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Heythrop Park Hotel

3.5 out of 5.0

Recent guest reviews

I stayed here for 2 nights in March.. the house itself is very grand and beautiful but we were woken at 5am each morning by banging radiator pipes so wasn’t the relaxing place we hoped it would be.. Also, whilst there I paid £20 for 2 breakfasts and paid this cash.. on receiving my credit card bill this week I have noticed they have charged those breakfasts to my card so have now paid £40 for breakfast!! Fuming! On trying to contact the hotel to get any money back I have left voicemails which no one returns and the reception phone keeps ringing so can’t get through.. All in all not a relaxing experience and very disappointed by what I’ve paid..

Beautiful buildings restored well but the newer parts of the resort were crassly decorated and a little ostentatious and incongruous with the beauty of the original Parts. The room was comfortable and spacious and the bathroom smart and functional. Dinner at the function was excellent

This is a follow up from the previous review below titled 'Horrific' just when we thought the visit couldn't get worse we returned back to our room only to find it had not been cleaned again. We rang reception, to be told that someone would be there immediately. 20 mins pass and still no one arrives, so we go back to reception to ask to re speak to the ops manager. However there was another customer waiting to complain. So we politely waited our turn. We explained the continued errors we had encountered only to have the manager respond in a rude, patronising and arrogant manner. It escalated so far that it resulted in us choosing to not stay the night and return home instead. To add insult to this, he proudly stated that he would still be charging us for the room we had not even used or were going to be staying in any longer. When asked how we could complain any further about both him in particular as well as the situation he said everything must go through him as he was the most senior member of staff. Thankfully we have been given the details of the director and will be taking this matter further and a formal complaint will be escalated to the head office. On all our travels, never have we ever had such poor service that we have had to leave a hotel early and travel home. Disgraceful customer service and satisfaction. The only saving grace was the lady on reception who apologised to us for what she had witnessed and the way we were treated.

From the outside, this is a lovely resort but unfortunately, it doesn't live up to expectations. The staff was incredibly unhelpful and very unfriendly. The inside is very cold and lacks any charm and character. It has the potential to be such a wonderful place but the inside just looks like any corporate chain hotel. The room was very small and the top of the window was covered in dirt and dead flies. The majority of the grounds are used for the golf course so even walking around lacked any of the country charm that you might expect. Definitely not worth it!

The hotel is set in a stunning location and the older building is beautiful. We had booked a relaxing spa break with my mum for her Christmas present. We arrived on Saturday and went to the spa. It was very busy due to hen weekends and weddings and they had no robes or slippers but we were told we could use the ones from our room. We asked how busy the area was and were told it was packed. We decided to go out and explore the area. The dinner at the hotel was lovely, really well cooked and beautifully presented. We were given enough time between courses to help us relax and have a great evening. The rooms are well proportioned and have all of the touches you would expect, shampoo, body wash, moisturiser etc plus tea and coffee making. On the Sunday we checked out to be told at reception that the spa was out of action. When we asked for times we were directed to the spa. There we were told that the did not have an engineer yet as it was a Sunday but the last time the spa was closed all day. We went back to the hotel and waited for 35 minutes to see the duty manager who never showed up. By this point reception had a sign saying the spa would be open at 1. We went out and came back at 1 and went directly to the spa to be told it was closed all day. We were offered robes and slippers to sit in for the next hour and a half in the coffee area! We declined. We asked again if we could move our treatments and were told no. I asked for the duty manager to get in touch with me and left full contact details. I called the hotel on Tuesday when i had not heard from them to be told to email. The email was sent and 4 days later I emailed again to say when could I expect an acknowledgement or reply. I was told they would be in touch shortly and I am still waiting. I know spa's can have issues but 1.not to be told when we booked that it was a very busy weekend was not great customer service and 2. To repeatedly ignore a customer's request for information is the epitome of poor customer service.

I am desperately trying to find anything positive to say about this visit. We arrived and were greeted by someone in poor attire behind reception he then said we haven’t got the room you’ve booked but don’t worry we have the family room which I think you’ll prefer! So off we went we were gobsmacked to think that he could try fob us off with that room after we paid for a Deluxe Supreme! After complaining thankfully the only thing that stopped us from waking out was Alan who stepped in to try sort the issue. We were then told as the room we should have wasn’t ready it would be a short wait whilst housekeeping prepared it. 50 mins later were still waiting after being told 5 times it would be a few mins. Eventually the OP’s Manager Sandeep came over to chat he gave us 2 options: 1) Free breakfast or 2) Something off the room. We opted for the second as we had plans the following day. He came back and said he would take £30 off which we challenged as we could not believe he thought that was acceptable. After his rude demeanour he came back and offered £40. Which in itself is ridiculous as his first offer was less than the cost of having breakfast! Another sure way of trying to insult us. After agreeing he was wasting our time we wanted to complain further however apparently all emails are vetted before going to someone more senior so it would be having to email him. We get to our room finally only to find it is not clean! Hair in sink, bath, floor dirty and a hole in the sheet! The list could go on. Quite simply words fail me.

Stayed here with family during the half term holidays, what a pleasant stay we had (was very apprehensive before because a lot of bad reviews) lovely, long drive up to the hotel, with freshly cut grass fields on drive up, grounds were very well taken care of & all spotless. Receptionists & all staff we met along the way were super helpful & friendly. Room was small but we had a cot bed in room, perhaps without it would have seemed bigger. Breakfast was just lovely, a great selection of everything to suit all tastes. Hotel grounds absolutely amazing, we went on a lovely walk & saw lakes,streams & small wildlife along the way, kids play atea was lovely too, swimming pool very good, with floats available(didn't use the spa) & nice book section for kids to choose from, film night was a big hit with the kids & they have bikes available too (quite old) but still a lovely touch. We missed cookie decorating for kids as went to Bicester village earlier that day. Bar staff helpful and were really kind to let me sterilize baby bottles, we extended our stay another night as was just so relaxed here. Another family we got speaking to also extended their stay as it exceeded their expectations too. Certain areas do need a little updating/modernising, such as the corridors, but it's actually two hotels combined & quite large so I'm sure they are working on it. All had a great time here & Will be back, its a really lovely hotel, very under rated.

Excellent customer services, friendly bar staff, decent breakfast and dinner as well as a good size room but let down by noisy air conditioning. Hard to get a decent nights sleep although sound proofing between rooms okay. I couldn’t get the shower to be anything more than lukewarm. Gym facilities are good with a mix of machines and free weights. All in all very average.

I booked this stay on a deal and sadly my auntie died the day before I arrived. I nearly cancelled but I’m glad I didn’t as the peaceful tranquil surroundings and lovely staff lifted my spirits. Thanks for a lovely afternoon tea Denitsa

I visited Heythrop with a friend for a spa day with afternoon tea earlier in the month. The spa aspect was great!! The guy at reception was very welcoming and briefed us on the spa facilities. The changing rooms were clean and there was everything you would expect – lockers, hair dryers, and shampoo/shower gel in the shower cubicles. The spa facilities were good with a pool, sauna and steam room. It would have been even better if there was a jacuzzi, but you can’t have everything. For our spa treatments, I opted for a back, neck and shoulder massage, and my friend had a facial. We were both very pleased with our treatments, however a buzzing noise on-and-off was a little off-putting. I would give our spa experience 4/5. And now onto the afternoon tea, which was highly disappointing. This was served in the manor house, which was a short walk from the spa. We informed the hotel receptionist of our arrival and she showed us to our table in the bar. After about 5-10 minutes, no-one had come over to take our order. There wasn’t a sole around and the atmosphere was very earie and dull (some background music wouldn’t go amiss). As we were fed up of waiting, I walked to the bar where there was a member of staff on what looked like a personal call on his mobile. I showed him our afternoon tea voucher and informed him that we had been waiting a while, however communication with him proved to be challenging. He said he would check everything with the kitchen and come back to me. He returned to our table and said that the food may be a while. He was about to walk away, when I had to ask him if we could have the pots of tea which were included, as I don’t think he was going to ask. The tea came and it was disgusting. He used fancy tea leaves but I think he either put too many in, or it had stewed for far too long. Eventually the food turned up. Once he had walked away, I realised there were no side plates but by that time I really couldn’t be bothered to ask him, so we used the tea cup saucers instead. The food was very nice and we really enjoyed it. There was a good array of sandwiches and cakes. I would give the afternoon tea experience 2/5 as I expected much better service.

Enstone Chipping Norton England

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Spa

Heythrop Park Hotel places you 9.5 mi (15.3 km) from Blenheim Palace. This 168-room, 3.5-star hotel welcomes business and leisure travelers with a golf course, a full-service spa, and a restaurant. Also close to this Chipping Norton hotel are Fairytale Farm and Chipping Norton Golf Club.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

All 168 air-conditioned rooms provide phones and desks. Guests can enjoy WiFi and TVs. Bathrooms offer hair dryers and free toiletries. In-room massages are available.


Property features

A local mainstay since 1800, Heythrop Park Hotel offers a golf course, a full-service spa, and an indoor pool. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a health club, a steam room, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

42.0% of guests recommend this hotel

Total of 1065 reviews