Everything was just perfect! From booking the "Family Ties" accommodation through VRBO to the whole experience while we were there was excellent. The VRBO ad provided lots of detail and up-to-date pictures such that there were no surprises. The property owners actually have a property management company, Grand Welcome, take care of all the administration. Their process was very professional, easy to navigate, and they were available 24/7 to resolve any issues by phone, text, or email. It was a little intimidating at first to read through the legal contract (it wasn't too long) and provide identification via a 3rd party security firm, but we understand that the owners need to feel their property is safe from untrustworthy renters as much as we as renters need to feel safe both personally and financially from unscrupulous owners. While there, we enjoyed the spacious and comfortable 3 bdrm/2 full bath rental complete with washer/dryer and a full kitchen with appliances, cutlery, cookware and dinnerware. Extremely clean when we arrived. They also provided a variety of essentials: small amounts of soap for washing clothes, washing dishes, tea towels, towels for the pool, toilet paper and a roll of paper towels. The resort itself is awesome with multiple pools, games areas, kids splashpad, an onsite restaurant and entertainment and close to Disney and Universal Studios. A fellow vacationer we met there said they preferred BBR over other nearby resorts. Book it!