8/10 Bueno
lisa m.
1 ago. 2024
Le gustó: Limpieza
Beautiful resort but book a different unit
The booking of this particular unit at this beautiful resort was very simple. I booked through VRBO which I have used many times however after that the communication declined. I received an email stating I would receive another email with a entrance code for the unit the day before arrival. When I did not received this code I called Vacasa. I sat on hold for over an hour only to be told no access code was necessary. When we arrived 1 hour early we were told we could not check in until 4:00 unless we received an email from Vacasa saying we could. I called Vacasa and opted for their SMS option of communication and immediately was told no early check in was available. I was fully aware that the housekeeping had been completed because we had friends staying in the unit right next to it. We went for a walk and came back at exactly 4:00 and of course now there was a long line to check in. It was 4:45 before we got into our room. The room was nice but the furniture was very stained and all had to be moved in order to pull out the bed in the sofa. While there I called housekeeping for an extra blanket and was told I would have to call Vacasa instead. On the day before our departure, I called Vacasa to ask if we could have a check out time of 10:30 (instead of 10:00) and was told by their rep that he would have to check with the local team and they would contact me to let me know. I never received a return phone call. Soooo... We loved the Everline resort, the view was beautiful an
lisa m.
Se hospedó 3 noches en julio de 2024