Holiday Inn Oxford4.0 out of 5.0
Recent guest reviews
Stopped at this hotel on our way to the south coast. We arrived early evening to be greeted by a very pleasant receptionist who swiftly checked us in and directed us to our room. The room was nice, very clean and also very quiet considering we were facing the busy main road. We decided to dine at the hotel and thoroughly enjoyed the meal in the restaurant which was reasonably priced. I would definitely book this hotel again if in the area.
I have spent the day working in the bar area. It’s comfortable and the staff are friendly (especially Mo behind the bar who was really helpful). Food is normally brilliant but club sandwich today was a little below par. Normally very good though.
We stayed here for one night over New Year and booked the Bed, dinner and breakfast deal. Check in was a bit slow as there was a queue and I overheard staff said the hotel was full. When we got to the room there were several empty bottles outside our room, as well as along the hallway and also a room service tray. On our way to dinner I mentioned this to reception who said they would have it cleaned up straight away. There was a large group of people staying at the hotel who were noticeable for their poor behaviour. The staff were obviously stressed by attempting to deal with this group and their children. We were told we would have a 45 min wait for dinner even though we arrived as the restaurant opened - in the end it wasn't that long thank goodness. We were worried we wouldn't sleep well as the noise of the group in the bar was loud and raucous with children running all over the place. However thankfully we did sleep well. The next morning the bottles and trays were still outside our door in the hall, along with a dirty nappy a bit further down. On the way down to breakfast we noticed a glass door had been smashed and lots of blood along the walls and bannisters going upstairs. We mentioned this to reception who assured us that housekeeping were sorting it out. On our return from breakfast nothing had been done with the blood and some children had left empty glasses of juice on the stairs from breakfast. We then went for a swim and on the return to our room, still nothing had been cleaned up. We again mentioned it to reception upon checkout who said that housekeeping were cleaning up the 4th floor and the poor lady appeared stressed by having to deal with children from the large group running around, and complaints from other guests. I understand the hotel cannot be fully responsible for the behaviour of their guests, however I was disappointed with the fact that the empty bottles and trays weren't cleaned up during our stay. I couldn't believe that the blood on the walls and bannisters wasn't cleaned up as a matter of urgency. All in all my stay here would make me think twice about staying again. This is a shame as it is a nice hotel in a good location in Oxford. It is close to the Park and Ride which makes for easy access into Oxford. Breakfast was good with a great selection and the pool was nice. Ultimately the manager at the hotel needs to improve housekeeping and restrict the number of large groups staying.
My partner and I checked in on 30th of December, from the begging we didn't felt welcomed. When we walked inside there was no one at the reception. We stood there waiting someone to come and help us. Than came Teresa, I feel sorry for the management hiring such an unprofessional personnel. Very poor training provided for her, or she just was rude. I have worked in hospitality and defiantly she didn't present the hotel properly, if there was an audit you would have FAIL! She didn't tell us about the options for breakfast and dinner, neither she explained facilities we can use. I had to ask her for those things, i felt like I'm some kind of intruder, because of her attitude. Anyway going further, room was decent size,but dirty. We found hair on the pillow and on the bed itself. Later we found hair on the towels and in the sink. VERY UGLY!! I wish I could've leave the hotel,but it was not refundable. On the next day which was 31st of December, we asked until what time the pool is open and Teresa told us, that it is open until 5:30pm. When we went to check the area around 4:30 pm was closed. So went again to her to take the relevant information, she told us that staff decide to leave earlier today ?!? I mean REALLY? Is that what you tell to your guests.. Later in the evening we were told that BAR shuts down at 11 pm, again WRONG! Bar was closed at 10:30 just few minutes before we went to buy drinks, so Barbara said: NO BAR IS CLOSED, I'M NOT GIVING YOU ANY DRINKS! No sorry, no nothing.. I have never seen so far such a bad attitude from staff!! Never..! I still cannot figure it out, why do you provide facilitates that you cannot operate?? Your staff is poorly trained and rude.. I have wasted those money for B&B, no pool no Spa, no nothing.. If I wanted just B&B I would have gone to Premier INN. They do better Customer Service! Never again I'm going to any of your sites. Thank you!
Stayed here over New Years Eve and had a pleasent time. Mainly booked this hotel because of the close location to the park and ride next door but we ended up driving into Oxford City Centre ourselves as we arrived earlier than expected, Oxford isn't too busy if you get there and parked before 10.30am! About 12 minute journey. Facilities were ok at this hotel, swimming pool was large but floors needed to be cleaned around the pool area, not nice. Check in was very slow, only one member of staff on desk when we arrived at 2.30 and waited about 15 minutes and then another girl came on to help. I think they are quite short staffed at this hotel as at the bar in the evening there was only one person serving and the tables in the bar area were covered in bottles and plates which hadn't been cleant away from earlier, bear in mind this was New Years Eve and I heard the receptionist say the hotel was full. Room was of decent size and bathroom was clean. On bed side table it said one of the pillows was firm and the other soft, but both felt the same to me! Breakfast was good, nice selection of cooked food and yogurts and cereal. Staff were efficient at cleaning the tables and getting you seated quickly. We were expecting to have a very disturbed sleep as it being New Year but also a huge party of travellers were also staying when we were and we definitely noticed they were there because of the noise and then one man punching and smashing the glass door! But we actually slept well which I am glad about and my request for a quieter room was met. A suggestion would be to put on some more staff at busy periods as staff did look concerned and stressed at times with the amount of people and behaviour of some. Would possibly return if we were staying in Oxford in the future.
We stayed here for the first time last week. This hotel is conveniently located near the A34 and M40 with the park and ride into the city centre is an easy walk. Large carpark and the charge was waived as we were guests. We were greeted by Teresa who was very efficient and friendly and recognised the fact I am a gold member of IHG. We were directed to our 4th floor executive room which was well appointed having everything we needed, fridge, safe, trouser press , iron+board , tea and coffee and a good size bathroom.. The room was very quiet and spacious enough for us. We had breakfast in the dining area which was the usual IHG buffet covering everybody's needs either hot or cold food. There is the spirit fitness club attached with swimming pool although we didn't use it. The hotel is a short walk across the carpark of the services/petrol station to the Peartree park and ride a must for travelling into the centre of Oxford as parking is a premium in the city centre. Highly recommend this hotel if you are visiting the lovely city of Oxford.
We had a comfortable and clean room. We were made welcome with an upgrade for our loyalty points. The bed was big and comfortable. The room was quiet and we'll appointed. Everything was clean and the bath towels were very cosy
Paid just over £131 per night for a standard family room which was tired looking. The only reason we decided on this hotel is because it had a bar and restaurant compared to the hotel across the road. In the evening we ordered food to have in the bar area and it wasn’t busy but the food came out in dribs and drabs and after half an hour one of us went back to the bar to see where the rest of it was which took another 20mins for our food to come out although other guests ordered after us and received their orders. Breakfast was nice and the receptionist had the park and ride timetable which was a few minutes walk away. I feel like I’ve stopped in better budget hotels for less money.
So I arrived 30min before check in and was told my room (206) was not ready as they had to sort out the sofa bed. Fair enough as I was early so we decided to have lunch in the lounge. We ordered sandwiches which were supposed to come with kettle chips but they didn’t. The butter on the sandwiches was terrible my kids did not eat it. The room was ready and when we arrived it was adequate for 2 nights. We switched the heating on and it was working. I was looking for the sofa bed to be ready but it wasn’t which was very weird especially as I was told it was being made. We decided to leave our stuff and venture into town and upon my return I called up house keeping them operator then reception and no one was picking up. The hotel was short staffed on Christmas Day even though they got a last minute rush and hotel was full you think the hotel management could have staffed the hotel with more people. I was told by the receptionist Nisha that housekeeping had left at 7pm but I said well I need blankets and sheets for the sofa bed which was supposed to have been done but wasn’t. She apologised and said she could not leave the front desk and it was mayhem. She said that I had to wait till 11pm before she could do anything but I told her I had 2 kids and fair to her she said she will see if one of the staff could quickly take over and she would come to the room. After 10mins she did which I was grateful and she apologised on behalf of the hotel about the sofa bed not being ready. During the night i could feel the cold breeze and it got cold in the room. I wish I read a previous traveller view of room 206 and would have addressed a room change. The second night I squeezed on to the bed with the wife and 2 kids as that sofa bed or shall I say pull out single bed under the sofa was uncomfortable and as it felt like sleeping on the floor I had a bad night. The breakfast was adequate and the staff were friendly and accommodating to our needs. I asked for veggie sausages which they had but were not very good. The staff at the hotel were all very friendly and tried their best to help everyone especially on Christmas Day. We used the pool which was cold for 2 kids so didn’t stay in long and I have to say we did order room service and the food was average but the desserts were very nice. Overall, would I stay at the hotel again yes but not in room 206. Tip: don’t forget to register your car details at the desk otherwise you could end up with a fine.
Holiday Inn, Oxford is well situated right near the Peartree Park and Ride bus station, with a short bus ride to the city center. The double room in which we were accommodated for 4 nights was large and clean, with a very comfortable double bed. No closed clothes cupboard, very few drawers for storing clothing, but quite a lot of hanging space. Minibar and excellent wifi in the room. Clean, bright bathroom with bath and shower. Heating very efficient, room warm despite cold weather and rain and even snow on one day. Breakfast very basic and a little disappointing. No fresh vegetables (tomatoes, cucumbers, etc.), needs to be improved. Dining room staff helpful and courteous. Pool and fitness facilities very good and open until 22:00 so after a long day's work, plenty of time to do some exercize. Reception staff very friendly and helpful, Enjoyed our stay and will positively consider staying in the hotel on a future visit to Oxford.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Holiday Inn Oxford places you within 3 miles (5 km) of popular attractions like Pitts Rivers Museum and Oxford University Museum of Natural History. This 4-star hotel has 154 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. It's also close to Ashmolean Museum and Sheldonian Theatre.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served each morning for a fee.
Holiday Inn Oxford's 154 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect 32-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include phones, ironing boards, and desks.
Guests of Holiday Inn Oxford have access to an indoor pool, a health club, and a spa tub. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and 11 meeting rooms.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 1141 reviews