The St Regis Osaka5.0 out of 5.0
Recent guest reviews
Superb! The best hotel i've stayed so far! The location, the room, the staff and the service, everything is excellent. The concierge isn't on the ground floor, so you have to take the elevator up to the 11th floor to check in. The staff is very attentive and helpful, and they all speak English very well. We were staying on the 21st floor for 3 nights. The view from the room is just splendid, and the view of Osaka from up here can never bore me. The hotel located right across Hommachi station, which is connected to most attractions, we can get around pretty easily. Absolutely adore this place, would give it a 10 star if i could <3 <3
Made a detour to stay in Osaka after unwilling to travel one more hour after our 18 hour flight from the east coast en route to Tokyo. So glad we did! Hotel was very easy train ride from the airport. Staff was extremely courteous and welcoming. Hotel decor was exquisite. Room was fabulous with skyline view. We were pleasantly surprised with upgrade through Starwood Gold membership (SCORE!). Best shower ever! Heated toilet seats and bidet will be installed in my house when I get back. Rooftop garden was also quite nice though it wasn't really set up to dine there while we we there. Breakfast buffet was absolutely divine. Coffee immediately eliminated any remnant of jet lag. We were literally jacked! Frankly this was just a tip to bottom great experience. I would highly recommend this hotel.
After making the room reservations, I wrote in to request for specific pillows to be provided during my stay. This was not my first stay in luxury collection so I know prior arrangements can make my life easier. Wrote in and got a reply saying that my request will be review and replied within 72 hours (came and went)... I sent a reminder and finally an email from St Regis osaka came. I provided my spg gold membership number together with my request. This was acknowledged. Arrived St Regis Osaka - no records in place and had to request for everything again. Room was reluctantly upgraded despite being a gold member. Location: it's good if you want to travel by subway as the homachi station is within the same building as St Regis. But if shopping is the main program, the hotel is located at the end of the shinsaibashi walking street. To walk from the hotel to the main shinsaibashi area (the bridge), you'll need to walk approximately 3,000 steps (according to my Fitbit). I average about 18k steps per day... walking back at the end of the day can be torturous. Room: spacious for a Japanese hotel (as demonstrated by the price paid). The black out curtains doesn't cover the ceiling to floor. There was a 1-2 inch gap making it super difficult to take a nap in the afternoon. The aircon blower is quite gentle - some nights I sleep without the comfortable. Breakfast: same exact food every single day! I got tired by the 2nd day. Cook to order food is just the eggs, pancakes, French toast. If you ordered the Japanese breakfast cook to order menu, you'll need to add ¥1,500 but we were told most of the food is on the buffer spread. Found a strand of hair in the salad and alerted the waitress. Expected them to do something about it like clear the salad and replace new ones; and update me - usually that's what luxury hotel would do... but waitress acted as if nothing happened. Needless to say I never touched the salad again.
Very disappointed with the size and layout of the room! Not to mention the hallway has a musty smell. I especially hate the fact that I have to face the bathroom to sleep! The placement of the furniture make the room very small which we have to rearrange to release some space out. And I don't get it with two adults and one kid checked in, why we were given only one room card.? This hotel does not live to a five star ranking compare to others around the globe. Will definitely not stay here next time!
The hotel is close enough (20 mins walk or one subway station away) to Shinbashi and Dotonbori to go shopping and eating, yet far away enough from the hassle and bustle in those areas. Service is great, especially the concierge. It's a shame that I didn't remember his name, he was very helpful, always going down from Lobby and the 12th floor to the 1st floor and showed us the directions and city tips. If you travel with kids, this is a great choice with big enough beds and they can arrange that as Hollywood Twin for you, the 2 nearly queen size beds connect to each other to become one giant bed. The view is amazing from the 25th floor, we never closed our curtains in order to enjoy the night view before going to bed.
Just returned from 3 nights at the beautiful St Regis. Was able to book a great deal online just a few days out for less than US$275/night. Since I am platinum, it includes breakfast for 2, $30 daily minibar credit, and a host of other things. What a bargain! As a Marriott "guy" - I am new to St Regis but really, really liked it. Very much like a Ritz Carlton experience - from service and amenities to property style & upkeep. Just one warning - the hotel still offers smoking rooms! Who would have thought of that? Guess I am spoiled with all Marriott properties being smoke free for a few years ... Anyway, I mistakenly booked a smoking room (since I didn't pay attention) - but after some convincing, they were able to swap us to a non-smoking room. Breakfast buffet was excellent. Small portions when you order from the menu (to supplement the buffet) - but quite tasty. Loved the french toast with berries. Baguettes were as good as any in Paris! Thanks for a nice stay.
Everything is perfect, especially the warmest and outstanding services from the butler teams, front desk, housekeeping and the bar. This hotel has significantly raised the luxury bar in Osaka. From heart, they love to convey highly welcome, hospitality, interesting local stuff and the spirit of Osaka with customers. The stay is memorable and so touching that I'd like to recommend this hotel to all demanding traveling people from all walks of life.
We stayed in the Hotel for 6 days from 13 to 18 in Aug, a couple with our 2 daughters. The hotel is so convenient located, the subway is just around the corner and just 2 stops to the Shinsaibashi. The area is quite and upscale. The rooms are spacious and with modern designs. We have a spectacular view of Osaka commercial center. The hotel kindly arranged connecting rooms for us and butler service is so right , the free cloth pressing service is so helpful. The bedding is very comfortable, my daughters said she misses the beds. It would be best if there is a choice of pillow type. The staffs are nice, make you feel at ease. We are very satisfy with the stay and just would like to stay there again next time. It is worth the money.
This St. Regis is amazing. I love St. Regis in general but the staff here is superior - the concierge service was incredible! They made some fantastic recommendations and also helped us locate very specific shops, which we wouldn't have found by ourselves. We had a room with an amazing view on the 25th floor! The breakfast buffet had a huge selection so there's something for everyone. The location of the hotel is walking distance from the shopping districts and the subway is under the hotel so getting to the main station is super easy. I can highly recommend this hotel.
We spent 2 nights here in August 2017. The staff was incredibly helpful and pleasing. The location is excellent on top of the subway and near shopping. The rooms were lush and very comfortable. The gym was a bit small. Butler service was a nice extra bringing morning coffee and a paper. Breakfast was excellent with a full range of western breakfast items.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 1505 reviews