Host was very nice and quick to respond. I paid extra for the pool to be heated, but it was cold the entire first day were were there. It started to heat overnight and was warm the next day. I asked for a one day refund for it, but did not receive it. The floors were so dirty the kids barefeet turned almost black! There weren't enough pool towels, 4 is not enough when there was 12 of us. On a positive note, the beds were very comfortable and the rooms were spacious. The kitchen was slightly lacking, but overall worked well. One of the dining room chairs broke when one of us sat on it. Other issues: Coffee pot only made like 2 cups at a time, the sink in bedroom #1 was clogged and the shower door didn't shut so water puddled on the floor. We did have a great time and loved being all together in such a big house. The minor problems did not ruin our great time in Orlando.