The St Regis Osaka5.0 out of 5.0
Recent guest reviews
Excellent locations, beautiful rooms, mostly good service and recognition of SPG status if you have it. High quality and varied breakfast buffet. Bed was among the most comfortable I'd ever slept in, including the soft and high quality sheets. They offer a "butler" service which has been very useful on previous stays at other St. Regis properties. You will usually get an allowance for few pieces of clothing to get pressed per day. I requested two trousers to be pressed and they did come back pressed. However, the clean but wrinkled black trousers I sent out came back with wrinkles removed but a large white stain running up along the length of one leg. I was genuinely surprised that in a hotel with such high standards for service and an eye for detail that something like that was missed. The staff did apologise profusely and was able to clean and re-press my trousers but it took a few hours. I was planning to wear those trousers the morning I had them returned and expected them to be wearable, as they had been the previous times I'd used the service in other St. Regis properties. Instead a total of several hours were wasted on the sort of service issues that you stay at a hotel like this to avoid in the first place. The business centre was another issue. I was under the impression that a premium luxury hotel that's also located in a central business district would have a business centre that's easy to access and use. I had some printing to do and at about 5:30PM the business centre wasn't open so I had to wait for a staff member to let me in. Then once inside, the lights wouldn't turn on and the staff member is rummaging in the dark through a closet to find printer paper. What I thought would take maybe 5 minutes ended up taking over 20 and I wasn't able to get the printing done that evening. They kept apologising for the inconvenience but there wasn't any explanation made of what the issues were. I ended up going somewhere else for the print work after the next day I encountered more issues with the business centre and just got fed up. Given the option, I might be more likely to stay at the Conrad next time.
I have had the pleasure of spending 2 nights at the St Regis Osaka and found property among the best in the world that I have stayed in. The rooms are spacious with every need of the traveller considered. The simple controls for blinds, air con and other facilities are easy to understand and use. The wet room shower with 4 body jets in addition to the traditional shower is compelling. Oh did I mention the bath has a television to watch if you want a long soak? The butler service is a single button to call and simple to use, the complimentary pressing service is yet another simply luxury. The physical hotel layout is a little confusing with concierge on the ground floor with the reception on floor 12, however the ever helpful staff seamlessly guide the traveller through the process. An amazing hotel. I highly recommend it for anyone looking for the extra touch of luxury
No need to discuss the rooms since almost everyone seems to agree that they are impressive. Likewise we found the standard of dining in all the restaurants to be excellent. Sadly during the first half of our stay, there was a myriad of small issues with various aspects of service and staff attitude, which you simply don't expect at a St Regis, and I conveyed this to Ono-San, the Front Office Manager. The quality of service provided by the concierge was extremely good, however when they are busy 4 times out of 5 calling them, the hotel perhaps needs to review the quantity. We were advised that the mini-bar credit for Platinum Members is in lieu of no club lounge at this hotel, but it is hardly an equivalent benefit only allowing 2-3 drinks/items per day. Explanation of benefits and lack of upgrade at check-in was poor. I could add significantly more detail but I believe the message should be clear.
The rooms are gorgeous and the amenities are exceptional with very attentive polite and efficient staff. The hotel lives up to the brand St Regis Old world charm in the bar area. Breakfast was a feast
The staff and facilities at the St. Regis Osaka are wonderful. The staff is friendly and knowledgeable and the facilities are beautiful. The breakfast buffet is a great way to start your day, with good food and a good selection. The location is also really remarkable. You have immediate access to a subway line and are just a short, pleasant walk from Shinsaibashi and Dotonbori. The hotel bar is also spectacular. If you don't mind 30/40 min on the train, I highly suggest staying here and taking a day trip out to Kyoto instead of staying in Kyoto. I find it easier and more pleasant to stay in Osaka and spend a little time on the train to visit Kyoto. Particularly if you have a rail pass, as you can ride the Shinkansen and get to Kyoto in no time.
Great spot and a lovely restaurant. Very elegant and upscale. Butler service included in the price of the room. We also added a breakfast package - the food was excellent. The room is decorated very tastefully in earth tones. A lot of electronic assists (e.g. curtains, lights, air/heat, etc.). The bar is beautiful with a terrific selection of drinks (of course including the Osaka take on the Bloody Mary, which originated at that St. Regis in New York. The hotel is fairly central for two favoured walking tours of the city but not that close to the shopping arcade (especially in pouring rain!). If you’re going on to Hiroshima, the Shin-Osaka station is about twelve minutes by cab (at 8:10 on a Sunday morning). The bathrooms are beautifully done with jacuzzi jets in the shower. There is no full-length mirror (at least in the room we were in).
As a SPG multiyear Platinum and Lifetime Gold, St. Regis is my primal choice in Osaka. However, last time I stayed with them last year, I checked out with some bad taste in my mouth because their front desk didn't have full knowledge about the structure of room rates and gave me a poor explanation. And this time, they completely blowed my bad memory away. I was especially pretty amazed by how their bell desk people worked. I left my luggage with them upon check out in the morning until the time I booked a cab to the airport in the evening. Bell staff remembered everything—my name, my face, the length of my stay, the time my cab arrives, the name of cab company, my destination—and handled my large luggage perfectly like clockwork. And they did it very gracefully with pure hospitality. Bell service is always the frontline of hotel service at any hotel. And how they work gives you an idea of what kind of hotel they are. Now I can completely trust the service at St.Regis Osaka because of these people. Kudos to bell service at SRO. You guys should be proud of the team. Of course, they are the reason why I will be coming back to SRO next time I'm in Osaka.
This is my second time to Osaka for leisure and try to find a conformable but also convenient hotel for the stay especially travelling with my 2yr old kid and parents this time. Good location: the hotel is just above to the subway 本町 station where you can take the MTR to the rest part of the city. Even though it's located at tge commercial building area, at the back of the hotel, there is the famous shopping acarade 心齋橋 that leads to another famous shopping area 道頓堀. If you can really walk a lot, this is the shortcut to the core of the main shopping area!! Service: other than the excellent butler service during our stay (free coff and simple drinks during the stay, free) Housekeepers put a humidifier and made the entire stay to be more comfortable. They also arranged a bath basin for my kid and also a small chair for her. We enjoyed the free kids menu very much. (below 3 yr are all free) my kid had supper almost every night. There was one day when we were all out to the shopping acarade whihc is next to the hotel with 5min walk except my parent. She doesn't know where we are and we are unable to come back to bring her. Conceige team was so helpful and brought my mum to the shop where we are in. That helped us save lot of time. Sleep Quality: Sweet Sleepers is very good.... Cleanliness: From lobby to guest room, bath room, it's quite ok. I would say because the maintainance is doing a good job and everything looks great and stylish. The security part is great as they need access card to guests room floors with a different lift. Rooms: large. the TV is set to be rotatable when u sleep in bed and can watch. Tv is also in bathroom. When you enjoying bathing in the bathtub, u can watch tv! Lights and curtains are all controlled through a panel. Price is a very reasonable for a 5-star hotel in the city with such great location and facilities. Definitely recommend friends to stay here.
The hotel itself is beautiful. The rooms are spacious and the beds are clean. Some staff members, however, can make your stay difficult. Aside from the condescending attitude that some staff members have, they feel no compunction about lying to you. When inquiring about the complimentary coffee service, I was told that coffee was available for a fee. There was no proactive offer of a pressing, unpacking service, or even a newspaper. No turndown service was provided. While the restaurant and check-in staff do a good job, the staff members in charge of rooms could use additional training.
Excellent location in Osaka! Very easy to travel to other shopping area. All the staff are nice and the butler service is very friendly to help us to make reservation to local restaurants. We will definitely stay at St Regis next time :)
- Walking distance to Shinsaibashi Shopping Arcade
- Free WiFi in rooms and public areas
- Onsite dining
Located in Chuo within a short walk of Shinsaibashi Shopping Arcade, The St Regis Osaka is within a mile (2 km) of other popular sights such as Osaka Science Museum. This 5-star hotel has 160 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and free in-room WiFi. It's in central Osaka and also close to Osaka Castle and Osaka Museum of History.
Enjoy dining at one of 2 onsite restaurants including Rue dâOr, which specializes in French cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.
All of The St Regis Osaka's 160 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and espresso makers. Guests can expect 42-inch flat-screen TVs with digital channels and DVD players, along with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.
Guests staying at The St Regis Osaka enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. Valet parking is available for JPY 3500.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a meeting room, a business center, and express check-out.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 1544 reviews