The St Regis Osaka5.0 out of 5.0
Recent guest reviews
Arrived at this beautifully appointed hotel with another magnificent piece of art in the bar. They managed to arrange an early check-in for us. Bedroom was very comfortable, large and airy - what you would expect for the brand. The included breakfast was somewhat disappointing and service was very slow but very polite when it finally arrived. The same at the bar - very slow! Bedroom doors (hallways side) are badly dinged and scraped. Management need to stay on top of this. The bar is beautiful as is the Japanese style terrace immediately beside it.
A very beautiful hotel ,elegant sophisticated and quite .Had two nights here and was so surprised to find the staff were so attentive and friendly with the most amazing warm smiles .Meals in the French restaurant were fabulous and the room was rather on the large size.with everything you could ask for. And from the 26 th floor a fantastic view . A great position we walked to most places we needed to visit . Would stay again and highly recommend the hotel .
We've stayed here a few times. The service has slipped significantly. Almost all interactions with staff were a bit off, if not entirely off-putting. Checking In: downstairs bell desk does not coordinate with upstairs front desk(s). Instead of filling a request, staff tells you to ask elsewhere. Long, L O N G wait to check in. Completely overpowering "signature scent" (think nauseating fragrance section of a department store) in lobby. Arrival in Room: bellman was confused about welcome amenities. Promised us points for declined amenities, but they were never credited. Drinks and Appetizers: service was inattentive to non-existent. VERY slow. Our waitress forgot our food order. Drinks were predictably pricey but then a 3300 yen cover charge was added, despite the fact that: 1) there was no other facility open for food, 2) we were hotel guests, and 3) the charge was not disclosed in advance. When given the opportunity to remove the cover charge, management declined. Room: I'm an architect with hotel experience so I'm a critical judge of hotel facilities. The room and furnishings, although showing very limited signs of wear, were very well done. Top-notch. Comfortable and luxurious, without being pretentious. Bottom Line: I have spent over 200 nights in hotels in Osaka over the past 20 years. Depending on your taste, I'd suggest the Intercontinental, or the Ritz-Carlton, or the Conrad over the St. Regis.
There are so many great things about the St. Regis in Osaka. Very convenient location - right on top of a subway and just round the corner from lotsa shops and restaurants. Gorgeous fit out - very spacious rooms, with all the amenities needed, and luxurious furnishings. Super friendly & helpful staff. Delicious food in the bar and the breakfast restaurant. The French toast was the best I’ve ever had! Amazing city views from the rooms. All in all.... Delightful!
The St. Regis Osaka is the quintessential city hotel. But what sets it apart from other great city hotels are not its perfectly appointed rooms, or the extraordinary views that make you feel like the owner of the endless city of Osaka. Nor its perfectly convenient location or the surprising authenticity of its mouth watering Italian restaurant. What makes this hotel truly unique is the way its staff makes you feel. The warmth of their smiles, the politeness and dedication of every single one of the members of the St. Regis Osaka family. In the end, hotels would be just buildings with nice rooms if it wasn’t for the people that gives them soul. Thank you for an unforgettable stay. Sheila and Juan.
We scheduled a car to pick us up at the airport. The staff’s hospitality and customer service was exceptional once we arrived at the hotel. The multi head shower and the large bath made each day a sanctuary at the end of the day. The automated remote lights and shades are always a welcome tech in today’s world as well as enough plugs for charging your electronics. Room service was timely as well as polite. Breakfast was prepared fresh each day to start the day. A short walk down the street you will find a Lawson for just about anything you need, as well as various store and shops. The subway system is around the corner. The staff always greeted you with enthusiasm and smiles. They just don’t try to provide customer service most of the time. They provide customer service 100 % of the time. It’s overwhelming at first. Now I know what royalty must feel like. I felt welcome all the time. As soon as we left to our next destination I wanted to return. TIP: I would suggest having your luggage delivered to your destination, If your are traveling to different parts of Japan. The staff will take-care of everything.
St regis Osaka provided us a perfect stay. great room , nice bath with a view. Internet is working perfectly. I want to thanks the concierge who has a great knowledge of the city and restaurants . Location is nice , close to metro and shopping area.
My friend and I were so excited about our reservations for High Tea at this hotel, and they did not disappoint! We had only planned on doing sweets since we knew we were going to have lunch elsewhere, but we were told the menu had changed and they no longer offered sweets only. Slightly disappointing, but we ordered the “Princess” tea set. The savory items were good, but not anything spectacular. The scones and the sweets were so delicious though! It was well worth it just for those, and for the really delicious teas we got. The staff was super nice, especially Ms. Takayama. Her English was fantastic and she was so attentive to our needs. We never had to ask for anything while she was there. She was constantly making sure we had what we needed and she removed items we were finished with right away. She even gave us some great recommendations for things to do in Osaka! It was a wonderful experience and we both agreed that we would definitely go back! The only thing I would ask is that they update their website to reflect the new menu.
It is not a big hotel but services so impeccable. Hotel is located at the end ? Head? of Shinsaibashi and is connected to underground walkway next door. The concierge is so nice that most of the time they will take you themselves to restaurants close by so that you won't get lost. :D Though I didn't use their gym but my friends staying with me were all impressed of their setup. And the housekeeping though one of the day missed making up our room, the management soon sent us chocolate & made sure our room was properly made afterwards. Good work!
For our wedding anniversary, we spent 2 weeks in Japan, ending with 3 nights at the St Regis Osaka. We previously stayed 3 nights at the Prince Gallery Tokyo Kioicho, 5 nights at Suiran Kyoto, and 2 nights at the Ritz-Carlton Kyoto. The St Regis is the only hotel of the 4 at which we did not get upgraded to a suite. Still we liked our upgraded Skyline Grand Deluxe room--the best category before the few suites. The room had a nice view, and it was fine--but it could use a refresh,. The closet was small, but the bed was very comfortable and the air con worked wonders. It just looked a little worn and dated. The highlight for us here were the service and the dining--especially at the St Regis Bar and La Verduta restaurant,. The breakfast buffet was good but in a temporary space as they refurbish a new breakfast space and add a new restaurant. But dining at La Verduta was world class. The Executive Chef went out of his way to help us celebrate our anniversary with a tremendous special meal on our final, night. That was followed by an unexpected lunch on our departure day at La Verduta again--and he again knocked it out of the park. Service was also outstanding, Barring some concierge mistakes, the service everywhere else was stellar. Extremely impressive and personal service from the moment we arrived to the time we departed. World class. The concierge department needs to be separated from the butler service, but otherwise this hotel, is near perfect with service and recognition. We visited other hotels in town, and for one reason or another, they didn't quite measure up. The Conrad view and hard product puts the St Regis to shame...but the dining and bar and service there didn't measure up. The Ritz-Carlton was very stuffy and formal and in even more dire need of renovation than the St Regis! The InterContinental was nice but a factory. The St Regis seems to be the best in town still. We really enjoyed our stay at the St. Regis. The room could have been better updated, and the view could have been better (damn you, Conrad!), but the service and dining and air con and location were stupendous. The service and recognition really stood out here, as well as the Executive Chef's hospitality and tremendous food/beverage offerings. There are better hard products, but the St. Regis soft product is tough to beat. Even with the concierge issues. We would stay again...but hope that the refurbishment and room renovation/refresh is completed!
- Walking distance to Shinsaibashi Shopping Arcade
- Free WiFi in rooms and public areas
- Onsite dining
Located in Umeda within a short walk of Shinsaibashi Shopping Arcade, The St Regis Osaka is within a mile (2 km) of other popular sights such as Osaka Science Museum. This 5-star hotel has 160 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and free in-room WiFi. It's in central Osaka and also close to Osaka Castle and Osaka Museum of History.
Enjoy dining at one of 2 onsite restaurants including Rue dâOr, which specializes in French cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.
All of The St Regis Osaka's 160 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and espresso makers. Guests can expect 42-inch flat-screen TVs with digital channels and DVD players, along with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.
Guests staying at The St Regis Osaka enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. Valet parking is available for JPY 3500.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a meeting room, a business center, and express check-out.
Reviews from Trip Advisor
91.0% of guests recommend this hotelTotal of 1678 reviews