2/10 Terrible
Marck M.
9 feb. 2026
No le gustó: Limpieza
We had two full days to enjoy our time at the property. The main reason for renting it was access to the pool and tennis court, as we planned to spend most of our stay by the pool after several days at the beach at another property.Upon arrival, we wound back the pool cover and discovered that the plastic underlay showed clear signs of deterioration. The TV in the main living area was not functioning correctly, the Wi-Fi details were not initially available, and there were no amenities provided for use of the tennis court (such as tennis racquets and balls).Plastic fragments and particles of varying sizes from the deteriorating underlay were visible throughout the pool. I spent approximately 20 minutes cleaning the pool, only to find additional fragments at the bottom, not just on the surface. I did not feel comfortable allowing my family, particularly my daughters, to use the pool due to the risk of ingesting plastic.I was advised that someone would attend the property the following day to investigate and address the issues raised. However, given our limited time and the likelihood that the pool issue would not be resolved promptly in my opinion, we made the decision to depart early.We ultimately stayed at the Ramada Resort, where we were able to enjoy our remaining days.We will never be back to the Home Resort
Marck M.
Se hospedó 3 noches en enero de 2026