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Shin Osaka Washington Hotel Plaza

3.0 out of 5.0

Recent guest reviews

The hotel was located near to Shun-Osaka, less than 10 minutes walking. It is also surrounded by eateries. I enjoyed the breakfast at the 22nd floor where you can see the surrounding from the top of the world. It has a good spread and it was a pleasure to have a leisure breakfast before the mad rush. It was a wonderful experience for me.

Location: It's close to the Shin-Osaka Station, easy for people travel by Shinkansen. Room: It's quite small even it's a double room. Some weird smell in the bathroom. and no amenity kit. The bed and the pillow is hard, not so comfortable. No iron and iron board in the room, when call the service hotline, no one can speak English. When go to the front desk to ask for an iron, it's all lent........ Have to wait until someone return............ At one windy night, the wind blew in through the window and the wind blowing sound was very noisy for the whole night.... no matter how I close the window. The heater was very hot, I have to turn it off in the middle of the night. People talked very loud at night outside the room and you can hear like people speaking in your room.

It’s near the Shin-Osaka Station, making it a good base to visit the rest of the Kansai Area. The room is not big but it’s sufficient for my need. I got a good view of Osaka from my room. The provided room slippers is not the smooth type but not uncomfortable. Service is not warm but mostly pleasant and polite. I ask for the possibility of 2 hour later than the usual 10am checkout time and was quoted ¥1100 yen which I paid but a bit sore that it’s not complimentary considering that I stayed there for 5 nights. It’s a quiet area though with just a convenience store nearby. If you are looking to get away from the bustle of Osaka, it’s a good location for that. Pictures say a thousand words so I’ll let the pictures do the talking How to find the hotel - the hotel provide pictorial instructions which is great but it look a tad different at night. I manage to find it but was stuck in two points. So here are some tips on how I manage to find the hotel after backtracking a few times. 1. exit by central exit of Shin Osaka station (very important because they have a lot of exits and wrong exits may mean that the hotel is inaccessible unless you backtrack) —A bit of orientation- if you are coming from the subway, that’s 2nd floor; JR/Shinkansen that’s 3rd floor — If you have issues finding the exit, get on the shop directory (display in a lot of places near the shops) and find Starbucks (not the Starbucks within the gantry area of JR line). The escalator next to it point downwards is the right exit. 2. Hotel claimed that the signboard is visible... — It is but it’s in Japanese. A tip is that in front of that signboard is another one advertising a big cyber cafe call 24hr MediaCafe Popeye in English. It’s black and red sign, you won’t miss it. —The 24hr cafe is in front of the hotel. If you walk pass the cafe, you will come upon a moderate size 24 hours convenient store (a good size one relative to other such store). Walk pass that and you will see the hotel entrance.

In terms of location from Shin Osaka station, it is not too far a walk. However rooms are a bit on the small size, almost like those local Japanese hotels rather than a chain. Not easy to have space for luggages when there are 2 to a room. We didn't have any breakfast in the hotel but there is a big mini mart next to the hotel and there is also a doutor outlet so there shouldnt be a lack of things to eat. However when we try to explore the area at night it seems a bit on the quiet side so dinner would probably need to settle near the Shin Osaka station area instead. The sound proofing is not very good, can hear people talking at the corridor. The day we checked in they happened to do some electrical works so they shut down the electricity after 11pm and you can hear a lot of people talking on the corridors as they come out from their rooms.

Stayed 5 nights in total, of which I've reserved breakfast for the first night only. I suppose this hotel is to mainly serve local businessmen: close to shinkansen/ train/ metro station (walk around 5 minutes). The hotel and the nearby area is very quiet since most tourists opt to stay in South-Osaka. The funniest thing I've ever encountered is that the receptionist count and provided me a couple of toothbrushes and razors during check-in. Communication is not a big deal - staff's limited English is enough for basic communication. The room looks a little bit old, I guess it's around 1990s design but things are tidy and clean anyway. For breakfast, a lot of selections available: they even offers takoyaki! The restaurant is located at the top floor of the city, guests can enjoy brilliant city view.

I hate to leave a negative review, but do not be fooled by the photos or the name - unfortunately this hotel is anything but a plaza :( I was supposed to stay for 5 nights, but checked out early as the the rooms are small, old, and very dirty (there was clumps of hair left in the "disinfected glass"). And the couple of staff I dealt with didn't even speak English. There is no gym on site, and you don't even get basic bathroom toiletries. This hotel is definitely not worth the price - there are MUCH better hotels in Osaka for a better price.

We stayed for 2 separate nights; the 1st and 5th day of our Kansai Tour so this review is sharing our experience on both occasions.. We have arrived and leave using JR Haruka Express to KIX. Very easy to find; about 10 mins walk from the JR station. From the Central Exit at Level 2 proceed to 1st level and zebra-crossed across large carpark (Subway station should be on your right side). Go underneath a tunnel, cross another small traffic junction and the hotel is just ahead to the right. Side entrance will be near Family Mart. From the station it is actually a tall building but apparently the large sign above the building itself is in Japanese (not helpful to us). The Twin room is respectable in size, and easily accommodate our 2 large luggages. Free-Wifi quite strong signal. We stayed at higher levels so lucky enough to have our side of good (night) views of ShinOsaka. Cleanliness is acceptable. They allowed us to leave behind a bag as we are returning days later, a boon indeed as it lightens our traveling load. Only 1 comment, that the slipper provided is a bit coarse for wifey feet. We took breakfast nearby Dotour. Still the immediate area is quiet, being business/residential so have to walk back to JR station where all shopping/food establishments are.. Overall we enjoyed our stay here, for all its good location & amenities.

The hotel is only around 4" walk to shin osaka station which is the main station and it has a lot of facilities. The english staff is very limited and i had bad experience with it. The hotel didnt provide the room with mineral water and they had bad wifi signal.

The Shin Osaka Washington Plaza Hotel is in a good location and great value for money. Staff were very helpful and polite. We arrived by Shinkansen bullet train from Tokyo and the hotel is a short walk from the station where the Shinkansen arrives. Shin Osaka station was also easy for a short train or subway trip into the centre of Osaka as well as trains to Kyoto or elsewhere in Kansai. Rooms are spacious and bathrooms aren't too small. Hotel is well kept there is a nice Doutour across from the hotel for an easy and economical breakfast. We had a late afternoon flight and staff looked after our luggage whilst we spent the morning and lunch time in Osaka.

My usual place to stay in Shin-Osaka as my company has an office in the same building. Rooms are quite small but in line with most Japanese business hotels but are clean and functional with a good shower in the modular type bathroom. One improvement since my last visit is the introduction of wi-fi around the hotel and it seems to work quite well. Another change is that breakfast is now served in a restaurant on the 23rd Floor instead of the Ground Floor but choice is still the same so no real difference except for the great view you have overlooking the city. Location is very handy as it is only a five minute walk to Shin-Osaka station where you can get the normal trains, Shinkansen or underground.

5-5-15 Nishinakajima Osaka Osaka-fu

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Shin-Osaka, Shin Osaka Washington Hotel Plaza is within a few miles (5 km) of sights such as Umeda Sky Building and Osaka Museum of Housing and Living. This 490-room, 3-star hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi. Osaka Science Museum and Mint Museum are also nearby.


Enjoy dining at one of 2 onsite restaurants including China table, which specializes in Chinese cuisine. Get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Shin Osaka Washington Hotel Plaza's 490 rooms provide refrigerators, coffee makers, and phones. Guests can enjoy LCD TVs and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and slippers. In-room massages are available.

Property features

At Shin Osaka Washington Hotel Plaza, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for JPY 1400 per night. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. This hotel also has conference space.

Room options

Single Room, Non Smoking

Twin 1 | Sleeps 1

Twin Room, Non Smoking

Twin 2 | Sleeps 4

Design Single Room, Non Smoking

Twin 1 | Sleeps 2

Economy Double Room, Smoking

TwinXL 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 271 reviews