
Stayed 2 nights in Sep 2018

8/10 Good

Tjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Daniel, Kl

Liked: Cleanliness, staff & service, room comfort
Clean hotel, good staff but the hotel was renovating some areas, therefore spa, swimming pool and other amenities were closed
Stayed 3 nights in Jul 2018

8/10 Good

joseph, Jakarta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Under Renovation

When I checked in, I found the hotel was very noisy caused the renovation activities, and I asked to the front desk official at what time the activity will be stopped in the evening, I got the answere...till night, so I called the support team of the Expedia about the matter, and ask for move to other hotel if the renovation activity could not end at 9-10 pm. I told the staff who was incharge, that I will ask for moving to other hotel IF the activity could not end at 9-10, and They agree to end the noisy activity at 9pm. I appreciate the hotel to end the noisy work at 9pm, and I cancel my intention to move to other hotel. Thank you for mutual understanding
Stayed 3 nights in Apr 2018

8/10 Good

Chon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Enjoyed my stay at the Grand Zuri. Check-in was efficient, staff were polite, room was very clean & comfortable, with a delicious buffet breakfast thrown in. A little far from the city central area. Not ideal for travelers who do not have their own transport
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantasy get away

Wonderfully helpful staff
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

No sandal in room
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to everything I wanted to do.

I was in Palembang to research my fathers time as a Japanese POW. This was not easy as no one rememberes anything about that time. As an English speaker it was very difficult to make people understand what I was trying to do. The hotel staff tried their best.
Stayed 3 nights in Jul 2017

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and Clean Hotel

A very nice and new hotel. I believe it's around 2 years old. Service is nice and deserve a 4 stars.

8/10 Good

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel and Perfect of Service

Another great hotel & service in Palembang..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location

We were not able to sleep all due to itchiness. Not sure how often the bed sheets were changed (?). We did not have adequate toilet paper in the room. However the staff were helpful enough to supply us with more toilet papers.

6/10 Okay

cindy

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Alexander Thomas, Jakarta.indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is new with neighbour is many kopitiam and pempek. The breakfast with local food.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Philip, Hong Kong

Palembang Hotel

Good location for some night time restaurants and bars. My floor was hot - don't know if corridor aircon was working, Thankfully room aircon was sufficient to cool bedroom down.

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