Hotel Granvia Okayama4.0 out of 5.0
Recent guest reviews
The room was very spacious & they had a excellent breakfast buffet. Excellent location being adjacent to the JR station and mall. There are other malls, restaurants also within walking distance. The staff were very courteous as well as professional.
As other reviews have mentioned, direct connection from the station to the hotel, a boon when it is raining. Everything excellent here, staff extremely welcoming, speedy check in, our room on the 15th floor had great views across the city and was brilliant for Shinkansen spotting (even after 3 weeks here, they are still a thrill to see!). Enough space in the room for two of us and luggage.
The hotel is adjacent to the train station with easy access on foot. The room is reasonably sized and the beds are relatively narrow. Breakfast is good. The bathroom is simple but fully equipped.The room is clean and well equipped but there is not enough room for suitcases.
The hotel Granvia Okayama is actually right beside the Okayama Station and accessible via a passageway on the 2nd floor( very convenient). It is more a western style hotel and most of their staff speak pretty good English. Great service. We left our big luggage with them since we booked to go back to the hotel after a few days of side trip around the region. They had our luggage ready in our room when we checked in the 2nd time. We also availed of mailing our luggage to Tokyo instead of lugging it around the train stations. As long as we mail it before noon, the luggage arrived Tokyo the next day. The room was big and spacious, with a lot of space to maneuver around. Bathroom was big and amenities were ample. The hotel is close to Aeon mall( biggest one in Japan per the bell captain), also had Takashimaya and Tokyu Hands close by. There were a lot of restaurants nearby. Highly recommend this hotel in Okayama, very conveninet location
I would like to lodge a serious complaint about your front desk staff Mr Miyata. His attitude was terrible. The worst I have encountered at any hotel. When we arrived to check in tonight, I immediately told him that I made two separate bookings for two nights. Only after asking further about a room upgrade did he realise I had booked two nights. When he checked, he insisted that it was only one night. I offered him to check my booking reference number several times to which he declined repeatedly. He simply said no, tomorrow is full house and that there is no second night. He said I cancelled the second night even when I repeatedly told him that I cancelled the third night, not the second. Only after I continued to insist this after 5 minutes did he return and say that it's OK, I can stay a second night. Then I asked if the room was non-smoking. He said that it was smoking and that it was what I booked. I told him that it could not be what I booked as there wasn't even a choice of either a smoking or a non smoking room on my agent's website. He said it full house, no choice. I showed him my four year old son and my wife. I told him, we don't smoke, can't you see? He simply said no choice. All of this is already disappointing. But what's completely unacceptable is his rude and arrogant attitude. He did not smile all the way. He made me feel that I was unwelcome at the hotel. It was simply a "take it or leave it". He never once offered a solution. This is my first visit to your hotel and this has made a terrible first impression. It's almost the complete opposite exclusive to the Marriott Associa Hotel I stayed recently in Nagoya.
Good :) Next to Okayama station by a connecting bridge. Supermarkets and convenience stores were near the hotel. Small room (~19 Sqm) but definitely enough for 1 person. Small bathroom but bathtub available. Clean and tidy room. A TM tape (Okayama souvenir) given when check-in. Sad :) I requested a humidifier which listed in a hotel information booklet and a foam pillow via phone, but the staff in front desk and housekeepers did not understand what a humidifier was and just provided a foam pillow to me.
This was my first visit to Japan & our Travel Agents had booked us into Hotel Granvia...... we were a little apprehensive about getting to the Hotel from Okayama Station knowing that Taxis would be expensive! To our delight, we found that the Hotel was just a stones throw from the station!! Rolling our huge suitcases( must remember to travel light next time onwards!!!) through the light rainy afternoon we walked into the big lobby after a short 3 minute walk. Staff at the reception spoke English, which was a relief, check-in was smooth & quick. Rooms were very spacious as was the bathroom, a sizeable closet & drawers to empty out our suitcases( I hate living out of the suitcase even if it's just for 4 days!!) Free wi-fi available in the rooms, a mini-bar, an electric kettle, hair dryer & a lovely view of the bustling city with mountains in the back drop- from the 10th floor room we got. Only negative being- no complimentary water bottles in the room. We had to buy water every day. As mentioned earlier- the Hotel IS very conveniently located...... next to Okayama Station - in fact next morning when we headed for breakfast to the 19th floor we discovered that we could reach the station from the 2nd floor of the Hotel!! And the station...... it was a labyrinth of shops & eateries all well connected with escalators etc. and even an underground level of shops, eateries etc. such that one never needed to take to the streets at all! One could get lost here! The Convention Centre where my husband had a conference to attend was also reachable from the Station Level! Japan's popular chain of Aeon Mall was a 10 minute walk from the hotel & so were a few sight seeing places. The hotel had at least 6 to 7 restaurants, during our stay there- 2 were open for Buffet Breakfast- Olivier on the 2nd floor & the other on the 19th Floor.( forget the name). Both had a good selection of Continental as well as Japanese style spreads. The staff here hardly spoke English which was a bit of a challenge. They did have an indoor pool, an infra-red sauna & a gym, however we did not use these facilities so can't comment much about them. Overall, we LOVED the stay here. In fact after Okayama, we moved to Kyoto & then Tokyo for the other legs of our journey & found that the rooms at Granvia were palatial in comparison!!
I enjoy the fact that it is so near the train station. The room is clean and big (2 single beds). The reception staffs can speak good english and helpful when we asked to recommend on the food. There is a shopping mall just across the street and also the food street is within 3 min walking distance. Breakfast is reasonable and the lap pool area is indoor. I truly enjoyed my stay.
I stayed 2 nights alone. The hotel was connected to the train station, so it was good when it rained :) However, I could smell kind of cigarette everywhere. Hallway, room..yeah everywhere. And there was a thing I was disappointed. I asked a consiege a restaurant that I would taste some sushi. She recommened a restaurant. It was 5 min by taxi. I asked whether I needed to make an appointment. She said me to call by myself. I was a little shocked. I'm a foreign visitor, aren't I?? Or I want too much?
Was here on business and the hotel is again a great location, close to the train station. Room was lovely, clean, quiet and comfortable. On the top floor there are various restaurants to choose from, used the Tepanyaki and this was first class, the chefs were friendly and explained all the food,etc. Cost was very good, around 12,000JPY. Would highly recommend this hotel.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 463 reviews