Overall we enjoyed our stay at Storey Lake. Maria was always in contact, however, she could not help us in certain areas. The townhome was run down, but very usable. I asked for cushions for the couch (shown on pictures) and also for the outside deck to be cleaned, but these things were never done. The kitchen needs more utensils, like a cutting board and oven gloves, teaspoons and more mugs. The blankets shown in the pictures were missing and we had to improvise by taking bedding from the unused beds as it was cold when we arrived. The resort is great though and we loved the resort pool however you do have to drive outside the gates to get to the pool area. And take that QR code to enter the resort pool.