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Shin Osaka Washington Hotel Plaza

3.0 out of 5.0

Recent guest reviews

I hate to leave a negative review, but do not be fooled by the photos or the name - unfortunately this hotel is anything but a plaza :( I was supposed to stay for 5 nights, but checked out early as the the rooms are small, old, and very dirty (there was clumps of hair left in the "disinfected glass"). And the couple of staff I dealt with didn't even speak English. There is no gym on site, and you don't even get basic bathroom toiletries. This hotel is definitely not worth the price - there are MUCH better hotels in Osaka for a better price.

We stayed for 2 separate nights; the 1st and 5th day of our Kansai Tour so this review is sharing our experience on both occasions.. We have arrived and leave using JR Haruka Express to KIX. Very easy to find; about 10 mins walk from the JR station. From the Central Exit at Level 2 proceed to 1st level and zebra-crossed across large carpark (Subway station should be on your right side). Go underneath a tunnel, cross another small traffic junction and the hotel is just ahead to the right. Side entrance will be near Family Mart. From the station it is actually a tall building but apparently the large sign above the building itself is in Japanese (not helpful to us). The Twin room is respectable in size, and easily accommodate our 2 large luggages. Free-Wifi quite strong signal. We stayed at higher levels so lucky enough to have our side of good (night) views of ShinOsaka. Cleanliness is acceptable. They allowed us to leave behind a bag as we are returning days later, a boon indeed as it lightens our traveling load. Only 1 comment, that the slipper provided is a bit coarse for wifey feet. We took breakfast nearby Dotour. Still the immediate area is quiet, being business/residential so have to walk back to JR station where all shopping/food establishments are.. Overall we enjoyed our stay here, for all its good location & amenities.

The hotel is only around 4" walk to shin osaka station which is the main station and it has a lot of facilities. The english staff is very limited and i had bad experience with it. The hotel didnt provide the room with mineral water and they had bad wifi signal.

The Shin Osaka Washington Plaza Hotel is in a good location and great value for money. Staff were very helpful and polite. We arrived by Shinkansen bullet train from Tokyo and the hotel is a short walk from the station where the Shinkansen arrives. Shin Osaka station was also easy for a short train or subway trip into the centre of Osaka as well as trains to Kyoto or elsewhere in Kansai. Rooms are spacious and bathrooms aren't too small. Hotel is well kept there is a nice Doutour across from the hotel for an easy and economical breakfast. We had a late afternoon flight and staff looked after our luggage whilst we spent the morning and lunch time in Osaka.

My usual place to stay in Shin-Osaka as my company has an office in the same building. Rooms are quite small but in line with most Japanese business hotels but are clean and functional with a good shower in the modular type bathroom. One improvement since my last visit is the introduction of wi-fi around the hotel and it seems to work quite well. Another change is that breakfast is now served in a restaurant on the 23rd Floor instead of the Ground Floor but choice is still the same so no real difference except for the great view you have overlooking the city. Location is very handy as it is only a five minute walk to Shin-Osaka station where you can get the normal trains, Shinkansen or underground.

Functional, great location to major shin osaka train station, but just average overall. Arriving at 1.30 and being told to wait for 30mins to check in is over the top when we were clearly long distance travellers.

great value hotel given its price, location, and has good views. the staff was efficient in the checkin and checkout process. would also suit a businessman, its also walking distance to the main train station.

Very convenient to Shin-Osaka Station. A quick 5-7 minute walk from south exit of train station. You can see the hotel from the station so you can easily find your way to the hotel (though the signage is in Japanese so look at images of the hotel on the web so you can recognize it if you can't read Japanese!). Friendly, helpful front desk staff (Mr. Taniguchi was very helpful--thank you!) and excellent breakfast buffet on 23rd floor with wonderful view of Osaka. Bed was a bit hard but we had a restful sleep.We were able to leave our bags with the front desk after check-out so we could tour Osaka and return to retrieve bags and get back to the station to take the shinkansen to our next destination.

the rooms are of an average size for a japanese hotel, which is to say that most people would find it quite small. the bathroom was clean, modern and well-stocked. room service did an excellent job cleaning the place when i was out (clothes folded etc.) the air-conditioning did not work on the first night of my stay. it was quite a struggle to report this malfunction to the hotel staff, who spoke little english and who were convinced that i was using it wrong. after they became aware, they could only call the maintenance people to fix it the next day, as it was after working hours. i had an uncomfortable night and i expected the hotel to offer a discount, but no such luck. location-wise, this is a good place to stay. the train station is less than a ten minute walk away, which is convenient. there are restaurants and convenience stores inside the railway station, and along the way to the hotel. if you need anything, it's just a short walk away. the breakfast buffet was alright. skip it and look for something outside if you're not in a rush.

this hotel is in walking distance from the train station. Is very convenient for business stay. Rooms are small but well equipped. The breakfast area is nice and breakfast is good. Proximity to the train station is the big plus.

5-5-15 Nishinakajima Osaka Osaka-fu

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Shin-Osaka, Esaka, Juso, Shin Osaka Washington Hotel Plaza is within a few miles (5 km) of sights such as Umeda Sky Building and Osaka Museum of Housing and Living. This 490-room, 3-star hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi. Osaka Science Museum and Mint Museum are also nearby.


Enjoy dining at one of 2 onsite restaurants including China table, which specializes in Chinese cuisine. Get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Shin Osaka Washington Hotel Plaza's 490 rooms provide refrigerators, coffee makers, and phones. Guests can enjoy LCD TVs and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and slippers. In-room massages are available.

Property features

At Shin Osaka Washington Hotel Plaza, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for JPY 1400 per night. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. This hotel also has conference space.

Room options

Single Room, Non Smoking

Twin 1 | Sleeps 1

Twin Room, Non Smoking

Twin 2 | Sleeps 4

Design Single Room, Non Smoking

Twin 1 | Sleeps 2

Economy Double Room, Smoking

TwinXL 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 262 reviews