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The Old Custom House

4.0 star property
Inn in Padstow with a coffee shop and a restaurant

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Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Coffee shop
Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Terrace/patio
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
South Quay, Padstow, England, PL28 8BL
  • Place, Padstow Harbour
    ‪2 min walk‬
  • Place, Padstow Museum
    ‪2 min walk‬
  • Place, Prideaux Place
    ‪8 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪24 min drive‬

Room options

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

9.0 out of 10
Wonderful
(12 reviews)
  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 172 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

About the neighborhood

Padstow

The Old Custom House places you next to Padstow Harbour and Padstow Museum. This 22-room, 4-star inn welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 2 min walk - 0.1 miles
  • Padstow Museum - 2 min walk - 0.1 miles
  • Prideaux Place - 8 min walk - 0.5 miles
  • St. Enodoc Golf Club - 19 min walk - 1.2 miles
  • Harbour Cove Beach - 8 min drive - 3.7 miles

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Mariners - ‬17 min walk
  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk
  • ‪The Old Ship Hotel - ‬2 min walk
  • ‪Padstow Tasting Rooms - ‬2 min walk

About this property

The Old Custom House

Inn in Padstow with a coffee shop and a restaurant
The Old Custom House features free WiFi in public areas and a hair salon. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
Guests can expect free WiFi and flat-screen TVs. Bathrooms offer hair dryers and designer toiletries. Coffee makers, ironing boards, and desks are also standard.

Similar properties

Exterior
Harbour Hotel Padstow
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
8.8 out of 10, Excellent, 842 reviews
$153 nightly
The price is $184
Dec 9 - Dec 10
Total with taxes and fees
Harbour Hotel Padstow

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

This property is closed from January 2 2026 to July 1 2026 (dates subject to change).
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Are free cancellation options available at The Old Custom House?

The Old Custom House offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to do around The Old Custom House?

This inn is located in Padstow, just steps from Padstow Harbour and Padstow Museum, and within a short walk of Cornwall Area of Outstanding Natural Beauty. You'll also find National Lobster Hatchery and Prideaux Place less than a mile away.

Is there parking available at The Old Custom House?

No, this inn doesn't offer parking.

Does The Old Custom House feature a casino at the property?

No, The Old Custom House doesn't have a casino.

Will I find an indoor pool at The Old Custom House?

No, there is no indoor pool at this inn.

What do couples enjoy most about The Old Custom House?

Couples staying at this inn will appreciate amenities like a bar and a restaurant plus some guestrooms include sea views.

Does The Old Custom House have a hot tub?

No, there isn't a spa tub at this inn.

Does The Old Custom House have a restaurant that serves breakfast?

No, The Old Custom House doesn't have a restaurant that serves breakfast.

Will The Old Custom House allow pets to stay for free?

No, pets aren't allowed at The Old Custom House though service animals are welcome.

Does The Old Custom House have connecting rooms?

No, this inn doesn't feature connecting guestrooms.

How far is the airport from The Old Custom House?

The closest major airport to The Old Custom House is Newquay (NQY-Newquay Cornwall), which is 13 mi away (21 minutes by car).

Can I book a room with a balcony at The Old Custom House?

No, there aren't any guestrooms with balconies at The Old Custom House.

Reviews

The Old Custom House Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 214 out of 373 reviews
Rating 8 - Good. 106 out of 373 reviews
Rating 6 - Okay. 34 out of 373 reviews
Rating 4 - Poor. 14 out of 373 reviews
Rating 2 - Terrible. 5 out of 373 reviews

Reviews

10/10 Excellent

Kerrilee, Hervey Bay

Stayed 2 nights in Aug 2025

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.
Stayed 1 night in Aug 2025

6/10 Okay

RICHARD

Liked: Staff & service
bed was sub par
Stayed 1 night in Aug 2025

10/10 Excellent

RICHARD

ok not updated great mattress not good
Stayed 1 night in Aug 2025

4/10 Poor

Steve

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jane

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo
Stayed 2 nights in Jun 2025

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.
Stayed 2 nights in Jun 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Melville

Traveled with family
Liked: Cleanliness
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A long and twisty stairs
Stayed 3 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Heather, Stirling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.
Stayed 1 night in Apr 2025

10/10 Excellent

Karon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Stayed 1 night in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Cornish gem

Brilliant location, welcoming and friendly staff, delicious food, lovely room.
Stayed 1 night in Mar 2025

10/10 Excellent

Rick

Traveled with partner
Liked: Amenities
Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊
Stayed 2 nights in Mar 2025

8/10 Good

Andrea

Stayed 1 night in Mar 2025

10/10 Excellent

Alexandra

Traveled with partner
Great place to stay for the weekend
Stayed 2 nights in Feb 2025

10/10 Excellent

anthony, newport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025